Bob Mancini | Page 41

lack of drama, Bob was very helpful and I plan to send my friends to him. At the end he even set up my blue tooth for me after I told him I had no idea how that wou Bob was very helpful and I plan to send my friends to him. At the end he even set up my blue tooth for me after I told him I had no idea how that would work. Very considerate and I appreciated that he never pressured me. Victor explained everything very clearly and was very helpful and pleasant. More

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Amazing Service!! About 2 years ago, I had visited White Plains Honda thinking of replacing my 1999 Toyota, at the time, I wasn't completely sure if I was ready to purc About 2 years ago, I had visited White Plains Honda thinking of replacing my 1999 Toyota, at the time, I wasn't completely sure if I was ready to purchase a new or a used car. Go forward two years to 2015 -- after many months of research on buying a car (If you haven't started, THERE IS A LOT OUT THERE in the internet, you will feel overwhelmed, but happy you're a more informed consumer). After visiting about 3 showrooms in the NY and NJ area, I was not happy either with the service or the price. My spouse and I realized this time we could visit White Plains Honda, and we are so happy we did! Within less than a week, I was able to trade in my old car for a 2012 Honda Accord. We could not be more happy with our car, or with the price. Everyone is friendly, courteous, willing to help. I'll admit I was a little impatient, I wanted to get the car on a Saturday after visiting the showroom on a Thursday, I almost pulled out! My sales associate, Bob, remained in constant communication with me about the status of the car, what they needed from me, etc. The White Plains Honda team definitely stepped it up, worked together, and now I have my new "whip" (a very nice car). I love my car, and if I ever need to finance or purchase a new or used car, White Plains Honda will definitely be my go-to place!!! Convenient location, a lot of space, and places to eat or walk around while you're waiting :-) More

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Bob Mancini is great Bob Mancini is customer service driven. He answered all my questions and was not pushy at all to purchase a car. He is very patient and helpful and Bob Mancini is customer service driven. He answered all my questions and was not pushy at all to purchase a car. He is very patient and helpful and I purchased car based on his quality of service as well as the quality of the car. I will recommend him to all of my friends and family. Plus I was able to get a good amount for my trade as opposed to other dealerships that did not. Great job Bob and White Plains Honda. More

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awesome service Alberto Mejia and Bob Mancini really took care of me! The minute I walked in Bob greeted me and assisted with all my questions and concerns. Alberto f Alberto Mejia and Bob Mancini really took care of me! The minute I walked in Bob greeted me and assisted with all my questions and concerns. Alberto finalized the deal and put me in a great car! The customer service here is outstanding! Both representatives are excellent in what they do and would reccomend them to anyone interested in purchasing a new car ! More

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I was sold a lemon I purchased a 2006 Honda Accord. After having the car for 9 months, I have had to replace the timing belt & water pump & now the transmission just wen I purchased a 2006 Honda Accord. After having the car for 9 months, I have had to replace the timing belt & water pump & now the transmission just went on the car. I was told by White Plains Honda Repair it would cost me $4800 to repair. I've called my sales rep & sales managers. All I hear is that they are looking into it & no calls back. I'm a lifetime Honda owner & very upset with the treatment received Diana from CT More

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My awesome experience I'm only 18 and this was my first time buying a car from a dealership, which I thought would be a pain, but surprisingly, Bob & Gustavo made this way I'm only 18 and this was my first time buying a car from a dealership, which I thought would be a pain, but surprisingly, Bob & Gustavo made this way easier than I thought it'd be and an overall great experience! I would easily recommend them to anyone. I love my new car. Thank you White Plains Honda!!! More

