Bob Rothberg | Page 355

I was in the market to replace my current pickup with something newer. Being a local resident, I was familiar with the location of this dealer and their website. On Monday February 4, 2013 I was killing something newer. Being a local resident, I was familiar with the location of this dealer and their website. On Monday February 4, 2013 I was killing time and browsing their inventory on their website when I came across a 2004 Ford F-150 4x4. The vehicle appeared to be in excellent condition at a great price so I drove to the dealer for a closer look. The vehicle was in the detail shop when I arrived, because it was a new arrival. Mike walked me into the detail shop so I could check out the truck up close. He was very friendly and answered any questions I had while I was inspecting the vehicle. I walked into the sales office and met with Bob and Chad who greeted me with a smile and handshake. I told them how I was interested in the vehicle and asked if they would mind if my mechanic (who happened to be located just down the street) could take a look at it before we sat down to talk. Bob had no objection in my request and they even dropped the vehicle off and picked it up from my mechanic themselves! My mechanic had nothing bad to say about the truck and even told me the price was a great deal. The next day i returned to Auto Direct and spoke with Bob and Chad again. As always they were very friendly when I walked in the door. Another customer was also inside the sales office purchasing her second vehicle from Auto Direct and spoke very highly of the customer service and condition of the vehicles which was reassuring. Chad told me they had 7 people inquire about the same vehicle since I had seen them last. I told Bob I would like to purchase the vehicle and would come back the next day to finalize things. I asked Bob if I should leave a deposit so no one could buy the vehicle from under me and he said not to worry he would not let someone purchase it before I did. Now that is customer service!! Wednesday morning I picked up the truck and signed the papers and the shop staff had fixed some minor things before I came in that day. Chad got me great financing, and was always ready to answer any question or explain things in detail before the papers were signed. I'm extremely happy with my purchase and the way I was treated at Auto Direct. These guys know how to treat their customers! I would recommend them to anyone! More

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I am from Michigan; 5 hrs north of Detroit. I was so skeptical doing this. I found a car to buy; it just happened to be in New Jersey. So I was faced with either driving another car all the way out the skeptical doing this. I found a car to buy; it just happened to be in New Jersey. So I was faced with either driving another car all the way out there or fly there and drive back. Both option were a very high risk. I talked to Bob for 2 weeks. But still couldn't comit to doing this so far apart. I looked at cars closer to me, but always found myself coming back to the car in New Jersey. I started to have a more of seroius talk with Bob about the car. Come to find out, Bob was just as nervous as I was. He didn't want me disappointed. Didn't want the car to be something it wasn't for me. He offered to take further pictures and videos showing any part of the car I wanted to see. He then offered another source to come look at the car. A third party source ... Well in 2013, you just don't meet companies like AUTO DIRECT CARS that are honest business men. We ended up flying out there and AUTO DIRECT CARS did something that showed me they didn't have anything to hide. They met me at the air port. Picked me up in the car I was buying. The car was better then the pictures showed. We met with Chad. A professional business man! He was willing to spend the whole day with me. However, the whole process took 53 min and I was driving back to Michigan - very very happy! I bought the car for my wife, so this was a big win for me. I feel it was made to be so easy because Bob and Chad were shooting so straight with me. I never had one surprize. They had prepared me for everything I needed! They gave me answer to questions that I didn't even think to ask. Even though I am from Michigan and I am in automotive I should be able to find what I am looking for from here. But I know I will never deal with people like Bob and Chad. My next purchase will be from them. More

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What a breath of fresh air is Autodirect. Bob and Chad are the greatest guys and helped me out quickly with my transportation issue. I drove 8 cars on a late cold Saturday afternoon and finally fell in lo are the greatest guys and helped me out quickly with my transportation issue. I drove 8 cars on a late cold Saturday afternoon and finally fell in love with the one I wanted to buy. Their trade in value was very good for my vehicle, and I was processed in a half hour once I decided on the car that I wanted. I didn't have to compromise and was able to go for a little more car than I anticipated. I am completely satisfied with these guys. I think if Bob and Chad didn't take good care of me, Dad might give them "what for". It's like buying from a good trusted friend. Their prices are a little under book value as well. I don't remember the lot guy's name, but he ran around with me to make sure I had keys to every car I wanted to look at. Bob even went out while Chad was handling my paperwork and waxed my car and made sure that it was spruced up for me to drive away. He even offered a detail job every year that I own the vehicle. Their selection is outstanding. Thanks very much guys, Emil More

