Bob Kennedy | Page 136

Service Great service great staff creat coffee. Quick and timely. Definitely recommend bayside jeep to anyone who needs service. Thank you bayside jeep for Great service great staff creat coffee. Quick and timely. Definitely recommend bayside jeep to anyone who needs service. Thank you bayside jeep for taking care of me More

by JOSESAEZ718 Verified Customer Verified Customer

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DISAPOINTED ON FRIDAY, JULY 22, 2016 MY AIR CONDITIONER FAILED, I CALLED BAYSIDE CHRYSLER JEEP DODGE SERVICE DEPARTMENT, AND WAS GIVEN APPOINTMENT FOR FRIDAY, JUL ON FRIDAY, JULY 22, 2016 MY AIR CONDITIONER FAILED, I CALLED BAYSIDE CHRYSLER JEEP DODGE SERVICE DEPARTMENT, AND WAS GIVEN APPOINTMENT FOR FRIDAY, JULY 29, 2016 @ 10:00AM, I ARRIVED @ 6:00AM, AND WAS SECOND IN LINE. AT 7:15AM MY CAR WAS OFFICIALLY ACCEPTED AND SUBMITTED TO THE SERVICE BAY. AT 10:45AM I WAS TOLD BY THE SERVICE REPRESENTATIVE FROM COUNTER THAT MY CAR COULD NOT BE REPAIRED BECAUSE THE PART NEEDED (COMPRESSOR) WAS NOT IN STOCK AND WOULD HAVE TO BE BACK-ORDERED, AND THAT I WOULD BE NOTIFIED WHEN TO RETURN FOR SERVICE. ON FRIDAY, AUGUST 12, 2016, I FELT COMPELLED TO CALL PARTS DEPARTMENT TO ENQUIRE ABOUT STATUS OF PART ORDERED, AND WAS TOLD “WE SHOULD RECEIVE IT BY MONDAY, AUGUST 15, 2016. I THEN IMMEDIATELY CALLED SERVICE DEPARTMENT AND MADE APPOINTMENT FOR FRIDAY, AUGUST 19, 2016 @ 10:00AM, THINKING/HOPING THAT BY THEN THE PART WOULD HAVE ARRIVED. I ARRIVED @ 7:00AM, AND MY CAR WAS OFFICIALLY ACCEPTED AND SUBMITTED TO THE SERVICE BAY. AT 7:45AM I WAS AGAIN TOLD BY THE SERVICE REPRESENTATIVE FROM COUNTER THAT MY CAR COULD NOT BE REPAIRED BECAUSE THE PART NEEDED (COMPRESSOR) WAS NOT IN STOCK AND WAS STILL ON BACK-ORDER, AND THAT I WOULD BE NOTIFIED WHEN TO RETURN FOR SERVICE. WHAT I DO NOT UNDERSTAND IS THAT HOW COULD YOUR SERVICE/PARTS DEPARTMENT NOT HAVE EXTRA COMPRESSORS IN STOCK IN THE MIDDLE OF SUMMER. ALSO, HOW COULD A DEALER NOT OFFER A LOANER VEHICLE TO PATRONS WHILE THE VEHICLE IS IN FOR REPAIR. I WAS ONLY OFFERED A RIDE TO THE CLOSEST RENTAL CAR AGENCY, AND EXPECTED TO PAY FULL PRICE FOR THE PRIVILEGE. I WAS ALSO SURPRISED THAT I WAS NOT REFERRED TO SALES DEPARTMENT FOR POSSIBLE/ATTRACTIVE TRADE-IN OFFER. More

by ASTRAL675 Verified Customer Verified Customer

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Update by dealership My 2014 Jeep Grand Cherokee Limited had 25,784 miles, Bayside Mr. Bob Kennedy called vehicle owner and will rectify the concern vehicle owner had with My 2014 Jeep Grand Cherokee Limited had 25,784 miles, Bayside Mr. Bob Kennedy called vehicle owner and will rectify the concern vehicle owner had with service. Bob was very helpful and professional and it was a pleasure in speaking with him. More

by JEEPGCL Verified Customer Verified Customer

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Fair and just They did the right thing. By no means are they perfect but Bob Kennedy is the guy to see. He took great care of me. They did the right thing. By no means are they perfect but Bob Kennedy is the guy to see. He took great care of me. More

