Bob Banes

After trying for multiple days across several dealer to purchase an Acura Integra as my daughter's first new car purchase, we contacted Daniel at Acura of Tempe. On the phone he was knowledge and professio purchase an Acura Integra as my daughter's first new car purchase, we contacted Daniel at Acura of Tempe. On the phone he was knowledge and professional. When we went to the dealership to look at the cars, he continued to provide exceptional customer service and consistently communicated effectively and was upfront on all costs, options, and recommendations. That continued as we negotiated terms, and then once we agreed, throughout the remainder of the purchase and finance process. Daniel provided an exceptional delivery experience to close the deal, ensuring that we were fully satisfied. So many dealers are still stuck in the COVID era of useless second stickers and pricing inflexibility. It was refreshing to see that the entire staff at Acura of Tempe put the customer first and clearly focused on customer benefit in their add-ons and options. Thank you for restoring trust in the dealer model!! Our total time for the transaction was around 90 minutes. Exceptional! More

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Joe was wonderful! . The gentleman who helped with the financing got us a great deal at a great interest rate. . The gentleman who helped with the financing got us a great deal at a great interest rate. More

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Outstanding staff. Very friendly and knowledgeable. Fantastic communication regarding the progress and status of your car. Dealership is extremely clean and the service area is welcoming. Our service a Fantastic communication regarding the progress and status of your car. Dealership is extremely clean and the service area is welcoming. Our service advisor, Peter, and Service Manager, Abel, take the time to make you feel as though you are the only customer they have. Both are a terrific asset to the Acura team. More

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Truly Best Customer Care After Owing A Car From Acura of Tem Acura of Tempe employees treat you with so much appreciation and care. It’s like they welcome you it’s their own home with a lot of sincerity. Acura of Tempe employees treat you with so much appreciation and care. It’s like they welcome you it’s their own home with a lot of sincerity. More

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Good Sales experience, Lackluster Service experience My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visit My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visits to the dealership and dealt with three different sellers. In honestly, I have nothing but good things to say about the sellers. They were friendly, open to answering questions, and were all easy to deal with. During our sales experience we also dealt with Bob in Finance and the general sales manager Steve. Again, I have nothing but good things to say about them. From a pricing perspective the truck was priced above what KBB indicated to be the going price for a vehicle with that age, options, and mileage. The sales manager, Steve, hemmed and hawed about the pricing but ultimately was willing to bring the price in line with what we were willing to spend. The transaction itself had some quirks, non-functional signature board, but all in all it was a decent experience. The challenge we ran into, however, was related to service and the correction of some "safety" issues with the truck. When we completed the transaction the dealer filled out a "we owe" document which listed several items that needed to be corrected. After driving the vehicle off the lot we identified two others. The dealership was notified of these issues in advance of our service appointment and we were instructed to have the service department take a look at them. We took the vehicle to the dealership at the appointed time and picked up a loaner vehicle. The service department used car tech apparently got busy that day and was unable to work on the vehicle. When we came by the dealership the next day to pick up the vehicle, the vehicle was sitting in the drive waiting for us. Of the four items listed, none apparently were fixed. The first item, a side view mirror motor was not engaging the mirror and required us to push in the mirror whenever we wanted to adjust the mirror. The tech noted on the service ticket that the motor worked fine. The second item was the drivers seat position motor which made a grinding sound when you move the seat forward or backward. Apparently the tech applied some lubricant to the motor and/or seat tracks. The motor continues to make the same grinding noise. The third issue was an intermittent third brake light. Again the tech noted in the service ticket that the light worked fine. The last and most concerning item related to a MIL indicator that came onto the truck a couple of days after picking it up. The CEL code, P0463, relates to a known issue with the fuel level sensor on the fuel pump. When the code displays the fuel gauge becomes erratic and displays an invalid fuel level. For this fourth item, I do not recall seeing anything specific to it noted on the service ticket. When we first notified the service tech, we let him know that there was both a recall and a TSB issued by Nissan for the issue. We indicated to the service writer that the truck did not qualify for the recall but was covered under the TSB. We also provided the service writer with a copy of the TSB documentation at the time the vehicle was dropped off. When asked the service writer repeated basically what we told him regarding the vehicle not being eligible for the recall and then handed us back the """TSB""" paperwork that we provided him a day earlier. He indicated that he spoke to his service manager who indicated that they were not equipped to perform this type of maintenance on the vehicle. Rather than letting us know of this in advance so we could make other arrangements to getting the sensor replaced, the service writer mentioned it only when we came by to pick up the Pathfinder. As such we had no option but to continue driving the vehicle, with a faulty fuel level sensor, until we could take it to a different repair facility to get the fuel level sensor replaced. Since I believe that Honda/Acura mechanics have similar skill sets to Nissan mechanics, my assumption is that their service department pushed back on these issues because they did not have ready access to repair parts; or that they were instructed to keep repair costs minimal. Is this the reason why? We'll likely never know. What's sad is that this service experience had a negative impact on our overall experience with Acura of Tempe. What started as a good customer experience ended as a rather lackluster one. More

