Steve Rotonda

The most professional dealership who works to help their customers in every way. Friendly and nice. They do not pressure their customers in any way and give them the help that they need. customers in every way. Friendly and nice. They do not pressure their customers in any way and give them the help that they need. More

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Abel was one of the best service guys. He's amazing in customer service. customer service. More

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Good Sales experience, Lackluster Service experience My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visit My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visits to the dealership and dealt with three different sellers. In honestly, I have nothing but good things to say about the sellers. They were friendly, open to answering questions, and were all easy to deal with. During our sales experience we also dealt with Bob in Finance and the general sales manager Steve. Again, I have nothing but good things to say about them. From a pricing perspective the truck was priced above what KBB indicated to be the going price for a vehicle with that age, options, and mileage. The sales manager, Steve, hemmed and hawed about the pricing but ultimately was willing to bring the price in line with what we were willing to spend. The transaction itself had some quirks, non-functional signature board, but all in all it was a decent experience. The challenge we ran into, however, was related to service and the correction of some "safety" issues with the truck. When we completed the transaction the dealer filled out a "we owe" document which listed several items that needed to be corrected. After driving the vehicle off the lot we identified two others. The dealership was notified of these issues in advance of our service appointment and we were instructed to have the service department take a look at them. We took the vehicle to the dealership at the appointed time and picked up a loaner vehicle. The service department used car tech apparently got busy that day and was unable to work on the vehicle. When we came by the dealership the next day to pick up the vehicle, the vehicle was sitting in the drive waiting for us. Of the four items listed, none apparently were fixed. The first item, a side view mirror motor was not engaging the mirror and required us to push in the mirror whenever we wanted to adjust the mirror. The tech noted on the service ticket that the motor worked fine. The second item was the drivers seat position motor which made a grinding sound when you move the seat forward or backward. Apparently the tech applied some lubricant to the motor and/or seat tracks. The motor continues to make the same grinding noise. The third issue was an intermittent third brake light. Again the tech noted in the service ticket that the light worked fine. The last and most concerning item related to a MIL indicator that came onto the truck a couple of days after picking it up. The CEL code, P0463, relates to a known issue with the fuel level sensor on the fuel pump. When the code displays the fuel gauge becomes erratic and displays an invalid fuel level. For this fourth item, I do not recall seeing anything specific to it noted on the service ticket. When we first notified the service tech, we let him know that there was both a recall and a TSB issued by Nissan for the issue. We indicated to the service writer that the truck did not qualify for the recall but was covered under the TSB. We also provided the service writer with a copy of the TSB documentation at the time the vehicle was dropped off. When asked the service writer repeated basically what we told him regarding the vehicle not being eligible for the recall and then handed us back the """TSB""" paperwork that we provided him a day earlier. He indicated that he spoke to his service manager who indicated that they were not equipped to perform this type of maintenance on the vehicle. Rather than letting us know of this in advance so we could make other arrangements to getting the sensor replaced, the service writer mentioned it only when we came by to pick up the Pathfinder. As such we had no option but to continue driving the vehicle, with a faulty fuel level sensor, until we could take it to a different repair facility to get the fuel level sensor replaced. Since I believe that Honda/Acura mechanics have similar skill sets to Nissan mechanics, my assumption is that their service department pushed back on these issues because they did not have ready access to repair parts; or that they were instructed to keep repair costs minimal. Is this the reason why? We'll likely never know. What's sad is that this service experience had a negative impact on our overall experience with Acura of Tempe. What started as a good customer experience ended as a rather lackluster one. More

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Smooth & Easy We just part our 3rd Acura from Acura of Tempe and the experience was painless and professional. I'm sure we'll be back for a 4th in the future. We just part our 3rd Acura from Acura of Tempe and the experience was painless and professional. I'm sure we'll be back for a 4th in the future. More

