Bob Drake | Page 17

Service Excellence Paula at Dover Honda is the pinnacle of professionalism and straightforwardness. She was extremely friendly and accommodating and made absolute sure t Paula at Dover Honda is the pinnacle of professionalism and straightforwardness. She was extremely friendly and accommodating and made absolute sure that the purchase was best for me and my needs. I highly recommend her. Marsha was also very kind and helpful, even though my late-in-the-day purchase caused her to stay late. Management also made sure that the service that I received was excellent. More

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Pleasant people to deal with............ It was a pleasant surrounding dealing with Paula. She was knowledgeable about the car and great in dealing with me. When it came time to hand over It was a pleasant surrounding dealing with Paula. She was knowledgeable about the car and great in dealing with me. When it came time to hand over the keys to me, she was very good at explaining the working of the car as we sat inside it and showed me just how everything worked and also program a few things for me, that I knew she could do quickly and I couldn't. She has a good attitude, always trying to do whatever to make things work for the customer. More

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Great service! Everything about this car buying experience was easy and pleasant. They even allowed my dad, who lives in Indiana, to co sign the lease, shipped all t Everything about this car buying experience was easy and pleasant. They even allowed my dad, who lives in Indiana, to co sign the lease, shipped all the paperwork to him and had it shipped back! Really above and beyond customer service. When I realized I'd left my EZ Pass transponder in my trade in, Paula delivered it to muy place of employment! Can't recommend Marsha, Paula, and all the folks at Dover Honda enough! More

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Happy Campers Easy process, professional, caring staff work to provide you with what you want with no pressure and better pricing than we found elsewhere. We were w Easy process, professional, caring staff work to provide you with what you want with no pressure and better pricing than we found elsewhere. We were working with another Honda dealer and filled out paperwork to begin the purchase of a vehicle from them based on their information that the color we wanted was not offered in the model we wanted. However we found out that was not correct by passing the vehicle with the color we wanted on our ride home. Online we found this dealership had one and rode over at 8am the next day to check it out. Paula greeted us very shortly after arriving to see if she could answer any questions. After explaining we were part-way through a purchase elsewhere essentially settling for a color were not crazy about, she made sure with other staff we could walk away from that other vehicle and get the one they had. She was so pleasant and thoughtful and concerned for us to be happy with the new purchase. Being an employee owned dealership seems to make this a true team environment. Even the General Manager took a moment to introduce herself and greet us. After all the numbers were crunched, we ended up not only with the model and color we wanted but with a significant additional savings over the first one! Looking forward to the first maintenance appointment to say hi to Paula again. More

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Leasing from Dover Honda Paula and the entire staff were great. This was my 5th car I've leased from them. I plan to go back for my 6th! Paula and the entire staff were great. This was my 5th car I've leased from them. I plan to go back for my 6th! More

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Bob Drake!!!!! above and beyond. I initially bought an 2015 Honda CRV in Oct 2015.......I did love my choice but had an issue with it, after a few attempts with the dealership Mr, Bob I initially bought an 2015 Honda CRV in Oct 2015.......I did love my choice but had an issue with it, after a few attempts with the dealership Mr, Bob Drake came to the rescue, not only did he take my concerns as valid he went above and beyond to make sure I was happy.....a side note I have bought a few cars over the years and have never had someone treat me better after I bought a car as Mr. Drake More

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