Bob Rothberg | Page 389

I really love this dealership and everybody there! I was reffered here by my father who has purchased 2 cars from here. This was my very first car purchase and everyone there made it a very enjoyable exper reffered here by my father who has purchased 2 cars from here. This was my very first car purchase and everyone there made it a very enjoyable experience. They were really patient with me and were very informative. I was comfortable making my purchase with them because they make you feel like your dealing with family. Overall, I am reccommending this dealership to anybody I know who is looking for a car! More

Print

Well the team at Auto Direct did it again!! I just recently purchased a beautiful Hyundai Sonata Lmtd a few months ago and had a great experience so when it was time for my daughter to get her car I d recently purchased a beautiful Hyundai Sonata Lmtd a few months ago and had a great experience so when it was time for my daughter to get her car I didn't hesitate to bring her to Bob and crew. They treated her with such warmth and respect it was refreshing. She had her car picked out and financing in place within 2 hours!. She loves her 2009 Honda Civic LX coupe.It rides and looks like a brand new vehicle and the price was below market value!!. she'll have this car for a very long time. Kudos to Bob, Chad and Especially Doug because he worked directly with my Daughter and made her first car purchase a very enjoysble experience!!! More

Print

I RECENTLY BROUGHT A 2003 CADILLIAC UPON MY VISIT I HAD ONE OF THE BEST EXPERIENCES. CHAD WAS VERY VERY HELPFUL IN GETTING ME IN THIS CAR. PROFESSIONAL VERY POLITE ( RESPECT FOR THE CUSTOMER ) AFTER ONE OF THE BEST EXPERIENCES. CHAD WAS VERY VERY HELPFUL IN GETTING ME IN THIS CAR. PROFESSIONAL VERY POLITE ( RESPECT FOR THE CUSTOMER ) AFTER MAYBE A MONTH OR SO I HAD A PROBLEM WITH THE CAR SOMETHING THAT FUSTRATED ME TO NO END THE POWER WOULD GO OUT INSIDE THE CAR, I DEALT WITH THIS PROBLEM FOR WEEKS. I CALL CHAD TIME N TIME TRYING TO FIX THIS PROBLEM, ONLY TO FIND OUT CHAD HANDLES ONE PART OF THIS FAMILY BUSINESS. WELL CHAD TURN ME OVER TO BOB N BOB DID VERY THING IN HIS POWER TO GET THIS POBLEM RESOLVE SENDING ME TO CADILLIAC DEALERS EVERY WERE, WELL ONCE WE FOUND OUT WANT THE PROBLEM BOB SENT ME TO ROB'S. WELL THE MORRAL OF THIS STORY IS THAT BOB CHAD AND THIS FAMILY BUSINESS WENT ABOVE AND BEYOND TO HELP ME IN THIS SITUATION AND NOT ONCE DID THEY TREAT ME LIKE THEY DID'NT CARE ABOUT MY PROBLEM. I RECOMMEND THIS DEALER SHIP TO ANY N EVERY ONE. THE DIFFERENCE IS THIS FAMILY BUSINESS CARES ABOUT THEIR CUSTOMERS THANK YOU FOR EVEREYTHING More

Print

I would like to say that this is the most pleasant car buying experience i've ever had. As a Police Officer from Philadelphia I was looking for a car that was reliable to get me to and from work without buying experience i've ever had. As a Police Officer from Philadelphia I was looking for a car that was reliable to get me to and from work without fail. After spending a few months shopping around for cars, I pretty much gave up hope and thought about resorting to just catching public transportation wherever I needed to go. After a few more google searches and expanding the mileage I was willing to travel to look at cars I stumbled upon Autodirectcars' link. I was very skeptical at first because every dealership "self proclaims" themselves as the best or the cheapest or the friendliest etc...... Before even looking at the inventory of Autodirect I decided to read some of the testimony and was I in for an all day event. Most people leave one word to one sentence reviews but the reviews for autodirect were novels. Look at mine so far. Great review after great review made me decide to come and see what all the hype was about. Even without knowing not one car they had on the lot I decided to come in because of the great reviews. Once I got to Autodirect they had such a wide variety of cars that were clean, low mileage, fairly priced. I felt like a kid in a candy store. What else is great is that you don't feel pressured by the typical "dealer sales pitches" because at Autodirect they help you when you need help and if you just need time to shop around alone they leave you be. After finding the car "you decide" on they then are very vigilant at getting you the best financing if needed, unbeatable warranties, and just a very overall satisfying experience. I purchased my vehicle 5 months ago and unlike most dealers, that once you drive off the lot the car is your responsibility. I received a call from the owner Bob (on a Sunday afternoon!!!!!!) asking was I satisfied with the car. After explaining one very minor issue, he directed me to a shop (In Philadelphia where I live instead of making me come all the way back to Jersey) that adjusted my issue. While waiting for a bill of some sort, thinking this was just a ploy to keep money flowing in their inner circle I was handed my keys and was told to have a good day. Just in case you forgot THIS WAS 5 MONTHS AFTER I PURCHASED MY VEHICLE. I highly recommend this dealer to anyone and have been referring family, friends, co-workers and even you reading this. I almost can't wait to purchase another vehicle just so I can come back to Autodirect and relive such a pleasant car buying experience. I generally don't write reviews for anything but this is one place deserving of every level of appraisal in a field where trust is a very big issue amongst merchant and consumer. More

