Bob Cerza | Page 52

I primarily worked with Bob and Paul, who were above-and-beyond helpful and kind, and really put me at ease. Ernest in the Finance dept. was also great—doing the requisite paperwork was painless. above-and-beyond helpful and kind, and really put me at ease. Ernest in the Finance dept. was also great—doing the requisite paperwork was painless. This is the fourth car that my family has gotten from this dealership, which is why I didn't bother looking at other dealerships once my old car died — I knew I'd be in good hands. It's a huge relief knowing that. I didn't feel pressured or stressed during the process of buying the car, and the team's sincere kindness to me & my family is appreciated more than I can say. They're good people. More

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Smythe is a terrific dealership. Bob C., Jesus C. and Francine treated my wife and me with respect and courtesy throughout the whole buying process. We never felt rushed or pressured. Bob made himself Francine treated my wife and me with respect and courtesy throughout the whole buying process. We never felt rushed or pressured. Bob made himself available to us even during off-hours to respond to our requests. Jesus provided so much information about our new XC 60 which made us love our purchase even more. Francine was really helpful in learning about the options available. We are so happy we chose this team. More

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Great experience from start to finish. They made the process as smooth as possible. Everyone was a pleasure to deal with from sales to finance. Would highly recommend! process as smooth as possible. Everyone was a pleasure to deal with from sales to finance. Would highly recommend! More

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We just purchased the perfect car from Smythe Volvo! The process was straightforward and seamless. Bob sent us a video of the car before we arrived, Once we met Bob and he pointed out the car's features, we process was straightforward and seamless. Bob sent us a video of the car before we arrived, Once we met Bob and he pointed out the car's features, were pleasantly surprised to find that car was even better in person. Howie was also very helpful as we discussed our budget and warranty options. Kevin Flanagan also introduced himself and thanked us for choosing Smythe Volvo. He shared with us the history of his business and his passion for automobiles and customer service. We would wholeheartedly recommend Smythe Volvo for anyone considering a purchase. We'll be back! More

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The sales experience was excellent. Instructions dealing with the functions of the car were excellent. The finance portion of the visit was very pleasant. Overall purchasing experience was good. with the functions of the car were excellent. The finance portion of the visit was very pleasant. Overall purchasing experience was good. More

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Bob made the purchase experience very easy. No haggling and great communication. He was very patient as we exhaustively considered all of the options, and communicated very well throughout the transaction and great communication. He was very patient as we exhaustively considered all of the options, and communicated very well throughout the transaction (we had our vehicle built). Kudos to Paul Leary for the best new car orientation we have ever received. Francine O'Donnell made the finalization of the transaction very efficient and was well prepared for our arrival. Thanks to all of you. More

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Bod was extremely professional and accommodating. Bob is the consummate salesmen and is highly recommended. The staff is extremely friendly and offers a inviting showroom the consummate salesmen and is highly recommended. The staff is extremely friendly and offers a inviting showroom More

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I have worked with Bob on four transactions. I didn't buy the Volvo I was looking for this time from Smythe. Not because of Bob or his efforts, but because Smythe just didn't have the configuration I was loo the Volvo I was looking for this time from Smythe. Not because of Bob or his efforts, but because Smythe just didn't have the configuration I was looking for. Bob, as always tried to find me what I was looking for. He is a no nonsense kind of salesman. He knows his product and works to get you the best price. I highly recommend Bob and Smythe. More

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Just swapped my 2018 S90 for a 2021 XC60. Bob Cerza (my very knowledgeable salesperson) has been updating me regularly for the last 6 months on pricing, differences in models/specifications, and availabil very knowledgeable salesperson) has been updating me regularly for the last 6 months on pricing, differences in models/specifications, and availability. When the timing was right, he was able to turn things around in 24 hrs. Bob and Ernest expedited things with insurance and financing. Paul Leary, the Delivery Specialist, was on standby while we processed the paperwork, and then walked me thru the controls on my beautiful new car. I feel comfortable calling him if something comes up that I need help with. The professionalism and customer service at Smythe is excellent throughout and based on my prior experience, I know that the Service Department will be taking good care of me when I come in for maintenance or repairs. More

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We had a great experience with Bob at Smythe Volvo. He was friendly, knowledgeable, and extremely helpful with our purchase. He allowed us the necessary time to come to a decision without pushing us at al was friendly, knowledgeable, and extremely helpful with our purchase. He allowed us the necessary time to come to a decision without pushing us at all. Bob was fair, open and honest when it came to the numbers. The entire process was seamless and stress-free. We would definitely recommend working with Bob at Smythe! More

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