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Good service at Bayside Jeep Dodge Chrysler. From the service writer, to the tech fixing my vehicle. Thank you all, for your professionalism at your assigned jobs at Bayside Jeep Dodge Chrysler. From the service writer, to the tech fixing my vehicle. Thank you all, for your professionalism at your assigned jobs More

by NI0106CK Verified Customer Verified Customer

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CUSTOMER SERVICE starting when I give my car over to Bayside and check in at the desk and explain my problem the entire staff treats me like a person. and I espically starting when I give my car over to Bayside and check in at the desk and explain my problem the entire staff treats me like a person. and I espically like the coffee. More

by ltcolpj Verified Customer Verified Customer

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Terrible. Gives mechanics a bad name. My car was having a rear axel noise and I brought it in to Chrysler. It took them 3 days to take my car into the shop and diagnose it. They diagnosed My car was having a rear axel noise and I brought it in to Chrysler. It took them 3 days to take my car into the shop and diagnose it. They diagnosed the wrong part. They said that they guarantee that changing the shock absorber will stop the noise but it was still there. They tried to keep my car for many days which didn't allow me to work. I bought my own parts and fixed it at a different mechanic and the noise was gone. How are these mechanic well trained when they can't even fix my car. My passenger door was also scratched. I told the front desk worker, Sheng, about the scratches and he didn't apologize or anything. He told me to send the car in to fix the scratch but how long will they keep my car again? More

by ChaiTan Verified Customer Verified Customer

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Nightmare on Northern Blvd No matter how hard I try to get away from this horrific place, something improperly done keeps coming up with these guys. First I wait 11 days to have No matter how hard I try to get away from this horrific place, something improperly done keeps coming up with these guys. First I wait 11 days to have my car diagnosed. Instead of contacting me to inform me what there findings were and quote me a price to fix it, as is policy, they take it upon themselves to fix it. I was so desperate to get my car back, I paid, what I believe was an unfair price, to just to end this nightmare. The problem was that the horn wasn't working and the dealer blamed the after market alarm. I brought along my alarm installer, who swears he did it correctly to talk shop with the mechanic and explain how he installed it correctly. Supervisor said no to that request. After being supposedly fixed, I test the horn and find it doesn't honk when the car is turned off. Service supervisor told me that is how it works. Silly me, I take his word for it. It didn't sound right to me, so I did some research and actually went to check out other 2014 Dodge Grand Caravans and lo and behold, the horn honks when parked and turned off. I went to the dealership and spoke to Bob. He said he thought that's the way the horn was supposed to work. He obviously makes stuff up as he goes along. He then said he fixed it halfway and that was good enough. His last statement floored me. He said it was the alarm installers fault and that I should take it to him to fix. I paid for this repair to be done correctly and completely, regardless of how the horn was damaged. This has been a complete nightmare and injustice and I will not stop until I receive a complete refund for work not completed yet paid for. I found other customers who were very dissatisfied, just stand in front of the service door and ask the customers coming in and going out. Sometime during our discussion, Bob offered to return the money I spent on the repair. He told me to come several days later, but Bob's word is worthless to me, based on my experiences with him. I'm hoping someone in authority and competent will read this and help me resolve this injustice. More

by ileanaperalta Verified Customer Verified Customer

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First New Car I have feel in love with Bayside. They have done for me what Easthill, Rockaway and Westbury Jeep dealers couldn't do for me. My first experience buyi I have feel in love with Bayside. They have done for me what Easthill, Rockaway and Westbury Jeep dealers couldn't do for me. My first experience buying a car they treated me like a person nobody looked down at me like the other dealerships has done. They have worked with me until the very end and they were not satisfied until I was satisfied. They stood true to they word when they offered me deals and they threw in some extra stuff. They had the vehicle I wanted right on the lot when the other dealers didn't have it. I drove away with my ne jeep having only 3 miles on it. I love it and my coworkers love it just as well. For this to be my first American car I am having a lot of fun with it and glad I have made the final choice of buying it and buying it from Bayside. I would recommend anyone that I know if they are looking for a jeep to go to Bayside first so they won't get disappointed like I did from the other Jeep Dealers. More

by FUBUFATTYGIRL Verified Customer Verified Customer

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I will never buy or service my vechicle here again Service person tried to tell me my air filter needed to be changed cost $200. I called my mechanic he told me to bring it in cost $29. After I left Service person tried to tell me my air filter needed to be changed cost $200. I called my mechanic he told me to bring it in cost $29. After I left the dealer I went straight to the mechanic he took out the air filter showed it to me and it was fine. I also asked the service person to check for leaks he charged me $200 and the said another $800 to fix. I called jeep they told me what to buy for $49 and it works fine. I own an wrangler and a Cherokee I will not do business with people I cannot trust. You lost my business and any referral business. More

by ANNEMARIE_MARTINO Verified Customer Verified Customer

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