Billy Stewart | Page 2

There is a definite reason why this dealership has an almost perfect 5 star review with over 8,000 customer reviews. We recently purchased a certified used truck from Longo that we had seen advertised on almost perfect 5 star review with over 8,000 customer reviews. We recently purchased a certified used truck from Longo that we had seen advertised online, got it home, realized that it wasn't the right one for us, called them the next day and asked if we could bring it back and pick out another one. It isn't an easy process, however they did everything necessary to return the one we bought, and get us in another truck, at a great price, that better met our needs. Our salesman, Carlos Moreles, was very fair, accommodating, and patient with us throughout the purchase, the return, and the final purchase. He will be our guy on all our family's future purchases. While at Longo, we met the dealership GM, Daniel Sanchez, Sales Managers Harvey Portwood and Preston Mitchell, Finance Manager Olu Betiku, and the Service Director, Billy Stewart. Each of them were understanding of our situation, and happily worked with us to expedite the return and repurchase of our final truck. Awesome team of professionals. Best dealership experience we have ever had. More

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The service department team has proven to be excellent to work with each time I have needed their assistance with each of my vehicles. work with each time I have needed their assistance with each of my vehicles. More

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I took my truck in for service and they went out of their way to help make sure it was fixed. Great group. way to help make sure it was fixed. Great group. More

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Tony was great and super nice. He made the whole process as pleasant and quick as possible. He made the whole process as pleasant and quick as possible. More

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12-10-24/Tuesday/0800 CT Installed Front RT & LT Control Arm Bushings (never been replaced) & Aligned all 4 wheels on my 2000 Tundra I bought new August 2000, almost 25 years ago… have kept in immaculate co Arm Bushings (never been replaced) & Aligned all 4 wheels on my 2000 Tundra I bought new August 2000, almost 25 years ago… have kept in immaculate condition both Cosmetically and Mechanically..runs smooth, quick and fast..all updates completed as needed when needed by only Toyota equipment and by Certified Master Techs! Test Drove home ..was smooth with great tight steering that accepted bumps in road well… didn’t need new Shocks..still have original shocks. Overseeing my 2000 Tundra needs at Longo Toyota of Prosper in Prosper, Tx, is a Trio of the best Toyota Employees that can be found: Billy Stewart: Manages (over 20 years experience) hands on all Service & Garage Employees working closely with each all in unison for a totally exceptional outcome job in the servicing of my vehicle! Billy’s work & knowledge is Impeccable combined with his great Character of Integrity, Honesty and Friendliness which make for a Pleasant Experience! Josh Astetter: Toyota Quality Specialist Certified Master Tech (has many years of experience as a Master Tech knows every detail about my Tundra and how to keep it at Optimum Performance and Running Condition. His Character and work is impeccable and matches Billy’s Traits! Kenneth James: Toyota Certified Service Representative who completes the Trio working to always complete my task needed to repair my Tundra. He was hired personally by Billy so you know he is in line with the same positive Traits listed above for Billy Stewart and Josh Astetter! They all work great together with Kenneth scheduling all my needs and making sure parts are in stock before scheduling my work… He explains in detail what work was performed and provides reasonable cost for the job completed. I highly recommend Longo Toyota of Prosper for buying and servicing all Toyotas… their honesty combined with very knowledgeable experienced employees makes for a pleasant visit.. they are the best Toyota Dealership I have ever had for all my Toyota Vehicles through my 50 years of ownership of the most reliable vehicles on the market…my 25 year old Tundra a shining example of that! Thanks Longo Toyota of Prosper Tx and Billy Stewart and with the best dealership employees around! Andy Solomon More

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On 10-15-2024 I had work performed on my 2000 4 Dr Tundra/8 Cyl/4x4 Extended Cab that I ordered and bought new in 8/1999. I have always kept all preventative maintenance performed by Master Certified Tundra/8 Cyl/4x4 Extended Cab that I ordered and bought new in 8/1999. I have always kept all preventative maintenance performed by Master Certified Techs at all Toyotas Dealerships since owning my new Tundra, now 24+ years old and is in excellent condition Mechanically, Cosmetically Interior & Exterior of Body, and Engine. I always repair anything needed as it occurs. Love this Trunk, first and best Tundra ever built by Toyota. Very Durable and Reliable because of people at Longo Toyota that care for it like a baby. I have seen 3 Toyota Dealerships in the life of my Tundra truck, one in North Carolina where I purchased this Truck, and 2 in Texas since October 2013. All 3 Toyota Dealerships were very good but the best of those Dealerships that has excelled without question, LONGO TOYOTA OF PROSPER TEXAS and it’s due to the highest of Integrity, honesty, knowledge and experience of all employees straight across all different segments of their Department Management Directors. The leadership and respect on how they treat Customers all flows downward! I have had close contact with two of those Department Heads at Longo but my main one of course is Billy Stewart, Manager of all Garage Techs and work performed on Vehicles. He hires employees according to his own high work ethic standards. He aligns me with those same Employees with High Work Ethic Standards, such as my highly qualified Certified Toyota Service Rep Kenneth James, my highly qualified competent and efficient Super Quality Champion Certified Master Tech Josh Astetter, who knows everything about my Tundra and how to repair anything needed. Just completed on this trip: Inspection for 2024-2025, Oil Change, Topped all Fluids, did Multipoint Inspection, replaced a recent LR Axle Seal that was faulty (honored at no cost) and let me know any repairs on horizon that might be seen (in few months I will Replace my LT & RT Front Arm Bushings from Age of Tundra are starting to Crack) to keep me confident when traveling anywhere in USA without worry. I do not worry about breakdowns on trips because this Garage and Techs are phenomenal. Billy Stewart is an extra layer of protection as he oversees all work by my Toyota Certified Customer Service Rep and my Toyota Quality Champion Certified Master Tech with all 3 functioning on the same wave length of SUPER HIGH INTEGRITY AND HONESTY WITH THE BEST OF KNOWLEDGE AND EXPERIENCE. I HIGHLY RECOMMEND LONGO TOYOTA FOR SERVICING YOUR TOYOTA. THEIR BUSINESS IS GROWING BY LEAPS & BOUNDS DUE TO THEIR INTEGRITY, HONESTY AND EXPERIENCED KNOWLEDGE IN RESPONDING TO CUSTOMERS; IT IS THE CREAM OF THE CROP OF EMPLOYEES! THE EMPLOYEES PASS THIS TRAINING AND LEADERSHIP ON TO THE CUSTOMERS! THANKS LONGO TOYOTA OF PROSPER TEXAS!!! More

