Billy Cruselle

Hello My name is Steven Bouchard thank you for all you did for me and made feel like Family thank Billy you rock Thank you did for me and made feel like Family thank Billy you rock Thank you More

by cyanisalsoblue Verified Customer Verified Customer

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I LOVE my new car, I received a fair price & trade, in addition to GREAT terms. Working with Adam in Finance was a dream. If I could give him 10 stars, I would. He created an ideal experience that s in addition to GREAT terms. Working with Adam in Finance was a dream. If I could give him 10 stars, I would. He created an ideal experience that should be the norm when purchasing a new car. He asked the right questions to customize a deal that I feel created a win/win for both the buyer and seller. I felt like he genuinely listened to my needs, wants & concerns. Then guided me to best options available. If I only dealt with Adam, Granite Subaru would have hit a trifecta with my experience, satisfaction and referrals. Unfortunately, my experience with the salesperson and manager resulted in frustration leading to regret. They felt more concerned with their commission than my wellbeing. I have a sales and sales training background. My goal in any relationship is to create a win/win for all parties involved. I researched what I wanted and what was currently being offered by other local dealerships. I drove the hour plus to Granite because they had the car that I wanted in the two colors I was considering. Dealerships much closer to me had one color or the other and I needed to see both at the same time to make my decision. I took a test drive, with the salesperson, to confirm that this was the car I wanted. He was helpful and patient answering my questions. Everything changed when we sat down to negotiate the deal. Rather than listening to my needs and wants, I feel he followed a "script” rather than personalizing it to my individual situation. The back and forth “game” to his manager took way too long, in my opinion, based on my stated needs and the documents that I provided illustrating what a fair deal would look like and what I expected. It really was a waste of time, for all 3 of us, and took the joy out of what could have been a positive experience. The next morning, I had a situation at home that required much time and money to deal with. I called Granite and spoke with the manager since my salesperson was not in. I requested to be let out of the contract that I signed less than 24 hours before. I come from a state with a 3-day cooling off period and thought this was the norm. I was shocked when the manager said “I can’t do that”. I then called the finance company to see if I could cancel the contract. They said, “Yes, but the dealer has to initiate the cancellation.” Frustrated, I then contacted acquaintances experienced with NH dealerships and Subaru policies. They went to bat for me but unfortunately received the same answers. When I received the call that my car was ready for pickup, I explained that I’m dealing with issues at home and can’t stay to go over the functions of the car like I hoped. When I arrived, my salesperson was working with other customers but did have the keys ready for me to grab and go. I appreciated that. As I was loading my new car, I realized that I needed to remove the cargo cover to fit my crate in but couldn’t figure out how. I went inside and asked if someone could help me and they said they would be right out. I waited outside for what felt like a long time. The dealership was busy. When nobody came out to help me, I asked a few customers walking in/out if they knew how to remove it. They couldn’t figure it out either. I then went inside, totally frustrated, and begged “can someone PLEASE spare 60 seconds to help me.” This received prompt assistance, a rude comment and the cargo cover was quickly removed. I was so upset with how I was treated that I couldn’t go back in to collect the 65” TV I was promised or the $250 incentive that I qualified for. I’ve been buying cars since 1984. This is honestly the second worst car buying experience of my life! I wish that I researched this dealership like I did pricing, trade-in and financing. Is this why they are not accredited by the Better Business Bureau, have a one-star customer rating and the "caution" icon? More

by portstartollers Verified Customer Verified Customer

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Great experience buying my new car as always. Billy was a pleasure to work with Billy was a pleasure to work with More

by lb8943 Verified Customer Verified Customer

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Very happy and totally impressed in their professionalism. from our first contact through our meeting on time. and ease of sales men and interaction . our ease of selection then in ease of cr professionalism. from our first contact through our meeting on time. and ease of sales men and interaction . our ease of selection then in ease of credit application. to car selection. to test drive. More

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Easy to work with, would do again. Word word word word word word word word Word word word word word word word word More

by Thomas G. Verified Customer Verified Customer

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Polite, personable, anxious to please personnel. Facilities good. Comments on service to follow after more experience. Good selection of cars. Usual xx in buying process as experienced at other de Facilities good. Comments on service to follow after more experience. Good selection of cars. Usual xx in buying process as experienced at other dealers. Better to set a firm price for all, deduct trade , etc. Did that elsewhere and bought 2 Fords. Traded a pristine 2023 and was told at first it was fair condition. They backed off, but…, Overall, experience had an edge over my previous Subaru dealer. More

by judithf43j Verified Customer Verified Customer

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Outstanding experience from end to end. Billy was highly knowledgeable, patient, and extremely informative. Great customer service- really genuine- never once felt like he was trying to se Billy was highly knowledgeable, patient, and extremely informative. Great customer service- really genuine- never once felt like he was trying to sell us, rather just helping us make a great decision. More

by mike.davis1 Verified Customer Verified Customer

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I came to this dealership to check out a used 2023 Subaru Forster Sport with about 15,000 miles on it. The price was right, and it was a cool looking package. I set up an appointment with Sarah Brown to have Forster Sport with about 15,000 miles on it. The price was right, and it was a cool looking package. I set up an appointment with Sarah Brown to have my trade-in appraised and to check out the potential purchase. I ended up with Billy Crusselle for a salesman, and I'm happy I did. I was vibing with him right away. We talked about our cars, our jobs, and sweet mechanical keyboards. He had my trade-in appraised higher than I was expecting, and showed me what the financing was going to look like on the Forester I was looking at. After deliberations with my wife, I did not end up buying the car, despite the generous offers from Billy. Despite this, I knew this was where I was going to buy a car, I just didn't know which car just yet. I received an email from Tyler Odom thanking me for coming in, and asking if he could help me with a new vehicle. I found a brand-new 2025 Subaru Forester Premium in Magnetite Gray, a color I absolutely love. Tyler and Billy worked with the numbers and my trade-in value, and we came to the magical monthly payment number I was looking to be at. I came down to the dealership, test drove the car for maybe 10 minutes, and knew it was the one. Billy showed me around the dealership while I waited for the finance manager Adam (I think that's his name) to free up. Going over the financing with Adam was as easy as I could have hoped for. He was honest about all pricing, and just like the sales department, worked with me on making sure I could get the extended warranty without bursting my budget. He at no point pressured me into anything else I wasn't interested in, and was just as personable and easy to chat with as Billy and Tyler. Finally, the time came to drive home in my new car! Tisha Gendron made sure I knew all of the basics and about the optional features before I drove home. She also made sure to let me know that I was always welcome to ask her about anything that I might have been confused on. I was decently well versed with the car by the time I drove it off the lot, and home. From where I live, it's an hour drive to the dealership. The dealerships close to where I live (Concord, NH area) were fine, but not very welcoming, and certainly did not go above and beyond to make me feel like a VIP at the dealership like Granite Subaru did. I've had positive experiences at other dealerships in the past, but nothing like this. If I moved to another town that was two hours away from Granite Subaru, I'd still come here to shop for a new vehicle first. I honestly felt like they did all but roll out a physical red carpet for me. Granite Subaru has a customer for life at this point. More

by Keenan603 Verified Customer Verified Customer

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Great car at a great price. All the staff was easy to deal with and very responsive to any questions or concerns! All the staff was easy to deal with and very responsive to any questions or concerns! More

by clairz123 Verified Customer Verified Customer

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Billy C. was terrific. Very professional and helpful. Cados to all the other staff I dealt with: was terrific. Very professional and helpful. Cados to all the other staff I dealt with: More

by cathbird Verified Customer Verified Customer

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