Bob Neet | Page 4

Clean, quiet, kind, nice, warm, polite, reachable, on point, timely, quick, funny, organized, extra, fast point, timely, quick, funny, organized, extra, fast More

by Tara Verified Customer Verified Customer

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we had a very nice experience in our purchase of our 2023 equinox even with all the problems of supply and demand today, Bob Neat kept me well informed of the progress in shipment of the vehicle Tim Rigney w equinox even with all the problems of supply and demand today, Bob Neat kept me well informed of the progress in shipment of the vehicle Tim Rigney was excellent with finalizing our deal every step went so smooth and easy Thank You everyone for a great car buying experience. More

by RSEBEAR1046 Verified Customer Verified Customer

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Bob Neet and the whole staff was great to work with. Would definitely buy another vehicle from them Would definitely buy another vehicle from them More

by jnap45 Verified Customer Verified Customer

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Went in with a vehicle in mind (Equinox) to purchase and sat down with Bob Neet to figure out the particulars. I appreciated Bob's no-nonsense approach; he was a facilitator as much as a salesman and didn't sat down with Bob Neet to figure out the particulars. I appreciated Bob's no-nonsense approach; he was a facilitator as much as a salesman and didn't try to bend over backwards to sell me anything I wasn't interested in. That said, he was helpful in bringing up some aspects of the process I had not considered. Overall, Bob was very helpful and professional, and as a result my experience was pleasant and straightforward. More

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They were extremely helpful on finding the vehicle i was looking for amazing customer service they really did a great job i felt great after my purchase i highly recommend this dealership looking for amazing customer service they really did a great job i felt great after my purchase i highly recommend this dealership More

by ericmolina607 Verified Customer Verified Customer

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Bob was amazing. Keep in contact with me my car came in a week before expected. My experience was great. Keep in contact with me my car came in a week before expected. My experience was great. More

by teneille.birch Verified Customer Verified Customer

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This was my 4th time dealing with DeNooyer (Bob Neet. ) The process has changed and there was no one on one like there use to be. I kind of feel I was rushed into making a couple of decisions, but my f ) The process has changed and there was no one on one like there use to be. I kind of feel I was rushed into making a couple of decisions, but my fault for not speaking up. I am happy that insurance business is now back with DeNooyer.. Don't remember name of Insurance person I met with, but she was very efficient and pleasant, More

by Doris Flagler Verified Customer Verified Customer

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DeNooyer dealership is very friendly and attentive. My husband and I had a great experience My husband and I had a great experience More

by lindajpriest40 Verified Customer Verified Customer

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Great experience, clean facility and excellent customer service. Love the new Trailblazer will be back! service. Love the new Trailblazer will be back! More

by rncheckmate454 Verified Customer Verified Customer

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I bought my truck there 1/23/15. I paid for the extended warranty. The finance department said the warranty was for 9 years. I did not notice at the time that the paperwork did not s I paid for the extended warranty. The finance department said the warranty was for 9 years. I did not notice at the time that the paperwork did not specify the length of time the warranty would be. On 12/15/21 The truck was in DeNooyer for brake repair. They replaced the front calipers, pads, and front tires. When leaving the dealership, I noticed there was still a vibration in the steering wheel at 40MPH. I called the service department the next day and was told they had successfully spin balanced the new tires and I would have to purchase new rims in order to correct the vibration issue. I did not follow up on this at that time. Four months later, on 5/24/22 I brought the truck back to the dealership and asked them to check the brakes and see if they could fix the vibration. After inspection, the service department said I needed to replace the hub, wheel bearings, and senser. I was told that my extended warranty had expired on 1/23/22 so the hub would not be covered. I believe if the service department should have found the problem on 12/15/21. If they had, it would have been covered under the warranty. Also, I am disappointed that I paid $2,371.00 for a warranty that I was told would last 9 years, and only lasted 7. I would like to say that Bob Neet, the salesman that sold me the truck was professional, friendly, and has been nothing but helpful. Even 7 years later he is still willing to go out of his way for me. DeNooyer is lucky to have an employee like him. DJ in the service department was also very friendly and did what he could to help. I have no problem with either of these men. I have decided that this will be the last time I bring my truck there for service. The dealership should have covered the cost of the hub and should have found the problem 4 months ago. If I decide to ever buy another vehicle at DeNooyer, I will definitely not pay for the extended warranty, and will have it serviced elsewhere. More

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