Bob Fahey | Page 7

I bought a brand-new Chevrolet Tahoe Premier in December 2023 and noticed that the passenger side seat had a crease in the leather seat portion. I brought the vehicle in to have the leather seat replaced. 2023 and noticed that the passenger side seat had a crease in the leather seat portion. I brought the vehicle in to have the leather seat replaced. When I picked it up, they had replaced the driver's side seat instead of the passenger side seat. So, I now have 2 leather seats that look terrible one that has a crease and the other that is loose. I brought vehicle back a 2nd time with same results. When I brought back the 3rd time, I still looks terrible. The big problem is they cannot get the seat cover tight enough. From the factory my rear seats are great. I spoke to Emily from GM Chevrolet Customer Assistance, and she told me they were sorry for the inconvenience, but there was not much GM can do because the warranty dept is separate from GM itself. So, my recommendation to you is to bring it back to Colonial Chevrolet to fix the problem. Honestly, I brought the vehicle to Mirak Chevrolet since Colonial has not been able to fix the problem in 3 visits. So, I was told at Mirak that they could see the problem that I have but because Colonial has already been paid for the warranty work then I would have to bring it back to Colonial again. I am very unhappy with Colonial Chevrolet for doing nothing to correct the problem. I am absolutely disgusted that I had to drive 40 miles back and forth from my home each time I have to go to Colonial Chevrolet and not to be able to fix the problem in 3 appointments. I am also disgusted with GM because they do not want to stand by their product. I asked them if they could have an auto upholstery company install the new leather seats and they flat out said no bring it back to Colonial Chevrolet. RD More

by bob Verified Customer Verified Customer

Report | Print

My 2020 Chevy Bolt EUV needed the battery swapped. They were about to get it back to me in just over a week with minimal hassle. They were about to get it back to me in just over a week with minimal hassle. More

by rachel52 Verified Customer Verified Customer

Report | Print

The BodyShop did a fantastic job ! Both Trevor and Monica were great! Great follow up during the repairs , car was clean They worked with my insurance company With no surprise's Both Trevor and Monica were great! Great follow up during the repairs , car was clean They worked with my insurance company With no surprise's I am sure Colonial Chevrolet recognizes them as Best in Class. More

by SCARLS250 Verified Customer Verified Customer

Report | Print

Bobbie is very detailed and keeps you informed how the repairs are progressing When the car was finished he sent me a copy of the invoice and vehicle was brought up front for easy access repairs are progressing When the car was finished he sent me a copy of the invoice and vehicle was brought up front for easy access More

by SCARLS250 Verified Customer Verified Customer

Report | Print

The service was great as always. Please stop with the requests for reviews. Thank you. Please stop with the requests for reviews. Thank you. More

by dave@strongsidebrewing.com Verified Customer Verified Customer

Report | Print

Amazing service as always! Colonial is great at keeping the customer in the know and addressing all my concerns. Colonial is great at keeping the customer in the know and addressing all my concerns. More

by Marynv21 Verified Customer Verified Customer

Report | Print

To be truthful my family has been buying Chevrolets for years for both business and pleasure. I have been a loyal customer to wherever Bob Fahey goes to work for both service and sales if I want to buy som years for both business and pleasure. I have been a loyal customer to wherever Bob Fahey goes to work for both service and sales if I want to buy something I call him first and trust him and his opinion. You couldn't ask for a better employee. I can say this sitting waiting there's no corporate attitude in your establishment you should be proud of that you get treated like family. I will end with this and it may not be important to you but I'm absolutely not easy to get along with or please but I am impressed with your dealership and Glad you hide a service manager that listens to people's problems. Thank you James Lapery More

by jimlapery Verified Customer Verified Customer

Report | Print

Great kind staff very accommodating. Quick painless process I would definitely buy from them again. Quick painless process I would definitely buy from them again. More

Report | Print

Not sure who the service rep was who checked me in (he did not provide his name), but he was miserable. Didn't look at me, grunted through the process, and made it feel like I was a big inconvenience to b did not provide his name), but he was miserable. Didn't look at me, grunted through the process, and made it feel like I was a big inconvenience to be there. Very unpleasant. More

by WALDOPAH Verified Customer Verified Customer

Report | Print

The best service ever. Would never go anywhere else. Bob is top notch ! Very knowledgeable and gets the job done Would never go anywhere else. Bob is top notch ! Very knowledgeable and gets the job done More

by SCARLS250 Verified Customer Verified Customer

Report | Print