Billy Cruselle

I came to this dealership to check out a used 2023 Subaru Forster Sport with about 15,000 miles on it. The price was right, and it was a cool looking package. I set up an appointment with Sarah Brown to have Forster Sport with about 15,000 miles on it. The price was right, and it was a cool looking package. I set up an appointment with Sarah Brown to have my trade-in appraised and to check out the potential purchase. I ended up with Billy Crusselle for a salesman, and I'm happy I did. I was vibing with him right away. We talked about our cars, our jobs, and sweet mechanical keyboards. He had my trade-in appraised higher than I was expecting, and showed me what the financing was going to look like on the Forester I was looking at. After deliberations with my wife, I did not end up buying the car, despite the generous offers from Billy. Despite this, I knew this was where I was going to buy a car, I just didn't know which car just yet. I received an email from Tyler Odom thanking me for coming in, and asking if he could help me with a new vehicle. I found a brand-new 2025 Subaru Forester Premium in Magnetite Gray, a color I absolutely love. Tyler and Billy worked with the numbers and my trade-in value, and we came to the magical monthly payment number I was looking to be at. I came down to the dealership, test drove the car for maybe 10 minutes, and knew it was the one. Billy showed me around the dealership while I waited for the finance manager Adam (I think that's his name) to free up. Going over the financing with Adam was as easy as I could have hoped for. He was honest about all pricing, and just like the sales department, worked with me on making sure I could get the extended warranty without bursting my budget. He at no point pressured me into anything else I wasn't interested in, and was just as personable and easy to chat with as Billy and Tyler. Finally, the time came to drive home in my new car! Tisha Gendron made sure I knew all of the basics and about the optional features before I drove home. She also made sure to let me know that I was always welcome to ask her about anything that I might have been confused on. I was decently well versed with the car by the time I drove it off the lot, and home. From where I live, it's an hour drive to the dealership. The dealerships close to where I live (Concord, NH area) were fine, but not very welcoming, and certainly did not go above and beyond to make me feel like a VIP at the dealership like Granite Subaru did. I've had positive experiences at other dealerships in the past, but nothing like this. If I moved to another town that was two hours away from Granite Subaru, I'd still come here to shop for a new vehicle first. I honestly felt like they did all but roll out a physical red carpet for me. Granite Subaru has a customer for life at this point. More

by Keenan603 Verified Customer Verified Customer

Report | Print

Great car at a great price. All the staff was easy to deal with and very responsive to any questions or concerns! All the staff was easy to deal with and very responsive to any questions or concerns! More

by clairz123 Verified Customer Verified Customer

Report | Print

Billy C. was terrific. Very professional and helpful. Cados to all the other staff I dealt with: was terrific. Very professional and helpful. Cados to all the other staff I dealt with: More

by cathbird Verified Customer Verified Customer

Report | Print

They were ok but not organized. The sales guy that I had spoken to was out when I went in to buy after speaking to him several times. I said the date and time I was going and when h The sales guy that I had spoken to was out when I went in to buy after speaking to him several times. I said the date and time I was going and when he wasn’t there no one had any information about the car or what we had talked about. Sat around for a while before they got up to speed. They tried to charge for bogus things like carbon offset which I told them to remove. When I went to pick it up the sales guy was out again and the standin didn’t know why there was only one key. Plus the back window doesn’t close all the way which they said they would fix but apparently didn’t. I wouldn’t go back. I just really wanted a grabber blue Mustang and it was hard to find somewhere else. More

by kyleadamian Verified Customer Verified Customer

Report | Print

They are not a high pressure dealer for a change. They did pour some add to n which I might not have bought but I could have changed that after the sale. They did pour some add to n which I might not have bought but I could have changed that after the sale. More

by JM Verified Customer Verified Customer

Report | Print

Detailed and great explanation of the process and car features. Friendly and patient staffs. Good at follow up. features. Friendly and patient staffs. Good at follow up. More

by hailanc28 Verified Customer Verified Customer

Report | Print

Fantastic experience! Very friendly and honest staff! Quick and no games. Will buy here again and send my friends and family! Very friendly and honest staff! Quick and no games. Will buy here again and send my friends and family! More

by Brian “BS” Smith Verified Customer Verified Customer

Report | Print

Billy was great to work with. Zero pressure which we were grateful for. Answered every question. This is my 4th Subaru from this dealership and each experience has improved upon t Zero pressure which we were grateful for. Answered every question. This is my 4th Subaru from this dealership and each experience has improved upon the last. Kudos to the team and the owner who choose customer satisfaction as the number one goal. More

by eddjordan Verified Customer Verified Customer

Report | Print