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Rude and unprofessional I don't usually leave reviews but after being treated in a rude manner by Bob Mancini, I am writing this so that no one will ever have the same experi I don't usually leave reviews but after being treated in a rude manner by Bob Mancini, I am writing this so that no one will ever have the same experience at White Plains Honda with this salesperson. You've been warned. My mother and I were looking to purchase a used Honda CRV 2011 and when we visited this dealership we were directed to Bob. We wanted an all-cash deal but after looking at some CRVs there, we ended up liking a 2010 CRV EX/L that had a low mileage. With taxes + other fees it ended up being above our budget. Bob suggested that we consider making a big down payment and financing a part of it, and since my mom had no credit (she is new to the country) it would help her establish credit. We were introduced to the finance guy who presented us with some financing options. My mother and I are new drivers so we needed to find the best insurance quote (they were high in general which we expected) and we had already gotten one that we could afford from Liberty Mutual. Since it was late Saturday afternoon we needed to wait until Monday for the person at Liberty Mutual to be available and finalize the insurance and hence finalize all the paperwork needed to purchase the car. Bob said that we needed to make a deposit in the meantime, and the deposit is refundable in case the deal falls through for any reason (financing etc. included). We made a deposit. Ultimately we ended up choosing another CRV, 2011, uncertified, with a higher mileage, that we liked in another Honda dealership and that was within our all-cash budget. Bob called me just as we were about to make the deal and I told him about it. He warned me that he thought the deal was fishy since it was an uncertified 2011 and we had to purchase an additional 3 year bumper to bumper warranty. He said that he didn't care where we bought the car, just that he was concerned that we were making the right choice. He also said that the deposit was ours, no question about that. I thanked him and told him I would consider what he said and consulted my husband and mom about it. We still decided to go forward with the car. I called him and told him that we decided to go ahead and asked how we could get the deposit back. He said that the credit card we used for the deposit needed to be on the dealership premises, and we agreed to meet that same day for me to get my refund. When I went back to the dealership, he gave me a "request check" form with the refund details filled up. And then he called one of the other sales people, Ivan Rados. He introduced me to Ivan then proceeded to tell Ivan about my deal - how I chose an unwarrantied car, had to buy additional warranty, etc. It seemed like he was trying to embarrass me in front of Ivan by telling him I made a bad deal. Ivan and I were seated and as he was about to leave Ivan asked him what else he needed to do with me. He shrugged and said, "Nothing" and then stepped out. Even Ivan was confused by his behavior. I said to Ivan, "well, thanks for that!" and proceeded to leave. To Ivan's credit he seemed apologetic and embarrassed for his colleague's behavior. This whole incident, while only mildly annoying to me since I ended up getting a car that my mom and I are happy with, left a bad taste in my mouth. First of all, I was told by the other dealership I bought my car from that I did not need to drive back to the White Plains dealership to get my refund back. But since Bob said I needed to go back personally I did. It turns out that he just wanted to embarrass me. I had thought that Bob had my family's interest at heart when he warned me against the deal. But it seemed like once he didn't get the deal he became unprofessional and downright rude. Sales people should know that customers want to get the best deal - I'm sure they have lost customers to better deals - and that even if they didn't make the deal, should treat customers with respect. Some deals are not made and of course it's considered a waste of their time as sales people but that's part of the job. I hope the manager of this dealership will teach their sales people to be more courteous to customers who end up not purchasing a vehicle. Sorry to say but not all Honda dealerships and sales people are the same. Choose a better one. More

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I've come to the U.S. for joining inter-company program. I was looking for Honda pre-owned car and I've visited dozens of shops near my place. In searching web-site, I found out that White Plains H program. I was looking for Honda pre-owned car and I've visited dozens of shops near my place. In searching web-site, I found out that White Plains Honda was having a cool set of used-cars. Though far from where I am living, I drove 2 1/2 hours to get there and saw the cars in person (test drive, too). I'd like to thank to Mr. Bob Mancini showing me his patient and giving me a reduction on the asking price gladly. It drives great without any trouble and I am now experiencing pleasant car-life with my family. I highly recommend this place to buy Honda cars. More

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I was searching for a 2011 Honda Pilot Touring and visited 4 Honda dealerships in the area before coming to White Plains Honda. At each of the other 4 dealers, I encountered the kinds of business pra visited 4 Honda dealerships in the area before coming to White Plains Honda. At each of the other 4 dealers, I encountered the kinds of business practices and games that make people really dislike buying a car. When I saw online that White Plains Honda had a vehicle like I was looking for, I contacted them and first spoke with Juan, the used car manager, then with Bob Mancini, my salesperson. They were both honest and upfront, very easy to deal with and in general made the process as painless as possible. Discussions over pricing were easy and honest. They had no problem with the fact that I had pre-arranged my own financing and never tried to force me to use their own internal financing as another dealer had done. Very simply, there were no games. Even when my own financing source (credit union) proved to be extremely difficult to deal with, they were very patient and continued to go out of their way to keep the deal together. Weeks after my purchase, I had a question about my tag/registration and Bob was very quick to return my call and answer my questions. When the dealership received my tags (from Florida), Bob contacted me to let me know he would be overnighting them to me. I would definitely purchase another vehicle from White Plains Honda in the future. More

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I purchased a "certified" honda civic lx from this dealership that turned out to be a bad investment. I purchased it with two conditions; that a shake in the stearing wheel was fixed and the clu this dealership that turned out to be a bad investment. I purchased it with two conditions; that a shake in the stearing wheel was fixed and the clutch be adjusted because it was sloppy. When I test drove the car it was not certified yet and received a call the following day that it had gone through the certification process. I drove it the second time and nothing had been fixed and it didnt feel like much was done to certify the car. Needless to say, after 4 trips back and forth to the dealership trying to get the problem fixed (they kept rebalancing the tires and said it was fine) I brought it into a different dealership to assess. The second dealership knew right away that it was a bent axel and was perplexed that a dealership would sell it to me like that. I had to pay $800 out of pocket and was never reimbursed. It was very difficult to reach the sales manager at White Plains and I seemed to be a hassle everytime I came in to try to fix the car I bought from them. More

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