Blake Smithers

Town East Ford responded

Thank you for sharing your concerns with us. We’re sorry to hear that your service visit left you feeling frustrated and unsupported. Our intention is always to provide clear communication and timely repairs, and it’s disappointing to learn that the experience didn’t meet those expectations from your point of view. Feedback like yours helps us take a closer look at where our process may need improvement so customers feel confident and well-informed throughout their visit. We’d appreciate the opportunity to review what happened and ensure your vehicle needs are fully addressed. Please contact Lance Smith at jsmith02@vtaig.com so we can look into this together.

Town East Ford responded

We are utterly delighted to hear about your outstanding experience with our team. Your feedback about receiving such professional service and having a smooth car buying process means everything to us at Town East Ford. We take great pride in ensuring our customers have an exceptional experience from start to finish, and it sounds like we achieved exactly that during your visit. Thank you for choosing us and for taking the time to share your wonderful experience.

Town East Ford responded

We are honored to hear about your positive experience with our team. It's wonderful that you found our approach friendly and refreshingly free from high pressure tactics. We understand that having all available options clearly presented from the start is important, and we appreciate your patience as we worked through those initial challenges. Your feedback helps us recognize where we can improve our process to better serve our customers. We're pleased that our team was able to quickly address the situation and implement the options you wanted. It means a great deal to know that you felt we worked hard to make everything right for you.

Town East Ford responded

We are privileged to hear about your wonderful car buying experience with us. It means so much to know that everything went smoothly during your visit and that you felt well taken care of throughout the process. Your satisfaction is what drives us every day, and we are truly grateful for your trust in Town East Ford. Thank you for being willing to share your positive experience with your friends and family - there is no greater compliment than a personal recommendation. We look forward to serving you again in the future.

Town East Ford responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear about the exceptional service you received and how well you were treated during your visit. It sounds like you experienced the kind of respectful and professional care that we strive to provide every customer. Going the extra mile with personalized service, including transportation assistance and thoughtful gestures, reflects our commitment to making your experience as convenient and pleasant as possible. Your kind words about the professionalism you encountered mean so much to our team at Town East Ford. We truly appreciate customers like you who take the time to recognize outstanding service.

Town East Ford responded

We are utterly delighted to hear about your wonderful experience finding the perfect used Tesla with us! It sounds like you had exactly the kind of smooth car-buying journey we strive to provide every customer. Your kind words about the helpfulness and politeness you experienced throughout the process truly mean the world to us. We're thrilled that our team was able to address your specific needs and make your vehicle search successful. Thank you for taking the time to share your positive experience and for choosing Town East Ford for your automotive needs!

Town East Ford responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that you found your dream car and that our team was able to assist you in making it a reality. It’s great to know that your journey was smooth and memorable. We truly appreciate your kind words and look forward to serving you again in the future!

Town East Ford responded

We’re delighted to hear you’re happy with your new vehicle! Thank you for your kind words about Keeled—we’re glad he could assist you in finding the perfect choice. Enjoy your new ride!