Billy Stewart | Page 3

I will never return to this Dealership! I would not even let the service manager Billy Stewart change the oil in my lawnmower. The way he runs his service department is completely unaccepta I would not even let the service manager Billy Stewart change the oil in my lawnmower. The way he runs his service department is completely unacceptable. More

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I bought new my 2000 Tundra 4x4 8 cylinder Lexus Engine in August of 2000 and had it 23 years now. I have kept it immaculate and in great running condition thanks to Toyota Master Certified Techs and Toyot in August of 2000 and had it 23 years now. I have kept it immaculate and in great running condition thanks to Toyota Master Certified Techs and Toyota Parts the total time I have owned this vehicle. Today I got my Tundra Inspection, Alignment and had them Check on BR Tire not going on smoothly on Stud Shanks on BR Axle after just purchased 4 new MICHELIN Tires. Billy Stewart over Operations of Service Maintenance of all Mechanic Techs and Vehicles determined problem on BR Axle was collection of debris formed on my 23 year old Tundra Rim Chamfer metal that aligns and centers the Wheel on the Axle…he repaired it by smoothing the metal and applying Copper, a third metal to neutralize the two Different Metals on the existing Chamfer that allowed the centering of the Rim more smoothly on the BR Axle stud shanks that accept Lug Nuts. I hope I explained this correctly as Billy explained to me. He showed me the Wheel Rim as he explained this to me which help me understand the repair. Billy is exceptionally talented and brillant in his job with 20+ years of experience (don’t remember exact number he told me). He is very Customer Friendly and helpful to Customers by explaining and showing repairs in Laymen terms that I can understand. He helped me with another recent repair on a complex matter. Thanks so much to Billy Stewart (have learned so much from him) and Kenneth James my Certified Toyota Service Writer, David Araujo Manager over all Service Writers and Toyota Certified Master Tech Chris Storment. They all work very well collectively in getting the best results for the Customer. The price was super fair for their work. I appreciate all the collective work performed that made me a happy satisfied Customer! Great Work Longo Toyota! Thanks again Billy! More

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I have owned 47 Toyota's in 25 years of driving. Some were new, some were old, but all were nice condition and great cars! 6 of those 47 were new, and 6 of the 7 were purchased new with Tony Bailey Some were new, some were old, but all were nice condition and great cars! 6 of those 47 were new, and 6 of the 7 were purchased new with Tony Bailey at Longo Toyota of Prosper. Tony makes it simple. Probably a little too easy for me actually, but he never sells me anything. I tell him what I want, he calls me when he finds one. Sometimes it takes a few months, other times it takes less than a day. But he is always happy when he finds me the exact car, color, trim I am looking for. Most recently, he found the exact truck I was interested in. I was a little apprehensive, but I knew that this truck would be hard to find again, and I was given ample time and no pressure to decide to do the deal. There is no pressure, there is no hidden agenda with him. He lets the customer make their own decision. He goes the extra mile to make sure everything is handled smoothly. I know instances, where he stays late or comes in early or on his days off to meet the customer. He has done it for me, and several other of his clients. He does what it takes, to provide EXCELLENT customer service. I cannot thank him enough. I have bought a lot of vehicles both Toyota and other brands from area dealers and by far HANDS DOWN, he makes the best experience possible. I also drive 25 miles and pass 3 other closer Toyota dealers, to come to Longo Toyota of Prosper. I have become more than customer of Tony Bailey, I am a friend and I consider him as such. A great man, doing great things! With that being said, when I am at Tony's desk, he sits by a gentleman named "RW" and he always is friendly to me, chats and says it is always good to see me. I am greeted by the lovely Trayce Carter, who always comes and talks to me when I am in for service. She is super sweet. Definitely the person you want, out doing PR for the dealership! Upper management guys always ask how I am and make a point to acknowledge me, and give me a good customer experience. You guys are tagged in this post and know who you are. Thank you! Stephen Wedderburn and Harvey Portwood are great! Kenneth James and Doug Ranzer always keep me serviced and get me on the books when I need service. Services are completed timely and correct the first time. Thank you guys as well! Billy Stewart runs the shop and the service side of the dealership. I first met him in 2018 with a bad alignment and wheel balance completed at another Toyota dealer. Billy test drove the truck with me and listened to my concerns. He got everything handled and took car of the problem, that two other dealers ignored. Billy has also helped me on a few oddball issues with my vehicles and fixed them. He is always quick to provide logical rationale and reasoning and advice to me, and other customers and workers when needed. I am glad to know him and consider him a friend as well. It is a great dealership to buy and service with. I have only had one less than great experience, and everyone from the top down, did what was necessary, to make the best of the situation. I appreciate all they have done for me and my family. I will keep my current vehicles for a while, but will continue servicing and will buy from them again, if the need arises. Keep doing what you are doing. Do not mess with success! More

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Tony Bailey was so so great! Love my new ride. Definitely check out this dealership. Love my new ride. Definitely check out this dealership. More

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Fantastic! ! "Weston" is the best & he has helped me since 2019 when I bought my Rave 4! Longo is excellent for maintenance & Purchasing a Toyota ...wonderful ! "Weston" is the best & he has helped me since 2019 when I bought my Rave 4! Longo is excellent for maintenance & Purchasing a Toyota ...wonderful employees who genuinely want to help & great smiles too! More

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Thanks Longo Toyota for repairing my RR Axle Seal under Warranty work from 10-13-22 Repair. Warranty work from 10-13-22 Repair. More

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Have 2 issues that can not be resolved since owning car. Service tried but no one seems to be able to fix problems. Tech did call about something to try for radio issue. Parking brake issue still unresolved Service tried but no one seems to be able to fix problems. Tech did call about something to try for radio issue. Parking brake issue still unresolved service for regular oil change and tire rotation went Fine More

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Really and All the staff were very professional and helpful. Very down to earth. They were prompt and kept me informed. helpful. Very down to earth. They were prompt and kept me informed. More

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I can’t say enough about the service provided by Billy Stewart, Tony Bailey, and the entire Longo Toyota of Prosper Team! I’ve been coming here since they opened and will continue coming back because the Stewart, Tony Bailey, and the entire Longo Toyota of Prosper Team! I’ve been coming here since they opened and will continue coming back because the people here are top notch! They treat their customers with kindness, respect, and, best of all, truly exceptional customer service!! More

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I use Tony Bailey exclusively. Longo Toyota of Prosper is the only Toyota dealer I’ll buy from. Tony handles himself and his customers with the most respect and care. He values Longo Toyota of Prosper is the only Toyota dealer I’ll buy from. Tony handles himself and his customers with the most respect and care. He values the relationships and enjoys finding the EXACT vehicle you want. I’ve got him on the hunt for one now and I’m confident he will let me know when it’s in. Recently inquired on a truck and Tony met me on his day off to show it and sell it to me. Things didn’t work out as planned, on that particular vehicle, but he assisted in making things right. He did everything he needed to do on his end, and upper management did everything they could on their end, to get my old vehicle back. Very pleased with the outcome in the end. Thank you Tony and the Longo team! More

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