Bob Cerza
Bob Cerza at Smythe Volvo Cars

Bob Cerza | Page 46

Sales Consultant

Smythe Volvo Cars

40 River Rd
Summit, NJ 07901

Contact Me
4.9
930 Reviews

I am an avid New York Yankees and Minnesota Vikings fan. I am also an animal lover and a member of many animal leagues, such as St. Hubert's, ASPCA, Bidewee, etc. I live in Chatham with my wife and have a daughter who lives nearby to us. My hobbies are watching sports and playing fantasy football, baseball and basketball.

Dealership Experience

9 yrs, 8 mos

Industry Experience

28 yrs, 10 mos

Languages Spoken

English English

4.9

930 Reviews

Write a Review

930 Reviews of Bob Cerza

September 30, 2021

Dealership Rating
Employee Rating

I had a good experience dealing with Smythe Volvo. Bob was extremely helpful as usual. Paul also did a great job explaining the vehicle and getting me started with the Volvo app. We have become a Volvo fa More

by kwriles
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Leary , I don’t know the lady name at reception , she was very warm and helpful when I entered to pick up my vehicle.

Oct 01, 2021

Smythe Volvo Cars responded

Welcome to the Volvo Family and Smythe Volvo Family. Bob and Paul are a great team and we appreciate you taking the time to share these kind words for them. We look forward to seeing you in the service drive at your for scheduled maintenance.

September 28, 2021

Dealership Rating
Employee Rating

Bod Cerza is the only car salesman I have dealt with for over 30 years. He is very caring about his customers. That is the reason I have a leased XC-40 suv from Smythe. Needed to buy a good usedcar , Bob pu More

by wsimo1011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2021

Smythe Volvo Cars responded

Bob is great, I could see why you’ve been with him for 30 years. He is a strong member of our team and consistently keeps our customers happy. Thank you for choosing Smythe Volvo

September 26, 2021

Dealership Rating
Employee Rating

I was extremely impressed by Robert,Bob,Paul and Aboud they were very professional and very friendly they made my husband and I feel very comfortable with no pressure in sales. I will recommend this More

by rothmey
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert,paul and aboud

Sep 27, 2021

Smythe Volvo Cars responded

Thank you for the kind words and recommendation of Robert, Paul, Bob and Abood. We hope you have many safe and happy miles in your new Volvo. Thank you for choosing Smythe Volvo.

September 20, 2021

Dealership Rating
Employee Rating

Bob customer service was impeccable!! Had a wonderful experience with Bob and Paul they both need a raise day off something!! More

by Tas
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Leary , Francine O'Donnell

Sep 27, 2021

Smythe Volvo Cars responded

So glad to hear that Bob and Paul did a wonderful job in delivering you your Volvo. Thank you for choosing Smythe Volvo.

September 17, 2021

Dealership Rating
Employee Rating

Had a great experience. Had some delays due to a part coming in, but Bob constantly keeping us updated. Bob, Robert, Jeff and Ahbood made my experience excellent. Great communication and attention to det More

by dwoods469
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert, Jeff, Ahbood

Sep 27, 2021

Smythe Volvo Cars responded

We are fortunate to have customers like you. Thank you for your patience and thank you for this outstanding review. Bob, Robert, Jeff, and Ahbood are true professionals.

September 17, 2021

Dealership Rating
Employee Rating

Outstanding! Great customer service.Very honest and Outstanding! Great customer service. Very honest and reliable dealership. Employees go far beyond what’s expected to help clients get what they need. More

by ktk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jesus Garcia , Jeff Morocho, Kevin Flanagan really knows how to come across his clients’ needs. Very reliable , delivers what you need.

Sep 27, 2021

Smythe Volvo Cars responded

Your time is very important to us and it is good to see our team staying focused on that. Thank you for posting this stellar review and thank you for choosing Smythe Volvo

September 13, 2021

Dealership Rating
Employee Rating

Bob and the entire team at Smythe made the car buying process straightforward and simple. They also went above and beyond to make sure the car drove like knew when I drove it off the lot! More

by Louis Danowsky
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Leary , Francine O'Donnell

Sep 15, 2021

Smythe Volvo Cars responded

Straightforward and simple is how we want the process to be for our customers. Thank you for taking the time to share your experience. We appreciate your business.

September 11, 2021

Dealership Rating
Employee Rating

Pleasure work with Bob and Paul on delivery. No pressure very thorough going over all details from the start to finish. Thank you for the pleasant experience. More

by Katy948
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul

Sep 15, 2021

Smythe Volvo Cars responded

Great to hear. Bob and Paul are strong members of our sales team. Thank you for choosing Smythe Volvo.

September 09, 2021

Dealership Rating
Employee Rating

It‘s a pleasant purchasing experience at Smythe Volvo, Bob ,Henry and another Henry are all nice and very helpful. They did everything for me in couple of hours while I just sit in rest area to wait. More

by guojian
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Henry Padilla Jr, Henry zhu

Sep 14, 2021

Smythe Volvo Cars responded

Your time is very important to us and we focus on this during our weekly meetings. It is good to see the process working. Thank you for taking the time to post this review.

September 08, 2021

Dealership Rating
Employee Rating

Smythe Volvo is great! Great facility and very professional staff. I have dealt with Doug and Dina in Service and they have both been fabulous. Highly recommend. More

by lpedalino
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , William McLaughlin, Dina Thomson

Sep 14, 2021

Smythe Volvo Cars responded

I know I am biased but I have to agree with you that Smythe Volvo is great. This is a wonderful review of our service department and you are right on in saying that Doug and Dina are fabulous. Thank you for this awesome recommendation and thank you for choosing our Smythe Volvo service department.

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