Bob Dedert | Page 19

returning customer This is my second Certificated Pre-own BMW X5 in nine years I bought from Autohaus (Maplewood). I am very pleased with the product and service in both This is my second Certificated Pre-own BMW X5 in nine years I bought from Autohaus (Maplewood). I am very pleased with the product and service in both times. I found my Vehicle Client Advisor, Bob Dedert, very helpful, and knowledge, done a great job to close the deal. Brilliant atmosphere in the show room and no-pressure sales style, I would recommend this dealership, highly. Vincent More

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Robert Dedert is the man!! On my wife's insistence we went to a BMW dealership, I knew we could not afford a BMW in this new town, different priorities after move. Autohaus was On my wife's insistence we went to a BMW dealership, I knew we could not afford a BMW in this new town, different priorities after move. Autohaus was the closest. We went after 5pm on a weekday. Ran into Bob Dedert by chance, thank you God, we test drove a few cars, Bob understood immediately what we needed he found us the right car at the right price and I can't thank him enough. He gave us a luxury car buying experience, no pressure, he received my call on a weekend too. He has a customer for life. Family man, he will understand your requirements asap and that is important to me. Thanks Bob, appreciate and love the imperial blue 328xi. More

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Routine Service Thank you for the easy process of scheduling and receiving quick and thorough service for my X3. As always excellence service from Dan and Bob. Thank you for the easy process of scheduling and receiving quick and thorough service for my X3. As always excellence service from Dan and Bob. More

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Fantastic experience with sales team at Autohaus. My wife and I arrived at the Autohaus dealership at 8:15am on June 14th before the sales dept was even open. We were greeted very quickly by the used My wife and I arrived at the Autohaus dealership at 8:15am on June 14th before the sales dept was even open. We were greeted very quickly by the used car manager, John Williams. He was very informative and helpful. Bob Dedert assisted throughout the process and ultimately delivered a near new 5 series BMW to us late that Friday afternoon. He could not have been more agreeable and helpful in seeing that we were cared for. I've bought many cars and I don't ever remember receiving the same level of care and professionalism that we experienced this week at Autohaus. My hats off to the organization. Even though we live in Roanoke Va, I foresee buying again from Autohaus. This is entirely due to the staff. The cars are great but as a former retail business owner, I know the customer can always find what he is looking for elsewhere and it's the staff that can make it special, so you look forward to returning. As was our experience this week. Aubrey Lester More

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Best service at the best dealer We would not buy a BMW anywhere else! This is the third car we have purchased at Autohaus and we have worked with Bob Dedert every time. It really doe We would not buy a BMW anywhere else! This is the third car we have purchased at Autohaus and we have worked with Bob Dedert every time. It really doesn't get any better than this and the whole buying experience is a very pleasant way to part with a large sum of money...from the initial reception to the final paperwork. There are dealers who also handle German cars in this town and they could all take a lesson from Autohaus. More

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Painless Car Purchase As a lifelong BMW owner, I've interacted with all of the lots in Saint Louis, but had never made a purchase from Autohaus. It was time to get an addi As a lifelong BMW owner, I've interacted with all of the lots in Saint Louis, but had never made a purchase from Autohaus. It was time to get an additional one to replace my fiancés car, who is a lifelong Honda loyalist that just happened to prefer my X5, and the search began. We snuck around on the lot after-hours to get a no-hard-approach look at the cars available for sale. Little did we know that was not necessary; as from the moment we first interacted with Bob, he gave us a respectful distance, but was always available to answer questions or pull up the next test drive. We really appreciated that there was no back and forth, that he was ready to answer all questions about the vehicle, the pricing, and any other terms the moment we returned from our test drive. Often he predicted our questions, and provided a logical, thoughtful, legitimate answer before we even asked. We were there, in total, for less than an hour. From test drives to delivery. We did take two days to "think" as we have hectic work schedules, but Bob made himself very available during and outside of business hours. When visiting other lots, I had been giving the salespeople my card to have their frequent, obnoxious calls - and underling salespeople calls - filtered through my staff. I don't care for the game, and my fiancé is not a frequent car buyer - nor someone that likes a bevy of unwelcome, frequent calls. We didn't face call-innundation with Bob. One call to confirm a time we had originally planned to take delivery, and another call to confirm the one we could actually make. Very pleased with the entire situation. More

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Purchase of a certified pre-owned BMW We worked with Bob Dedert when purchasing our certified pre-owned BMW 550i. He was pleasant to work with and patient with our questions. We never at We worked with Bob Dedert when purchasing our certified pre-owned BMW 550i. He was pleasant to work with and patient with our questions. We never at any point felt pressure to buy. Was overall an excellent experience! More

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Extraordinary and enjoyable experience It was an extraordinary and enjoyable experience in the purchase of my new BMW X3 in Autohaus. Mr. Bob Dedert gave me a professional consulting and tr It was an extraordinary and enjoyable experience in the purchase of my new BMW X3 in Autohaus. Mr. Bob Dedert gave me a professional consulting and trustworthy transaction. Rick Riccio and other managers also helped the transaction a smooth procedure. Chris Buie is a genius of BMW engineer who taught us many useful tips of how to setup the new car. I really appreciated their help and kindness. More

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"The Autohaus Experience" There is a product quality and sales quality link. BMW is known for its product quality. However, no matter how much product quality BMW builds into There is a product quality and sales quality link. BMW is known for its product quality. However, no matter how much product quality BMW builds into its cars, all of that must be complemented by sales and service quality that exceeds customer expectation, or the product quality is severely tarnished and customers are lost. When recently purchasing my BMW, the product quality was as expected, excellent. But when Bob Dedert linked his superb sales expertise to that product quality, he made my Autohaus BMW purchasing experience, OUTSTANDING! Bob far exceeded my expectations as a sales consultant. He was extremely knowledgeable, professional and trustworthy. No problem or question was too big or too small. He made my purchasing experience comfortable and easy. As a result, I will always be willing to recommend Autohaus BMW and especially, Bob Dedert to anyone in the market for a new BMW and the "Autohaus Experience." More

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Hassle-free experience Leased a 2014 BMW i3 with Bob Dedert and had a great sales experience. While I came in having done extensive research and knowing exactly the car I w Leased a 2014 BMW i3 with Bob Dedert and had a great sales experience. While I came in having done extensive research and knowing exactly the car I wanted, Bob took the time to answer all my questions and even arranged for an extended test drive to ensure the i3 range was sufficient for my everyday needs. Bob is a true professional and is very responsive over email which made the buying process hassle free and convenient. Once I was ready to proceed Bob got all the paperwork together and was waiting for me to sign and I was in and out in under an hour-a record for me. I look forward to doing business with Bob and Autohaus in the future. More

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