Bishoy Mikhail | Page 16

Wanted new front brake pads installed. Vehicle has only 45000 miles on it. Was told could not do with installing new rotors. This policy will only force customers wishing to have Vehicle s Vehicle has only 45000 miles on it. Was told could not do with installing new rotors. This policy will only force customers wishing to have Vehicle serviced by Ram only to go elsewhere More

by sundanceinspect Verified Customer Verified Customer

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Waiting 15 minutes for a service advisor to acknowledge me. Was told recall, software update, would take just over an hour to download and I took 2.5 hours to get my service completed. I requested update a me. Was told recall, software update, would take just over an hour to download and I took 2.5 hours to get my service completed. I requested update after one hour and 45 minutes and never got any type of response. More

by mikehansen0216 Verified Customer Verified Customer

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I was very satisfied with the service I received Every time new information was available l Was sdvisd time new information was available l Was sdvisd More

by jray32 Verified Customer Verified Customer

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I never had any issues with Abram as my service advisor multiple times. Once he was moved to parts I feared that no one would tend to me the same as I was right. My most recent experience was filled with n multiple times. Once he was moved to parts I feared that no one would tend to me the same as I was right. My most recent experience was filled with no communication from the dealership, no one in any department picking up the phone for 2 days, my vehicle was left there for 2 days and I was being told it would need a 3rd day for a simple recall and wiper motor change. When I finally did get a Lisa on the phone she was very negative and gave me attitude as if I was in the wrong for being upset. She then proceeded to believe that she transferred me to someone, but didn’t and I could hear her badmouthing me to her colleagues. I wasn’t offered a Lyft to get my vehicle back. I wasn’t offered a rental that my warranty covered. I wasn’t taken care of at all. It wasn’t until after multiple days and calls I reached the service manager Ron who told me my vehicle would be ready within the hour. I arrive and was given a $900 bill and after some back and fourth, the clerk spoke with Ron who assured that the job was covered under warranty. Horrible experience. More

by santiagoj330 Verified Customer Verified Customer

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I was surprised that they helped me out with my my life time warranty. It's a old Jeep Grand Cherokee time warranty. It's a old Jeep Grand Cherokee More

by rodney.rael Verified Customer Verified Customer

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Awesome service to have my Abs software updated. TY- Patrick. I ll be back.TY TY- Patrick. I ll be back.TY More

by wingnutwg Verified Customer Verified Customer

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We did run into a couple of problems. Might’ve been able to deal with them a little more timely as they didn’t return calls in a timely manner, but otherwise everything was taken care of. Might’ve been able to deal with them a little more timely as they didn’t return calls in a timely manner, but otherwise everything was taken care of. More

by BMORRIS14 Verified Customer Verified Customer

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Service advisor here are great. Very helpful answering all my questions I will continue getting my service done here. Very helpful answering all my questions I will continue getting my service done here. More

by jccool1999 Verified Customer Verified Customer

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Service Manager Bishoy did a great job. Turned in my Truck and repair was under warranty. He also called a lyft for us to get us home. I highly recomend Bishoys service Turned in my Truck and repair was under warranty. He also called a lyft for us to get us home. I highly recomend Bishoys service More

by KSK Verified Customer Verified Customer

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My battery died on my car, and they were incredibly fast at getting it fixed and me back on the road at getting it fixed and me back on the road More

by jakeforth13602 Verified Customer Verified Customer

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