Bob Lackland

Love my 2025 Kia Soul. I like the trade in for my vehicle. Good, once they got my financing fixed. I like the trade in for my vehicle. Good, once they got my financing fixed. More

by hawkinslee Verified Customer Verified Customer

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Does a great job on presentation and going over all the products. True professional. Service contracts are great deals! products. True professional. Service contracts are great deals! More

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Everyone was friendly and professional. They worked as a team & got me the best deals They worked as a team & got me the best deals More

by Kynyada Verified Customer Verified Customer

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Travis was extremely helpful and very knowledgeable with getting us what we wanted and needed. getting us what we wanted and needed. More

by zendalee23 Verified Customer Verified Customer

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The sales rep was very prompt at returning my online inquiry. He actually came in on his day off to help me with my vehicle purchase. I appreciated his patience, flexibility and honest feedback. I was a inquiry. He actually came in on his day off to help me with my vehicle purchase. I appreciated his patience, flexibility and honest feedback. I was also impressed with Bob the sales manager. His willingness to get to know and answer any questions was very helpful. More

by pawsafety57 Verified Customer Verified Customer

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I truly appreciate the service at Oakes Kia. Lacy and Management were Extremely Supportive and Patient. Lacy and Management were Extremely Supportive and Patient. More

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Great people to work with! Will continue to buy from them. Everyone was really helpful and did what they could to get the deal done and have everyone happy. Highly recommend An Will continue to buy from them. Everyone was really helpful and did what they could to get the deal done and have everyone happy. Highly recommend Angel! More

by mccaulleym00 Verified Customer Verified Customer

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In need of a very good used car, Tim Hodde was able to find me one that fit perfectly for what we needed the same day I contacted him. We had to communicate via text because of my work and got the car the find me one that fit perfectly for what we needed the same day I contacted him. We had to communicate via text because of my work and got the car the next morning. Great job ! More

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We stumbled upon Oakes Kia a few years ago and have since bought 3 new cars from them. The sales and service are excellent! Highly recommend to anyone!!! bought 3 new cars from them. The sales and service are excellent! Highly recommend to anyone!!! More

by LINDA.THORNBURGH Verified Customer Verified Customer

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This was a pretty simple transaction that became difficult. We negotiated the deal over the phone as we live in Fort Myers, Florida and would be in Kansas City for 2.5 weeks. Deal was okay and onc difficult. We negotiated the deal over the phone as we live in Fort Myers, Florida and would be in Kansas City for 2.5 weeks. Deal was okay and once made, all we really needed to do was show up and test drive the vehicle and let the dealership access our trade in. Darren and Bob were amiable and responsive to my questions during the negotiation stage. When we showed up to test drive and sign paperwork it took three hours. I understand that Oakes is a high volume dealership, but they knew when we were coming in and the deal was essentially done. Had to wait majority of the time for the paperwork to be done in finance and getting a sales pitch for car insurance by a nice gentleman that ended up not being able to sell us insurance because we lived in Florida. Once in finance, I made it clear that we were not interested in add-ons and Ramzi said we would decline the add-ons but went into a lengthy sales pitch on the extended warranty. Ramzi was amiable as well, but seemed agitated that we didn't give into his sales pitch. Quite honestly, it really doesn't make a new car purchaser feel very comfortable with a $45,000 purchase when the dealership personnel is telling you that the 10 year/100,000 mile warranty on the drive train won't include sensors and that there are around 200 sensors on the vehicle we were purchasing. One of the reasons we have bought 3 Hyundais and 3 Kias since 2007 is your class leading warranty. Additionally, we were initially offered 8% interest which we had to negotiate down to 6.75%. We asked for 60 months on the loan, but were given 72 months. I would like to inquire about the blank forms we were asked to sign during the process especially those signing over our rebates to the dealership. Is this normal?? Once done with finance we had to wait two days for the deal to fund to pickup the car since we were out of state which was fine. We setup a date and time with Darren to pickup the vehicle. When we showed up we had to wait another 2 hours because the car was not ready as it needed to be cleaned and gas topped off. At this point, we received one of the two key fobs and was told by Darren that the other key fob would need to be mailed to the DMV in Florida. I resisted, Darren checked on the key fob and said we could pick it up the key fob at the dealership in a couple days. We let Darren know we would be coming in at 10 am on the day we could pickup the 2nd key fob. Upon getting to the dealership Darren led us back to the accounting department and after a good deal of searching for our paperwork we were told that the key fob had been sent to our home address in Florida by UPS and would need to be signed for by someone. Obviously this would not work and we were told by Mary in accounting that she could change the address to show up at the office where we live which ended up not getting done and luckily our neighbor signed for the key fob which we received upon returning home. Upon returning home we went to title the vehicle and ended up with another 1.5 hour wait because of the way our leinholder was listed on the title work. The finance company was listed as Kia Finance America, College Station, TX which the DMV did not have in there system. I called the dealership and left multiple messages, texted Darren and let him know i needed someone to call me to help with the title work. I ended up calling Kia Finance and they indicated that it should be listed as Hyundai Finance America dba Kia Finance America which the DMV found in their system. I ended up receiving a phone call the next afternoon from Darren and someone in accounting. Overall, what should be a seamless transaction turned into a three ring circus. I have had much better dealings with Galeana Kia in Fort Meyers and Northtowne Hyundai in Kansas City. Oakes was very responsive during the negotiation stage but once the deal was in hand customer service went out the window. More

by dean.beasley Verified Customer Verified Customer

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