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This organization though the cars are sold as is, follows through and stays with you until you feel satisfied. They have stood by their word and made sure all issues with the car was resolved so that you fe through and stays with you until you feel satisfied. They have stood by their word and made sure all issues with the car was resolved so that you feel happy about your purchase. I recommend and plan on going back if ever I need another pre-owned car. More

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After checking out multiple cars in my local area and not finding one that drew my attention, I decided to expand my search and stumbled upon the Auto Direct Cars website. There I found a variety of cars tha finding one that drew my attention, I decided to expand my search and stumbled upon the Auto Direct Cars website. There I found a variety of cars that interested me, but the 2005 Scion tC stood out the most. My first visit to the dealership was to inspect the vehicle and was quite surprised by the size of the dealership. The car looked exactly as pictured and I was surprised once again by how well-maintained the car was for being a 2005. I returned a few days later to purchase the vehicle. On both visits, I was met and assisted by friendly and helpful gentlemen who provided a very comfortable environment. They even went out of there way to take the vehicle to the gas station to fill the tank and check the tire pressure as well as a complete system inspection before I drove the car home. I will definitely recommend this dealership to friends or family looking for an affordable and good quality vehicle. More

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We had a great experience! Very friendly and helpful not push at all. They even detailed my Jeep before driving off the lot. I would highly recommend this dealer to my friends and relatives. push at all. They even detailed my Jeep before driving off the lot. I would highly recommend this dealer to my friends and relatives. More

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The BEST experience I've had with any dealership, used or new, by FAR!!! :) They made me feel at home. Unlike other dealerships, This dealership made sure I was happy with my experience there, from start to new, by FAR!!! :) They made me feel at home. Unlike other dealerships, This dealership made sure I was happy with my experience there, from start to finish. Everyone is super friendly, their office was very warm and welcoming, and I was even contacted days after my purchase to make sure I was happy with my purchase, and that I liked the car. When I made my decision on the car I wanted to purchase, they explained every in extensive detail, and made sure I knew exactly what I was signing. They don't force anything on you, they don't try to force you to buy anything unnecessary (once again, unlike other dealerships). I will definitely never go to anyone else but them. I loved the experience, and I will definitely make sure I recommend all friends and family to them. More

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My experience was very good from beginning to end. Cars that are advertised are available (no bait and switch), the prices were on the lower side compared to other dealers I checked. When I expressed conc that are advertised are available (no bait and switch), the prices were on the lower side compared to other dealers I checked. When I expressed concern that the vehicle would need to pass PA inspection, Bob had it inspected (in PA) and had the oil changed as well. I felt very comfortable - not at all pressured, and was treated as a valued car buyer, not just a woman. I just got back from my own mechanic who checked the car out for me and he says it's a sound vehicle with no problems. Thank you Bob & Chad. More

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This is not an advertisement for Auto Direct. Just some advice. Nice operation. Very professional, informed and friendly. Do your due-diligence and you will end up here talking to Bob or Chad. I advice. Nice operation. Very professional, informed and friendly. Do your due-diligence and you will end up here talking to Bob or Chad. I found them through AutoTrader.com. There are a lot of dealers on that particular site. I love the site, but buyer beware - go physically check the sellers out - at least do a "drive buy." Chad (part of the father-son team of Bob/Chad @ Auto Direct) was frank with me from the get-go - they don't deviate from their advertised price; The price they advertise online was the price you pay - take it or leave it (politely). That's OK, the price - for a 1999 Nissan Pathfinder SE, V6, auto, loaded (leather, 4WD & Bose) in my case - was fair, at just about market price as I researched it. My plan was to find 10 vehicles that I liked, narrow it down by price and geography to seven and then test drive five. I found three I was ready to buy and then I actually decided to go with the Pathfinder at Auto Direct because I appreciated the attention to detail and no-nonsense approach they take there. Very good experience overall. More

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On Dec. 24th Christmas eve day I had the pleasure of On Dec. 24th Christmas eve day I had the pleasure of buying a vehicle at Auto direct cars. I found the staff very helpful and friendly. There was no On Dec. 24th Christmas eve day I had the pleasure of buying a vehicle at Auto direct cars. I found the staff very helpful and friendly. There was no pressure to buy which gave me a good feeling there. I had been in the car business for a number of years and prided myself for always having fair dealings with my customers. It was very refreshing to be on the consumer side and enjoy the process. The people were great and the inventory was quite impressive. I will definitely recomend them to any of my friends looking for a great pre-owned vehicle. More

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