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Bob Cerza
916 Reviews
I am an avid New York Yankees and Minnesota Vikings fan. I am also an animal lover and a member of many animal leagues, such as St. Hubert's, ASPCA, Bidewee, etc. I live in Chatham with my wife and have a daughter who lives nearby to us. My hobbies are watching sports and playing fantasy football, baseball and basketball.
Read moreDealership Experience
9 yrs, 6 mos
Industry Experience
28 yrs, 8 mos
Languages Spoken
English
916 Reviews
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916 Reviews of Bob Cerza
April 08, 2017
Excellent service and Bob made me feel welcome. From the moment I was introduced to Bob Cerza, his excellent service made me feel welcome. There were some issues to be resolved concerning not only t From the moment I was introduced to Bob Cerza, his excellent service made me feel welcome. There were some issues to be resolved concerning not only the S60 but the title of my trade in. Bob went the extra mile to make it happen....very friendly, patient and a good guy. More
by Bill
April 04, 2017
Purchase of my XC70 My experience at Smythe Volvo was very pleasant. My salesman Bob was excellent. Bob listened to what I was looking for in a car and matched me with th My experience at Smythe Volvo was very pleasant. My salesman Bob was excellent. Bob listened to what I was looking for in a car and matched me with the perfect vehicle in regards to style, options and budget. I am very pleased. More
by VolvoXC70
March 31, 2017
Superior Customer Service! Bob Cerza was great to work with. We found a used Honda Accord on the Smythe Volvo dealer website for our daughter and Bob was extremely helpful prov Bob Cerza was great to work with. We found a used Honda Accord on the Smythe Volvo dealer website for our daughter and Bob was extremely helpful providing all the details and information about the car. The purchasing process was the simplest I ever experienced with no pressure or hidden fees or charges. Overall a great experience. More
by Monty302
March 28, 2017
Genuine sales person, nice receptionist & Finance mgr I had a good experience at Smythe Volvo in Summit. Go in and ask for Bob Cerza. He's a nice guy that is competent, makes your buying experience pleasu I had a good experience at Smythe Volvo in Summit. Go in and ask for Bob Cerza. He's a nice guy that is competent, makes your buying experience pleasurable, and isn't pushy. We test drove the XC90 and XC60. He showed me new cars and used cars. They have a covered facility upstairs, so you can see used cars inside. Very nice when it's cold out. I picked up my car last night. It was waxed & looked beautiful. They were booked yesterday and "fit us in". Both Bob and Kevin (Finance Mgr) stayed an hour past closing so I could get my car. Pretty great customer service. Thank you both. More
by Faheyshan
Other Employees Tagged: Kevin Flanagan
March 24, 2017
Friendly small company service with big company quality Worked with Bob Cerza who was very warm and inviting. He made sure we knew exactly what we needed to know with out pushing us into a car we didn't wan Worked with Bob Cerza who was very warm and inviting. He made sure we knew exactly what we needed to know with out pushing us into a car we didn't want. He also gave us great advice for selling our old car which turned out to not be through the dealership which shows that they care for their customers! More
by Smaurizi
Other Employees Tagged: Kevin Flanagan
March 12, 2017
Excellent Customer Service all around Every person whom I worked with was fantastic. From the Salesman, Bob Cerza, to Kevin Flanagan, Head of dealership and the financing individual (Kev Every person whom I worked with was fantastic. From the Salesman, Bob Cerza, to Kevin Flanagan, Head of dealership and the financing individual (Kevin - don't know his last name). They were attentive, yet not pushy and made the process quick and easy. I have already recommended them to a friend at the gym. Helene Oppici More
by hoppici
Other Employees Tagged: Kevin Flanagan , Kevin (Financing rep)