Print

After having major car problems, it was time to purchase another car. I searched on cars.com specifically looking for a Nissan Altima. I found one with only 77k miles and it happened to be at a dealership c another car. I searched on cars.com specifically looking for a Nissan Altima. I found one with only 77k miles and it happened to be at a dealership close by. That's how I came to find AutoDirect Cars. From my first initial contact with Bob, I could tell this was a business I wanted to deal with. I went to look at the car and met Michael who let me test drive the car. Michael was extremely easy going and not pushy at all. I fell in love with the car, had my brother look it over thoroughly and we came back to buy it. Bob, Michael, Doug and Chad are good guys to deal with. They set the bar high for used car businesses. The customer service I received was far beyond what I anticipated. I will happily refer my friends and family to Autodirect Cars. More

Print

I purchased a 99 Lincoln Town Car that runs good and is clean as a whistle. Bob and Mike provided me with excellent customer service and took care of all my needs. A great staff and I would recommend anyon clean as a whistle. Bob and Mike provided me with excellent customer service and took care of all my needs. A great staff and I would recommend anyone to Auto Direct Cars. More

Print

I had just come from looking at another SUV and the experience was terrible.. The vehicle did not live up to the advertisements for it. On the way home, I remembered seeing Auto Direct Cars rated very experience was terrible.. The vehicle did not live up to the advertisements for it. On the way home, I remembered seeing Auto Direct Cars rated very highly. I decided to stop and see what they have. I pulled in the lot just as they were closing. The owner, Bob, introduced himself as we pulled up. It looked like they were closing and mentioned this to him. He told me we were fine. We parked and Bob asked us what I was looking for. I explained to him what I wanted to spend and the payment each month. He explained they could help and his son Chad would assist. Chad showed us several cars and their features. Taking his time when he could have told me to come back tomorrow. I mentioned that I was also interested in a mid-size SUV. He showed me several. I tested one that I liked. It was a little more than I thought I could afford. But, Chad was patient and reassured me that we would be good. After deciding, Chad worked hard to get the payment to a great amount and added in a 3 year warranty. Chad stayed almost 2 hours past the closing time to assist me getting a car. I told Chad that the reviews were correct and they deserved all the positive feedback. I let Chad know that I was going to write in the review that I wanted to give him a hug when we finished. He responded by saying once we have this car for you, you can give me hug. Once I was ready to drive a way, I gave Chad a giant bear hug. I drove off happy and satisfied with my purchase. Auto Direct is doing car sales right. This has been the most pleasurable buying experience that I have ever had. Chad went above and beyond what I would have ever expected. If you are reading this review, believe the rating, believe my review and all the other reviews. Buy your next car from this awesome family owned and operated dealer. They deserve every bit of your business. Thank you, Bob and Chad. I cannot express how happy I am. More

Print

It was pleasure working with these guys. I have not bought a car for over 10 years and decided to purchase a used model. I must say, for me to buy outside my state and from a dealer I knew nothing abo bought a car for over 10 years and decided to purchase a used model. I must say, for me to buy outside my state and from a dealer I knew nothing about was a huge decision. Bob and the team at Auto Direct Cars made my trip and the effort well worth it. I honestly can say I would send my 80 year old Mom over to Bob and trust him with providing her with a good honest deal. I drove away in my "new" car with a confidence that I just did business with a sincere and genuinely caring sales manager/owner that I would not think twice about doing business with again. Thank you Bob, Doug & Mike! You made my trip worthwhile with your kindness and the deal you gave me. All the best to you guys at Auto Direct Cars. :-) Sincerely, Mike (Baltimore, MD) More