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Second purchase experience excellent WE just purchased our second Acura from Acura of Tempe and it was once again working with Patrick resulted in a no-hassle, quick and productive experi WE just purchased our second Acura from Acura of Tempe and it was once again working with Patrick resulted in a no-hassle, quick and productive experience. We purchased a RDX 3 years ago and have been extremely satisfied with the service and customer experience. We considered other dealers when we were looking to purchase another SUV including Lexus in Tempe and on Bell Road and found the customer experience painful in both cases. We are delighted with the new MDX and would highly recommend this dealership for any vehicle purchase. More

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WOW - Acura of Tempe! Sales, Finance, Service, what a class act dealership. My wife and I have been taking our 2012 TL here for service over the past three years, and have Sales, Finance, Service, what a class act dealership. My wife and I have been taking our 2012 TL here for service over the past three years, and have been so impressed, of course we went here to look at an MDX. We walked out with the keys to a 2016 MDX shortly thereafter. These folks know their product, respect their customers, and make every interaction a pleasure. I kinda look forward to our service visits, grab a cup of Starbucks coffee, and leave in a different Acura loaner. What a vehicle, what a dealership. Thank you! More

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Never knew buying a car could be enjoyable I purchased a new RDX yesterday and would like to say that it was a pleasure. It isn't often you can say that but I felt that all involved really work I purchased a new RDX yesterday and would like to say that it was a pleasure. It isn't often you can say that but I felt that all involved really worked with me to make this happen, and with no pressure either. More

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Pleasant dealership experience. First rate service, by all whom I came into contact with at Acura of Tempe during the lease of an 2016 ILX, with Premium Package, on September 10, 201 First rate service, by all whom I came into contact with at Acura of Tempe during the lease of an 2016 ILX, with Premium Package, on September 10, 2015. Oakey Okuma, Product Specialist, and Steve Rotonda, General Sales Manager, made my experience at your dealership extremely comfortable. Oakey, provided Indepth information on each car I was interested in. Oakey and Steve presented me with dealer and manufacturer incentives, making the terms for the lease very satisfactory. Bob Banes in finance, also made for a stress-free transaction. The next day, I return to bring the Title to my trade in and made minor change on my contract, in which Virginia Trumbull cheerfully handled my request I am a very satisfied customer and very happy with my new car. More

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2016 MDX Purchase Great deal and great people to buy from. Chelsea Scott and Bob Banes are very professional. We knew what we want and made an offer and were out of t Great deal and great people to buy from. Chelsea Scott and Bob Banes are very professional. We knew what we want and made an offer and were out of there in one hour. Felt we got a fair price and best of all no games and hassle. No back and forth here the sales persons gets approval for Gregg Meisenzaht and you sign the paperwork with Bob. After buying cars since 1967 this was enjoyable. They are very sincere in thanking you many times. Feels good to know that they know who is paying their salary and you have a choice as to where you spent your money. There service dept. is also outstanding to deal with over the past 10 years. More

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