Bob Drake | Page 16

Exemplary customer service. Paula went absolutely above and beyond in customer service. She listened, she was honest, attentive and we didn't feel pressured, rushed or, most impo Paula went absolutely above and beyond in customer service. She listened, she was honest, attentive and we didn't feel pressured, rushed or, most importantly, disrespected like we did the night before at another Honda dealership. We told her what we were looking for and we sincerely felt appreciated and valued as a customer. Tony was great as well--we had a trade in and he made sure we understood everything clearly. He gave us succinct answers to questions that had previously gone unanswered. Sarah was terrific with the final paperwork and financing. She made everything easy and quick. We could not be happier with the results of our experience at Dover Honda. Thank you so much--your entire team was fantastic! More

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Great experience Sales team (specifically Paula) were incredibly helpful. They have a great follow up and go out of their way even for the smallest details. Had a grea Sales team (specifically Paula) were incredibly helpful. They have a great follow up and go out of their way even for the smallest details. Had a great experience in all aspects! More

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A great team makes for a relaxed sale We just bought our second Honda from Dover Honda. Both in 2013 and today, we got instant communication and a great price. More importantly, we were im We just bought our second Honda from Dover Honda. Both in 2013 and today, we got instant communication and a great price. More importantly, we were impressed by the professionalism and team effort of everyone we dealt with. Rick Stern and Heidi Gates like their jobs, treat you with friendship and respect, and take the stress out of buying a new car. And they are there after the sale too. We were having trouble finding someone to adapt my wife's new car quickly. Rick connected us with a mobility specialist, and the car was adapted two days later. It's this kind of knowledge and extra effort that make Dover exceptional. More

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The opposite of the stereotypical car purchase A relaxed, non assertive,comfortable car buying experience. Another salesperson was kind enough to dog sit for me so I could take a test ride( pet fri A relaxed, non assertive,comfortable car buying experience. Another salesperson was kind enough to dog sit for me so I could take a test ride( pet friendly place), and yet another Manager fed him with her own personal dog food stash. My salesperson, better defined as my car buying assistant Paula guided me through the process with non assertive ease.Sarah in finance assisted in a fast,painless finance process where we spent the majority of our short time together talking about our pets.Without doubt, the most pleasurable car buying experience of my 55 yrs. Steve Lamprey,So. Berwick, Me More

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Stellar experience! Extraordinarily friendly, well-informed and helpful staff! Paula was exceptional in helping me make the perfect selection and Sarah was very helpful a Extraordinarily friendly, well-informed and helpful staff! Paula was exceptional in helping me make the perfect selection and Sarah was very helpful and efficient with the paperwork involved. I'm so happy with my new CRV! I recommend Dover Honda to anyone looking for an extremely pleasant and effortless experience in buying/leasing a car. Awesome service! More

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Awesome experience This is my third Honda from Dover Honda and I was very pleased with the experience. The transaction was seamless! Bob, the sales manager was very help This is my third Honda from Dover Honda and I was very pleased with the experience. The transaction was seamless! Bob, the sales manager was very helpful and kind to let me use a rental for a couple of days until they could locate my new vehicle. Devyn helped me decide on the color and Paula did an excellent job processing my paperwork and go through the new features on the new Accord on the delivery day. I want to thank everyone at the dealership that help with the purchase. More

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Simply outstanding dealership! I purchased a certified pre-owned accord coupe over the phone, and my buying experience couldn't have been better. I was deployed in Afghanistan when I purchased a certified pre-owned accord coupe over the phone, and my buying experience couldn't have been better. I was deployed in Afghanistan when I saw the car, it was the best deal I could find and I was pretty much searching across the country. The sales folks at Dover really accommodated me and even stored the car for a couple of months until I got back! They were all professional, friendly, and highly knowledgeable. Couldn't have had a better buying experience, when I picked up the car it wa prepped like a brand new car, ant it only took a few minutes to complete the paperwork. These guys are great! More

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Stress free experience From the minute I walked in the door until I drove away in my new car my experience at Dover Honda with Paula Redden was awesome. She was thorough an From the minute I walked in the door until I drove away in my new car my experience at Dover Honda with Paula Redden was awesome. She was thorough and honest and her personality made the experience stress free and easy! Highly recommend Paula and Dover Honda! More

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Fantastic Car Leasing Experience Paula was so easy to work with, she made everything easy to understand and completely stress free! I can not say enough good things about what a wonde Paula was so easy to work with, she made everything easy to understand and completely stress free! I can not say enough good things about what a wonderful experience this was. From choosing which car to lease and then going through all of the steps, with Paula right there to lead me through each thing. If anyone I know is looking to buy/lease a car, I would immediately suggest they go talk to Paula. She is fabulous! More

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Paula did a great job with the sale. I'd deal with her again This was my third purchase from Dover Honda. They've always offered good pricing and easy transactions. Paula was well prepared and knowledgeable abou This was my third purchase from Dover Honda. They've always offered good pricing and easy transactions. Paula was well prepared and knowledgeable about the cars. More

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