Bob Ernstes | Page 33

Eagle Buick has had our repeat business for almost ten years. The Sales Department has always been very good at finding the right vehicle for me and making the process easy. Their Service Department is al years. The Sales Department has always been very good at finding the right vehicle for me and making the process easy. Their Service Department is always prompt, efficient and friendly. Always a positive experience for us!! More

by margiecrosley Verified Customer Verified Customer

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Everyone there is very nice and pleasant. Really enjoyed talking with Bob while doing the financing . Service Department, believe it was Scott, was extremely nice and made sure all was taken care of correct talking with Bob while doing the financing . Service Department, believe it was Scott, was extremely nice and made sure all was taken care of correctly. Overall, very happy with my experience. More

by bgmoore Verified Customer Verified Customer

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I purchased a 2018 Camaro SS for 45k from them nearly five months ago. My son and I drove from Atlanta, GA to make this purchase. I also purchased an extended warranty. The salesman Nick B was great, how five months ago. My son and I drove from Atlanta, GA to make this purchase. I also purchased an extended warranty. The salesman Nick B was great, however the finance manager Robert Ernstes turned out to be a complete “#$$” ’ll tell you more later. I could not believe that it took them 4 months to finally get my title and Georgia tag. They had to pay over $400 in penalties to get my tags. This was after numerous calls to them with runaround excuses they never call you back. It wasn’t until I spoke with Jim Martin one the managers that I was able to get expedited results. Back to Robert. He accused me of not being a man of my word because he was P.O. that I wanted to cancel my warranty. Now mind you I drove over 500 miles one way and purchased the vehicle at I’m sure was COVID-19 up charge prices. I did not dicker around on the price. The only agreement I had with Bob was that I would allow them to do in-house financing because I had already been pre-approved from my local bank and this would streamline the process, however with the understanding that I was going to refinance the loan as soon as I returned to Atlanta which I did at a rate they could not match. It took them 4 months to refund my warranty money and only again with the help of Jim Martin. I will not purchase another vehicle from this dealership in the future.!!!!!!!!!!!!!!!! More

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Great customer service I had a good experience I would recommend these guys to anyone looking for a vehicle new or used thanks. one. two. recommend these guys to anyone looking for a vehicle new or used thanks. one. two. More

by coonelliott Verified Customer Verified Customer

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From my search on auto trader to the delivery of our purchase car was more than 5 star rating. Very happy with Lou our salesman to Joe in the business office. A great crew of professionals. purchase car was more than 5 star rating. Very happy with Lou our salesman to Joe in the business office. A great crew of professionals. More

by espman48 Verified Customer Verified Customer

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We really had a great time buying our latest car. There was no stress, tension or pressure with our purchase. Our salesman( Terry Elsworth ) was terrific! This guy knows his job and enjoyed doing business was no stress, tension or pressure with our purchase. Our salesman( Terry Elsworth ) was terrific! This guy knows his job and enjoyed doing business with us. You can tell he really likes his job, and it shows ! If I owned a dealership I’d steal him and he’d be working for me - he’s that good. There were a few minor issues with the car & he made sure they were corrected . It was a real pleasure buying from a dealership that gave us piece of mind with no stress or tension. When it comes time to purchase another vehicle we will definitely come back to Eagle GMC and hopefully Terry will still be working there. He’s quite a guy ! I’d also like to thank Bob ( forgot his last name ) in finance who walked us thru the process & and made that part of our purchase painless as well. Now there’s another employee who loves his job. Hats off to Terry & Bob ! P.S. The coffee was fresh & the bathrooms were very clean ! April is running a terrific operation with fantastic employees ! WE WILL BE BACK FOR OUR NEXT VEHICLE ! 👍👍👍👍 More

by Vince & Gaye Verified Customer Verified Customer

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These Gentleman Mr.Balder Russ, Mr. Elson, Ron, Ms April are such professionals And care about how they adjust to the customers needs is above and beyond any expectations. That’s finding the right priced are such professionals And care about how they adjust to the customers needs is above and beyond any expectations. That’s finding the right priced vehicle for your need and price range. There committed hospitatliy and service after the sale and I mean above and beyond. In the Standard that Mr. Rob set. God bless The service department is outstanding. More

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Very good experience. The people were friendly and helpful. The truck I bought had one of the running lights out and the license plate lights were out as well. That’s not a huge issue tho, I could pro helpful. The truck I bought had one of the running lights out and the license plate lights were out as well. That’s not a huge issue tho, I could probably fix it More

by Dylan Smelley Verified Customer Verified Customer

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The experience I had purchasing my vehicle was excellent. I would highly recommend Eagle Buick GMC to my family and friends. Purchasing a vehicle can be stressful, this was not the case. I actually had a gre I would highly recommend Eagle Buick GMC to my family and friends. Purchasing a vehicle can be stressful, this was not the case. I actually had a great time, the staff at Eagle Buick GMC were very personable and professional. This will be the only dealership I use. More

by CHASSABALM Verified Customer Verified Customer

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Thank you Denise for going over my car and setting up on Star and Sirius With me. Always nice seeing Marc too Dealership done Right Star and Sirius With me. Always nice seeing Marc too Dealership done Right More

by Jackie Dey Verified Customer Verified Customer

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