Print

I used Auto trader looking and comparing vehicles from different manufactures while in Afghanistan for the past 2 years. My comparisons always came back to the BMW x5. So I narrowed my search, and kept different manufactures while in Afghanistan for the past 2 years. My comparisons always came back to the BMW x5. So I narrowed my search, and kept a look out for good deals in the 50 mile radius of my Delaware home in Newark. I came home for good on July 10th, and started looking for a vehicle. Their were several BMW's that looked promising within my search area. Most vehicles were 2007+ with over 1200000 miles or more, then I saw the 2002 BMW x5 with only 69400 miles which seemed to be the right one. I called up Auto Direct for a test drive, and they rolled out the red carpet. Just kidding. The test drive was great. Fred, the sales guy was very nice and professional. I decided to buy the vehicle, and expected to only deal with Fred. I called the dealership to negotiate a sale, and to my surprise, Bob the owner answered the phone. He was very nice and professional also. We talked about the vehicle and everything that was wrong and right with the vehicle. Bob pulled no punches and was to the point. Which I like. He and his staff did not make me feel rushed or taken advantage of once the vehicle purchase was complete. He did everything he said, and then some. I would recommend his dealership because his staff was friendly and professional and honest. What more can you ask for. Service this good is very hard to find in todays' business world. Thank you, David Fyfe More

Print

While searching for an Eclipse for weeks, we came upon Auto Direct Cars. The pictures of the vehicle depicted exactly what we were looking for, so we called the dealership to confirm the car was still av Auto Direct Cars. The pictures of the vehicle depicted exactly what we were looking for, so we called the dealership to confirm the car was still available. Once we confirmed the car was there, my husband, myself and my 3 children visited Auto Direct Cars. As we were driving to the dealership, I tried to remain realistic and not get my hopes up that the Eclipse would soon be mine. We had been visiting other dealerships and their photos of the car that we would eventually see in person were clearly taken at angles that would lead you to believe the car was in better shape than it truly was. If by chance the car was properly represented, our next hurdle was financing. Other dealerships wanted large down payments and high monthly payments. Thankfully, after so many other dealerships misrepresented their cars and asked for much more than we were willing to pay (there were some credit issues), we gave Auto Direct Cars the chance. When we arrived (During one of the HOTTEST days in July 2013) we immediately went over to the Eclipse we saw online. It was BEAUTIFUL! Every picture that was taken was an EXACT representation of what we were seeing in person. We went inside and met with the staff. This was a no pressure, relaxed atmosphere that went above and beyond to accommodate us. We were given the keys to the car to fully inspect it, they offered to pull the car in the garage to get us out of the hot sun, and offered our kids drinks and snacks. With other dealerships it was a "what you see is what you get" type car. That was NOT the case here. There was a drivers side door handle that was broken and a handle on the passenger seat was missing the plastic cover. Since the car had just recently come in, Auto Direct didn't have a chance to replace them. When we asked if they would be fixed, there was no hesitation and we were told that as soon as the parts came in, they would be installed. Needless to say, I was IMPRESSED! We test drove the car and immediately fell in LOVE. Now it was time to start talking numbers. We were very clear with what we wanted to put down and what monthly payment we were comfortable with; we were also so excited, that we wanted the car that day, without having to come back to complete the sale. None of our requests were to much to ask for and clearly the staff wanted to do all that they could do give us what we wanted (despite the dealership already being closed since we arrived only an hour before closing). Once we received the approval from the bank (which literally just took minutes), we headed over to the Palmayra location to meet with Chad and sign the paperwork. When we arrived there, Chad set up the TV for my 3 children to relax and watch while we went over the paperwork, completely hassle free. From Arrival to Departure, it took us about 2 hours; an amount of time significantly less than we had experienced during previous purchases. We have had the car now about 2 weeks and it has been all that we had been searching for. The follow-up calls to ensure everything was going well was a refreshing touch and proved that Auto Direct Cars truly cares about their customers and their experience with their dealership. We wanted to put newer tires on the car and Bob even set us up with a tire dealer and helped us save a TON of $$$. We truly can't wait to purchase another vehicle from Auto Direct and as soon as the Eclipse is paid off, we will be replacing our family vehicle with a car from Auto Direct Cars. If you have been all over looking for a car or if you are just starting to look, save yourself the time, energy, and frustration and go here FIRST. You will not be disappointed and if they don't have what you are looking for (Although chances are that they will since there are literally HUNDREDS of vehicles) all you have to do is ask, and they will work hard to find what you want. Auto Direct Cars has been a true representation of EXCELLENT customer service. I GUARANTEE that you won't find the care, concern, and friendliness at ANY other dealership. More

Print