Bob Cerza | Page 89

Respectful, no pressure, treat you incredibly well This is my second car purchasing experience with Smythe. They are a great group of people to deal with from Sales to Service, I have always been well This is my second car purchasing experience with Smythe. They are a great group of people to deal with from Sales to Service, I have always been well treated and they go above an beyond to make sure that you are happy with your Volve experience. My salesperson Bob Cerza was an absolute pleasure to work with. He worked diligently with my wife and me to find the right vehicle for price point we wanted. I highly recommend Bob and Smythe to anyone looking for a new car. More

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Great Experience at Smythe Volvo I had a great experience buying my 2018 XC60 from Smyythe Volvo. My salesperson, Bob Cerza, was excellent. I did not have a lot of time, and he expe I had a great experience buying my 2018 XC60 from Smyythe Volvo. My salesperson, Bob Cerza, was excellent. I did not have a lot of time, and he expedited the process for me. I am thrilled with my new car and happy to recommend Smythe Volvo! More

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Needed a bigger car First class experience with Bob Cerza and staff. Terrific price and an easy process. I liked that he took the time to show me every detail of the ca First class experience with Bob Cerza and staff. Terrific price and an easy process. I liked that he took the time to show me every detail of the car. Super nice guy. More

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Great Service and tailored solution to meet my budget Exceptional personal attention from the moment I first walked in to the point I drove off the lot when th our new car... expecting same quality of ser Exceptional personal attention from the moment I first walked in to the point I drove off the lot when th our new car... expecting same quality of service when I return for routine maintenance More

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Proactively addressing issues=excellent purchase experience Bob Cerza showed a good understanding of the product he sold to my wife and me. On several occasions, he shared information that I believe other sale Bob Cerza showed a good understanding of the product he sold to my wife and me. On several occasions, he shared information that I believe other salespeople may not have. When I discovered an issue with the slightly used Volvo I was purchasing, he and the sales manager told my wife and I that they would fix the problem and call us in several days. Given it was a used car and the rough scraped paint that was touched up was on the underside of the front bumper, they could have fought us on fixing the issue. They did not. Finally, when we finished our purchase, the sales manager caught me before I pulled out from the dealership and informed me that we have overpaid. He promised to have a check to us on the next weekday, and he delivered on his promise. What I have written above is why I gave Bob, his sales manager and Symthe a five star rating. More

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First Time Volvo Owners We were shopping around looking for a new car, and have always talked about a Volvo, but never visited a dealership. Our Smythe experience was top no We were shopping around looking for a new car, and have always talked about a Volvo, but never visited a dealership. Our Smythe experience was top notch. We were welcomed at the door, and were quickly introduced to our sales associate Bob Cerza. I explained what we were looking for, and within 5 minutes, we were looking at a couple of 2017 S90 T6's. The new Volvo design is really sharp, the technology features are unbelievable, and we knew we made the right choice. The process of dealing with our trade in took a few minutes. Bob helped us get more incentives based on programs related to where we worked. In the end, the process was simple, we got the payment we wanted, and we are now enjoying our experience with the car. From start to finish, it was a no stress process. I highly recommend choosing Smythe if you are looking for a new car. More

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Great Customer Service Bob was very patient in working with us. He provided us with all the alternatives and was very honest and straightforward. Amazing to work with. Bob was very patient in working with us. He provided us with all the alternatives and was very honest and straightforward. Amazing to work with. More

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Smythe Leasing This is the fourth or fifth vehicle I have purchased or leased from Smythe Volvo. I have shopped around for other comparable brands/models for similar This is the fourth or fifth vehicle I have purchased or leased from Smythe Volvo. I have shopped around for other comparable brands/models for similar features and each time Smythe came out hands down, the best value for my money! This explains why I have driven Volvos and chosen Smythe for the past 20 years! They value loyalty and give exceptional service as well. I highly recommend. More

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It is a breeze buying a new car. Bob made buying a new xc60 such a pleasant experience. There was no pushing. He explained clearly on all the buying and leasing options. Everything wa Bob made buying a new xc60 such a pleasant experience. There was no pushing. He explained clearly on all the buying and leasing options. Everything was done fast and easy. He and all other people involved were very friendly and knowledgeable. More

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Awesome! A++++++ Delightful experience start to finish. Could not be more satisfied. Will definitely be back in the future when I need a new vehicle. Superb experie Delightful experience start to finish. Could not be more satisfied. Will definitely be back in the future when I need a new vehicle. Superb experience! More

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