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Bob Fahey
74 Reviews
Dealership Experience
2 yrs, 10 mos
Industry Experience
55 yrs, 5 mos
Languages Spoken
English
74 Reviews
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74 Reviews of Bob Fahey
April 27, 2024
The technical service is excellent! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! More
by Ruslan Gavrilov
Other Employees Tagged: Allen Boisvert, Monica Carpenter, Robert Webb , Bob Lyra, Tom O'Toole
April 15, 2024
They seem so focused on sales and efficiency of pushing parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and r parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and rigid a program. More
by RBB308
Verified CustomerOther Employees Tagged: Allen Boisvert, Michael Stewart , Erik Arsenault, Luke Dumas, Bob Lyra, Tom O'Toole
April 10, 2024
Great customer service from the Service Department. Always kept me informed. Pleasure working with them Always kept me informed. Pleasure working with them More
by KDOLAK
Other Employees Tagged: Robert Webb
April 04, 2024
I bought a brand-new Chevrolet Tahoe Premier in December 2023 and noticed that the passenger side seat had a crease in the leather seat portion. I brought the vehicle in to have the leather seat replaced. 2023 and noticed that the passenger side seat had a crease in the leather seat portion. I brought the vehicle in to have the leather seat replaced. When I picked it up, they had replaced the driver's side seat instead of the passenger side seat. So, I now have 2 leather seats that look terrible one that has a crease and the other that is loose. I brought vehicle back a 2nd time with same results. When I brought back the 3rd time, I still looks terrible. The big problem is they cannot get the seat cover tight enough. From the factory my rear seats are great. I spoke to Emily from GM Chevrolet Customer Assistance, and she told me they were sorry for the inconvenience, but there was not much GM can do because the warranty dept is separate from GM itself. So, my recommendation to you is to bring it back to Colonial Chevrolet to fix the problem. Honestly, I brought the vehicle to Mirak Chevrolet since Colonial has not been able to fix the problem in 3 visits. So, I was told at Mirak that they could see the problem that I have but because Colonial has already been paid for the warranty work then I would have to bring it back to Colonial again. I am very unhappy with Colonial Chevrolet for doing nothing to correct the problem. I am absolutely disgusted that I had to drive 40 miles back and forth from my home each time I have to go to Colonial Chevrolet and not to be able to fix the problem in 3 appointments. I am also disgusted with GM because they do not want to stand by their product. I asked them if they could have an auto upholstery company install the new leather seats and they flat out said no bring it back to Colonial Chevrolet. RD More
by bob
Other Employees Tagged: John Woodland , Tom O'Toole
March 19, 2024
The BodyShop did a fantastic job ! Both Trevor and Monica were great! Great follow up during the repairs , car was clean They worked with my insurance company With no surprise's Both Trevor and Monica were great! Great follow up during the repairs , car was clean They worked with my insurance company With no surprise's I am sure Colonial Chevrolet recognizes them as Best in Class. More
by SCARLS250
Other Employees Tagged: Allen Boisvert, Monica Carpenter, Robert Webb , Bob Lyra, Tom O'Toole
February 27, 2024
Bobbie is very detailed and keeps you informed how the repairs are progressing When the car was finished he sent me a copy of the invoice and vehicle was brought up front for easy access repairs are progressing When the car was finished he sent me a copy of the invoice and vehicle was brought up front for easy access More
by SCARLS250
Other Employees Tagged: Allen Boisvert, Michael Stewart, Hank Maxner, Monica Carpenter, Robert Webb , Erik Arsenault, Kyle Crawford, Bob Lyra, Tom O'Toole
February 19, 2024
Amazing service as always! Colonial is great at keeping the customer in the know and addressing all my concerns. Colonial is great at keeping the customer in the know and addressing all my concerns. More
by Marynv21
Other Employees Tagged: John Woodland, Allen Boisvert, Monica Carpenter, Robert Webb , Kyle Crawford, Bob Lyra, Tom O'Toole
February 12, 2024
To be truthful my family has been buying Chevrolets for years for both business and pleasure. I have been a loyal customer to wherever Bob Fahey goes to work for both service and sales if I want to buy som years for both business and pleasure. I have been a loyal customer to wherever Bob Fahey goes to work for both service and sales if I want to buy something I call him first and trust him and his opinion. You couldn't ask for a better employee. I can say this sitting waiting there's no corporate attitude in your establishment you should be proud of that you get treated like family. I will end with this and it may not be important to you but I'm absolutely not easy to get along with or please but I am impressed with your dealership and Glad you hide a service manager that listens to people's problems. Thank you James Lapery More
by jimlapery
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