Bob Cerza | Page 87

Excellent experience Bob Cerza help us find the perfect car-safe, low mileage, and affordable! So professional and friendly. We will now be purchasing all future vehicles Bob Cerza help us find the perfect car-safe, low mileage, and affordable! So professional and friendly. We will now be purchasing all future vehicles from Smythe More

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Genuinely interested in customer satisfaction. Bob worked hard to find us that car that we wanted. He was never pushy or "salesman"-like. Very prompt with follow-up and ensured we were happy and Bob worked hard to find us that car that we wanted. He was never pushy or "salesman"-like. Very prompt with follow-up and ensured we were happy and had all our questions answered. More

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New 2018 XC60 Very satisfying. Sales person Bob and manager Kevin both took time and explained the details I needed. Only suggestion: I could not find any where in Very satisfying. Sales person Bob and manager Kevin both took time and explained the details I needed. Only suggestion: I could not find any where in either manual where they explained how to program the garage door opener. Would have been helpful if I had been told to bring the hand remote with me for help with this. I looked it up on line, but still need help with this. I followed the instructions and it seems programmed, but the door will not open from the mirror buttons. More

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2nd Volvo from Smythe in 3 weeks 3 weeks prior, we leased a 2018 xc60 from Bob Cerza at Smythe. A great experience with no sales pressure. Since it went so well, we decided to upgra 3 weeks prior, we leased a 2018 xc60 from Bob Cerza at Smythe. A great experience with no sales pressure. Since it went so well, we decided to upgrade our second car to a 2013 xc60 with 35.5k miles. Again no pressure. A great experience both times. A special thank you to all involved which included Kevin Flanagan, PJ Lee, Bob Cerza, Dennis Jeffers and Doug Macadam- as well as others in pre-owned sales and finance. A truly professional group of individuals who work very well together. Since both cars have AWD, we are all set for Winter. Thank you again Smythe. John from Summit More

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Great Experience Good experience. It went very smoothly and accommodated for the few thing that i had asked. Very nice people, all were very outgoing and friendly. Good experience. It went very smoothly and accommodated for the few thing that i had asked. Very nice people, all were very outgoing and friendly. More

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Smythe is the Best My first Volvo was bought from another dealer, but I came here for service because Smythe is close to home. I was amazed at the men in the service dep My first Volvo was bought from another dealer, but I came here for service because Smythe is close to home. I was amazed at the men in the service department. Everyone was always so friendly and polite. After sixteen years, I decided to buy a new Volvo here at Smythe and found the sales people to be just like the service people. Bob Cerza was friendly, courteous and extremely helpful. He never pushed me when I was undecided. I think that Smythe is probably an unusual dealership. I'm so glad I found you. More

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Phenomenal Service and experience ! Smythe Volvo is by far a true family owned and operated business with EXCELLENT top notch service.. I HIGHLY recommend Smythe. Pj Lee is the best and Smythe Volvo is by far a true family owned and operated business with EXCELLENT top notch service.. I HIGHLY recommend Smythe. Pj Lee is the best and gets the job done. 5 stars!! More

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The best of Volvo Service at the right price. Bob spent a considerable amount of time with me to make sure that I was comfortable with the new technology. I greatly appreciated him taking the time Bob spent a considerable amount of time with me to make sure that I was comfortable with the new technology. I greatly appreciated him taking the time to familiarize me with the new equipment. . More

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Professional, pleasant and Knowledgeable We had the pleasure of working with Bob on the lease of our new car. He made our dealings hassle free by providing accurate and complete information r We had the pleasure of working with Bob on the lease of our new car. He made our dealings hassle free by providing accurate and complete information regarding our options and what would best suit our needs. Bob is courteous and has a pleasant and patient disposition while also demonstrating a command of all aspects of the car buying/leasing process. He engendered a sense of trust which is invaluable to a customer trying to make an important financial commitment. His experience and expertise allowed us to arrive at a decision with confidence. We would highly recommend him as a sales and leasing consultant. More

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Excellent Salesperson + Excellent Experience I had a great experience working with Bob Cerza on obtaining a very popular Volvo. The process spanned several weeks as I came to a decision and Bob w I had a great experience working with Bob Cerza on obtaining a very popular Volvo. The process spanned several weeks as I came to a decision and Bob was patient and answered all of my questions along the way with real and complete answers (compared to a lot of incomplete and partial answers that I've experienced with other dealerships that are used to confuse and take advantage). More

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