Bob Paulson | Page 7

Excellent Experience When we arrived we were greeted by Sean Pieper and we made it crystal clear we were browsing and did not want any pressure. We actually just stopped When we arrived we were greeted by Sean Pieper and we made it crystal clear we were browsing and did not want any pressure. We actually just stopped by to see the new dealership and see what Hyundai had to offer. We did not have any intention of buying a car since we had a 2009 Nissan Murano with only 31,000 miles. Sean met and exceeded our every expectation. He was professional and very knowledgeable about Hyundai. Hours later, after a test drive and learning more about the SUV options available we complimented Sean for honoring our request for "no pressure". He reminded us of our initial statement that was "we are browsing and do not any any pressure". Obviously Sean is a good listener and he told us that the dealership prides itself in advising customers vs. using the hard-sell approach which we find is so typical in most dealerships. The rest of the team that we met and worked with were very friendly and helpful. In fact when we decided to actually purchase a car and decided on the particular car, package and color, they brought out one that just arrived and was still in its protective wrap. Within a couple of hours the car was good to go and we drove off the lot. Not having a car in the past with this level of technology, we have already arranged a mini-tutorial with Sean. We live in Terravita, a gated community in North Scottsdale and have learned that other residents (Bush, McClintock, Engman to name a few) have also purchased a Hyundai. We can assure you that we will share our experience with others in Terravita and tell them "Hyundai is the way to go" and "Sean is our man". Thank you for a great experience. SId and Maureen Johnson More

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Nearly painless car buying experience I say nearly because ALL car buying experiences require time, efforts, and energy. This dealership, however, does their best to meet your needs. I ent I say nearly because ALL car buying experiences require time, efforts, and energy. This dealership, however, does their best to meet your needs. I entertained both CostCo and USAA programs to assist with financing and the process, finally going with USAA and in combination with the dealership, it was a great experience. Folks I ended up working with were familiar with the USAA program, provided the information requested, and helped me with the process. As for the vehicle, I won't go into that here - but I'm in love with it. I'm a car-hopper, purchasing vehicles at least every 2 years and usually opting for the latest and greatest. Imagine my surprise when I ended up in a Hyundai for the 1st time - and now I'm on number 3. My advice to anyone considering a purchase, do your research, know what you can afford, know what a fair trade-in value will be, know what you are willing to pay - go to THIS DEALERSHIP, ask for Rafael Felix, and lay it out. He'll do the rest and will work to accommodate your needs. It's a win-win. More

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Excellent Customer Service Excellent friendly service from the get-go! Rafael was very knowledgeable about the vehicle, made the experience fun and is a very kind man. The enti Excellent friendly service from the get-go! Rafael was very knowledgeable about the vehicle, made the experience fun and is a very kind man. The entire sales/mgmt. team went out of their way to insure that they did everything they could to help us lease our new car. When we were met with a stumbling block during our qualification process, the entire Earnhardt team was empathetic to our situation, they brainstormed together and found a way for the deal to be completed very quickly! All in all, we "drove" away feeling happy with our new purchase and feeling like we were taken care of by this Team! We will happily be referring our friends and family to this dealership. More

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I had such an amazing experience. Everyone was so helpful and really helped me figured out what I wanted with zero pressure. I highly recommend everyone I worked with at this dealership. helpful and really helped me figured out what I wanted with zero pressure. I highly recommend everyone I worked with at this dealership. More

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Rafael was a pleasure to work with. He was Rafael was a pleasure to work with. He was knowledgeable, informative,friendly and very patient. I would definitely recommend North Scottsdale Hyun Rafael was a pleasure to work with. He was knowledgeable, informative,friendly and very patient. I would definitely recommend North Scottsdale Hyundai Dealership and also Rafael to anyone who is interested in a Hyundai. The service was overall an excellent experience. More

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My first contact with Earnhardt Hyundai was with James Orosco. He was extremely helpful and made my visit and the buying of my used Highlander actually an enjoyable experience. Bob Paulsen was there to Orosco. He was extremely helpful and made my visit and the buying of my used Highlander actually an enjoyable experience. Bob Paulsen was there to lend a hand when needed and the two of them enabled me to buy my Highlander at a price that was very acceptable to me. I would recommend James Orosco to anyone interested in purchasing a vehicle at Earnhardt Hyundai. He was a very upright, honest guy and easy to work with. Fred C More

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We had inquired about the car via email and had been lied to about its condition. They lied about extras that had been done to the car, after much back and forth and unanswered calls finally had my money fo to about its condition. They lied about extras that had been done to the car, after much back and forth and unanswered calls finally had my money for those refunded. The sales person Tristan lives up to his last name of Crook. They knocked us down on the trade in for reasons that were not valid. Unfortunately this particular car is not very easy to find especially with the millage on it so we purchased it despite our misgivings with the dealership. More

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The entire process was outstanding. Andrew and I were working together via email. I spelled out exactly what I was looking you. When I made it out to the dealership and Andrew put pen to paper, he gave m working together via email. I spelled out exactly what I was looking you. When I made it out to the dealership and Andrew put pen to paper, he gave me just that. None of the usually non-sense I've experienced with previous dealers. Bob Paulson moved mountains to track down the exact car I wanted and get it to the dealership the next day. Washed, filled with gas and Andrew set up my bluetooth and walked me through all the features of my new car. The finance experience couldn't of been simpler. Ian was quite respectful of my time and had me in and out in no time. More

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After a terrible experience with another local Hyundai dealership we visited Earnhart Hyundai on Hayden where we had very satisfactory experience in purchasing a new Hundai Ltd. Andy Dendle our salesman w dealership we visited Earnhart Hyundai on Hayden where we had very satisfactory experience in purchasing a new Hundai Ltd. Andy Dendle our salesman was very professional and knowledgeable and made the purchase very easy. Withe help of Bob, sales mgr we were able to get a fair price on our trade in and get the exact car we were looking for. Andy took his time we never felt rushed in explaining all of the details as to incentives,paperwork and overview of the vehicle. Would definitely recommend you start our search at this dealership. More

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Excellent service, willing to work with me on price, low pressure negotiations, excellent selection of vehicles, clear understanding of the buying process, and a great overview of the features of the car at pressure negotiations, excellent selection of vehicles, clear understanding of the buying process, and a great overview of the features of the car at time of purchase. More

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