Bob Hadges | Page 5

A LONG but Great Experience! I purchased a brand new 2016 Toyota RAV 4 from this dealership three years ago, and it was such a pleasant experience that I knew when it was time to I purchased a brand new 2016 Toyota RAV 4 from this dealership three years ago, and it was such a pleasant experience that I knew when it was time to upgrade, this is the place I wanted to go to. I had been receiving emails from Mike Toomey & Brian Walsh over the past few months, and finally decided earlier this month, after viewing the new 2019 RAV 4 XLE Premium, that it was time for my upgrade. Bob H set up an appointment for me on March 5th, and I had specifically mentioned that I had only two hours to work with that day for a test drive. I met with Steve Lavanchy, who I immediately liked for his "old school" honesty and sense of humor. I had already specified what car I wanted to test drive, the XLE Premium, and after a brief conversation, Steve and I went out for a test drive. The drive was smooth and enjoyable, and an added bonus was the leather seats that were power operated on the driver's side. We came back, and talked about the vehicle, the trade in for my 2016 RAV4, and then Steve presented me with some figures to look at in terms of financing. The numbers weren't at first acceptable to me, but Steve made it a point to go back to the business office a few times in order to get me numbers I could work with. I had made an appointment to test drive a Honda HRV at another dealership, but after another brief conversation with Steve, I decided to put down a deposit & fill out an application form for financing. At no time during the two hours did Steve pressure me in any kind of way, he answered all my questions, and I was grateful for that. As there was no red RAV4 at the dealership, the dealership would contact other dealerships to see if they had one which Steve told me might take a few days. A few days later, Steve called to let me know that they were unable to obtain the red RAV4 from any other Toyota dealership so it had to be ordered from the plant which meant a week delay. He called me again the following week to let me know that the car was on a truck and should reach the dealership in a few days. Another few days went by, and when I called Steve, I was told that the car still had not arrived but was expected soon. I was called last Friday, and Steve told me that the car would be in Saturday March 23rd and scheduled me to come in at 12p. I received a call on Saturday and was told again that the truck had not yet arrived...Finally, this Monday, Steve called me with the best news ...the car was ACTUALLY at the dealership and I went down there that afternoon and picked up my car!! I believe that Steve was more frustrated about the delay than I was...but I knew what I wanted and was willing to wait for it & after viewing this beautiful ruby flair RAV4, it was definitely worth the wait and I appreciated Steve's constant updates on the status. I met with Donald in the business office to finalize the deal, and he presented me with refunds on services that were on my 2016 vehicle that could be transferred to my 2019 at a minimal additional cost. He also did not pressure me to purchase additional services that I did not want, and explained everything to me clearly. Yesterday, I had my inspection sticker and remote car/alarm system installed, in less than 90 minutes, and the service manager was very nice in explaining how the alarm/remote worked. I am VERY happy!!! More

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5 Stars hands down! Mr. Kenny Tempro was my sales agent. He was so patient, enthusiastic and showed awesome performance and customer care services. No wonder he is ranked Mr. Kenny Tempro was my sales agent. He was so patient, enthusiastic and showed awesome performance and customer care services. No wonder he is ranked 5 stars for sales excellence. I appreciate and applaud you for the integrity and superior performance throughout the years. I highly recommend Tufankjian Toyota of Braintree for any new or certified used vehicles. I came in just to explore my options. I had heard Tufankjian Toyota was rated 5 stars from some friends and ads on the internet. It’s top notch and the sales team works with you to get the perfect vechicle of your choice. I am very happy and excited on my new RAV 4!!! More

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Best car buying experience Joe made the whole experience a great time. He was very knowledgeable and could answer any questions or concerns I had rapidly. Above all he was patie Joe made the whole experience a great time. He was very knowledgeable and could answer any questions or concerns I had rapidly. Above all he was patient, I was there for 6 hours and he worked hard to get me the right car and a great deal. Even after the sale 2as complete he sat with me and helped me to l figure out the cars console controls and working it with my phone. I will definitely recommend anyone who asks me about a car to contact Joe. More

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Amazing! This car dealership is truely amazing! Andy Chau really knows how to make a customer feel appreciated! Kenny is great at getting the deal done along w This car dealership is truely amazing! Andy Chau really knows how to make a customer feel appreciated! Kenny is great at getting the deal done along with Arthur! Bob Hodges did an amazing job at getting me in with the best deals! More

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Best Experience of any Dealership Best experience from my initial encounter until the end. I communicated with Bob Hadges initially and he gave me an honest and upfront no scam price Best experience from my initial encounter until the end. I communicated with Bob Hadges initially and he gave me an honest and upfront no scam price from the get go. I then came to the dealership and was pleasantly greeted by Joe Lawlor. Joe helped us with the car ( Toyota) of choice and took care of everything with out any pushy sales manager or tactics. There were no hidden fees and no Let me talk to my manager and see if we can screw you over. They were all very honest and upfront and Joe was a pleasure to deal with. I told them what I wanted and they met my needs. From Bob to Joe to Finance no one pushed anything on us and made our deal stress free and very easy. I wouldn’t go anywhere else now. Used to go to Copeland and Boch ..would never enter their greedy doors. More

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Very professional and easy to deal with. Tony was a great sales person and made us feel very comfortable. He made leasing our second RAV an easy transition. He answered all our questions Tony was a great sales person and made us feel very comfortable. He made leasing our second RAV an easy transition. He answered all our questions thoroughly. His personality is wonderful. The sales staff at Toyota of Braintree were all very professional and would highly recommend them. More

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My experience Got the price before visiting the dealership. Truck was ready and waiting when I arrived. Gerry explained all the features making the whole proces Got the price before visiting the dealership. Truck was ready and waiting when I arrived. Gerry explained all the features making the whole process very easy. Pick up was just as easy once the deal was done. Staff very pleasant and helpful, kept in contact before and after the sale. I would recommend Toyota of Braintree. More

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Best Toyota dealer Glad I came to this dealership. Great people excellent service. Everyone we talked was the right one to talk to even when they didn't have the answers Glad I came to this dealership. Great people excellent service. Everyone we talked was the right one to talk to even when they didn't have the answers to our questions. More

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Got the best deal and great service!! We dealt mostly with Tony DePina and he was great. Braintree Toyota is huge, clean and very friendly. So glad I went there!! I’ll be back for sur We dealt mostly with Tony DePina and he was great. Braintree Toyota is huge, clean and very friendly. So glad I went there!! I’ll be back for sure!! More

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My man John John was great. I knew what i wanted and he made sure to get it for me. The process was as smooth as can be. I highly recommend John for all your car John was great. I knew what i wanted and he made sure to get it for me. The process was as smooth as can be. I highly recommend John for all your car needs. More

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