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Longo Toyota of Prosper has an excellent team. I have been nothing but impressed by their service each and every time I’ve had my vehicle inspected and serviced by them. I have been nothing but impressed by their service each and every time I’ve had my vehicle inspected and serviced by them. More

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This is vehicle #9 that I have sold to/or purchased from Longo Toyota of Prosper. All with Tony Bailey. Tony makes it easy for his customers. You see a vehicle, maybe even on he posted on social media, inqu Longo Toyota of Prosper. All with Tony Bailey. Tony makes it easy for his customers. You see a vehicle, maybe even on he posted on social media, inquire about it, make an appointment with him or even just show up, and he will get you handled with 100% professionalism and transparency. Any time I have had warranty repairs or maintenance, he asks if there is anything he can do to help me. The follow up calls, the friendship, smiles, help, all are unmatched. Tony even had some Advil for me for a headache I had when I came to pick my truck up. He gave each of my kids a $5 dollar bill and got my wife and I a small gift with our truck purchase. Incredible. The little things combined with the big things, are what keep me coming back here, time and time again. Thank you for what you do Tony! Longo had a Tundra on the lot, which I secretly had been longing and dreaming of for quite some time. A quite rare 1794 trim in Lunar Rock color (my favorite color). I had spoken to Tony Bailey about it a few times, but the truck was not in my price range, so I did not even bother pursuing it. As time went on, Tony reached out to me and I told him where I would need to be on my trade, what I would desire to pay for the 1794 truck, with a few vehicle modifications. He said he would send the information over to Harvey Portwood and call me back. Low and behold, Harvey and Tony worked a deal which made my dream possible. I told them it would be a few days before I could finalize documents. Tony Bailey sent me all of the documents that I could sign over the internet and I did so, came in on Saturday morning. Signed the rest of the papers and drove off in my dream truck/color shortly after arrival! No pressure whatsoever. On any of my vehicle purchases. The dealership is quiet and not fast paced. I appreciate that. Recently, I stopped into Toyota of Dallas for a part and when I walked in, there were salesmen all over the place, a big gong that someone hit every time a car was sold. Mass chaos, like a 3 ring circus. I turned around and walked out. Forever. Got my part elsewhere. But Harvey Portwood and Tony Bailey, I sincerely thank you for working with me on the truck. My wife loves it, kids love it, I LOVE it and I get compliments daily on it. It is a unique and beautiful and very nice truck and I am happy to see it in my driveway every day. Thank you both for making it happen. Car #10 might be a long long time away, but I sure hope you both are here to sell it to me when the time comes! More

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Not many places that I go into, where I feel like Elvis walking in the building, but it happens every time I’m at Longo Toyota or Prosper! Anyone who has met me, makes a point to come up and talk to me or walking in the building, but it happens every time I’m at Longo Toyota or Prosper! Anyone who has met me, makes a point to come up and talk to me or acknowledge me. Thank you! I have bought several cars from here, serviced many of them here, and it does not go unnoticed. I feel more like a team member or family, than I do a customer. Nothing is fake, it all feels genuine, and I appreciate it. Kenneth James is just great every single time I need service or repairs/concerns. He’s easy to talk to, knowledgeable, and keeps me updated on my vehicles. My ace. Doug is almost a tie. Been knowing him for close to 20 years at Longo and his last dealership. I try to divvy up my services between the two. But both are excellent. Tony Bailey is my exclusive sales consultant and should be yours too! Nothing but the best customer service and easy buying process. Several other names to mention, all are worthy of praise, so they will be tagged. Thank you for the great service as always, at Longo Toyota of Prosper! More

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The Longo Toyota of Prosper team is always very professional and friendly. They seem to recognize that my time is valuable as well and my car is in and out in no time at all. professional and friendly. They seem to recognize that my time is valuable as well and my car is in and out in no time at all. More

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