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Amazing Experience We have been customers at Acura of Tempe for quite a few years now. Patrick Aigner, Steve Rotonda and Todd Goldhammer have taken great care of our fam We have been customers at Acura of Tempe for quite a few years now. Patrick Aigner, Steve Rotonda and Todd Goldhammer have taken great care of our family. We have always been greeted with smiling faces, treated with respect and honesty and we leave knowing that we have received great prices. Acura of Tempe has provided our family with 5 cars over the years and many more to come in the future. Thank you Patrick, Steve, Todd and Acura of Tempe! More

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Always a great experience I acquired my previous 4 Acura’s from Doug Randall, Acura of Peoria. Doug was great. However, I thought that Doug had retired and was therefore “pla I acquired my previous 4 Acura’s from Doug Randall, Acura of Peoria. Doug was great. However, I thought that Doug had retired and was therefore “playing the field”. I happened to find the 2016 MDX that I wanted online and responded to the Tempe Acura website. I was soon contacted by Thomas Wojcik. Tom was knowledgeable, efficient, and a pleasure to work with. I can honestly say that I look forward to acquiring my next 4 Acura’s from Mr. Wojcik. The financing seems to be the most tiring of the deal for me. Not this time. Virginia Trumbull treated me like a good friend. From the moment we were introduced I felt at ease and welcomed. And, with Ms. Trumbull’s excellent finance knowledge, I felt I was in good hands. This acquisition was one of the easiest I have ever experienced, and definitely the most enjoyable. To make the experience complete, Abel Talbo in the Service Dept., should receive kudo’s for keeping me with the Acura brand. I was seriously contemplating going with a Volvo XC90. My biggest concern was the service of said vehicle. My past experience with Mr. Talbo at Tempe Acura was my deciding factor to stay with the Acura brand. I look forward to continuing this relationship. The team at Tempe Acura, most importantly Thomas Wojcik, Virginia Trumbull, and Abel Talbo, is not only an asset to Tempe Acura, but the Acura Corporation as a whole. More

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We are always treated fantastic. Whether buying a car or for service, this dealership knows how to treat customers. Recently had exceptional treatment from Luis, Virginia and Dana. Whether buying a car or for service, this dealership knows how to treat customers. Recently had exceptional treatment from Luis, Virginia and Dana. Steve was also very helpful. Thanks we love the new MDX. More

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Never knew buying a car could be enjoyable I purchased a new RDX yesterday and would like to say that it was a pleasure. It isn't often you can say that but I felt that all involved really work I purchased a new RDX yesterday and would like to say that it was a pleasure. It isn't often you can say that but I felt that all involved really worked with me to make this happen, and with no pressure either. More

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Outstanding Buying Experience If you are looking for an Acura I suggest seeing Steve Rotonda at Acura of Tempe. He is very professional, provides outstanding customer service, gre If you are looking for an Acura I suggest seeing Steve Rotonda at Acura of Tempe. He is very professional, provides outstanding customer service, great follow through and makes the overall buying process very enjoyable. I never felt pressured in any way. I would purchase from him again and will recommend him to my clients and friends. His complete staff was very honest and respectful throughout our experience. I work in a very service oriented business where customer service makes all the difference so I am sensitive to customer service both good and bad. Let me say Acura of Tempe is superb at customer service! More

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An Amazing Service Experience To say that this dealership goes out its way is an understatement. I’m from out of state in the Phoenix area on business. I’m driving down the fre To say that this dealership goes out its way is an understatement. I’m from out of state in the Phoenix area on business. I’m driving down the freeway on a Sunday afternoon and all of a sudden my 2002 Acura starts making a very unusual noise. I happen to see the Acura of Tempe sign and pull my car into the dealership. I know that the service department will be closed, but at least I can leave my car there for Monday. The receptionist is super helpful in showing me how to fill out the paperwork for service and is in the process of helping me get a cab/rental car. The Sales Manager, Steve Rotonda comes over and asks what is happening. I tell him the issue and he says he used to be a technician and thinks he knows what the problem is. He crawls under the car, says all he needs is a screwdriver and he corrects the issue on the spot. No charge! For the Sales Manager to go out of his way to help me out like this is amazing. More

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