Bob Fahey | Page 7

The diagnosis of the engine code was performed quickly. After authorizing repairs I didn't hear any status on the repair. After 5 days I called and found out that the parts needed to be ordered and would t After authorizing repairs I didn't hear any status on the repair. After 5 days I called and found out that the parts needed to be ordered and would take a total of 4-5 days to arrive. After the parts arrived I was informed that the required gaskets weren't ordered and that would take an additional a day or 2. I should have been kept appraised of the status and not have to call. More

by jc_cassidy Verified Customer Verified Customer

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On time. Friendly. Professional. They explain the problem and the solution. They look for problems that hadn’t been noted in the past. I have been taking my t Friendly. Professional. They explain the problem and the solution. They look for problems that hadn’t been noted in the past. I have been taking my truck and cars to this dealership for 30 years. Always a good experience. More

by rosspetersonmd Verified Customer Verified Customer

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The technical service is excellent! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! More

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They seem so focused on sales and efficiency of pushing parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and r parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and rigid a program. More

by RBB308 Verified Customer Verified Customer

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Great customer service from the Service Department. Always kept me informed. Pleasure working with them Always kept me informed. Pleasure working with them More

by KDOLAK Verified Customer Verified Customer

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I bought a brand-new Chevrolet Tahoe Premier in December 2023 and noticed that the passenger side seat had a crease in the leather seat portion. I brought the vehicle in to have the leather seat replaced. 2023 and noticed that the passenger side seat had a crease in the leather seat portion. I brought the vehicle in to have the leather seat replaced. When I picked it up, they had replaced the driver's side seat instead of the passenger side seat. So, I now have 2 leather seats that look terrible one that has a crease and the other that is loose. I brought vehicle back a 2nd time with same results. When I brought back the 3rd time, I still looks terrible. The big problem is they cannot get the seat cover tight enough. From the factory my rear seats are great. I spoke to Emily from GM Chevrolet Customer Assistance, and she told me they were sorry for the inconvenience, but there was not much GM can do because the warranty dept is separate from GM itself. So, my recommendation to you is to bring it back to Colonial Chevrolet to fix the problem. Honestly, I brought the vehicle to Mirak Chevrolet since Colonial has not been able to fix the problem in 3 visits. So, I was told at Mirak that they could see the problem that I have but because Colonial has already been paid for the warranty work then I would have to bring it back to Colonial again. I am very unhappy with Colonial Chevrolet for doing nothing to correct the problem. I am absolutely disgusted that I had to drive 40 miles back and forth from my home each time I have to go to Colonial Chevrolet and not to be able to fix the problem in 3 appointments. I am also disgusted with GM because they do not want to stand by their product. I asked them if they could have an auto upholstery company install the new leather seats and they flat out said no bring it back to Colonial Chevrolet. RD More

by bob Verified Customer Verified Customer

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My 2020 Chevy Bolt EUV needed the battery swapped. They were about to get it back to me in just over a week with minimal hassle. They were about to get it back to me in just over a week with minimal hassle. More

by rachel52 Verified Customer Verified Customer

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The BodyShop did a fantastic job ! Both Trevor and Monica were great! Great follow up during the repairs , car was clean They worked with my insurance company With no surprise's Both Trevor and Monica were great! Great follow up during the repairs , car was clean They worked with my insurance company With no surprise's I am sure Colonial Chevrolet recognizes them as Best in Class. More

by SCARLS250 Verified Customer Verified Customer

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Bobbie is very detailed and keeps you informed how the repairs are progressing When the car was finished he sent me a copy of the invoice and vehicle was brought up front for easy access repairs are progressing When the car was finished he sent me a copy of the invoice and vehicle was brought up front for easy access More

by SCARLS250 Verified Customer Verified Customer

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The service was great as always. Please stop with the requests for reviews. Thank you. Please stop with the requests for reviews. Thank you. More

by dave@strongsidebrewing.com Verified Customer Verified Customer

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