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Bob Vitrano

Overview Reviews (91) Inventory (97)

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Bob Vitrano

Bob Vitrano | Page 5

Certified Sales & Leasing Professional

Sullivan Cadillac

4040 SW College Rd
Ocala, FL 34474

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5.0

91 Reviews

Overview Reviews (91) Inventory (97)

Dealership Experience

8 yrs, 9 mos

Specialties & Trainings

EV Training

5.0

91 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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91 Reviews of Bob Vitrano

October 03, 2024

Dealership Rating

Employee Rating

Bob and Joey were both very helpful in finding "the perfect car" for us ! We have bought several cars from Sullivan and will continue to come back for our next one ! Thank You for a great experience. perfect car" for us ! We have bought several cars from Sullivan and will continue to come back for our next one ! Thank You for a great experience. More

by tkdisanti

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joey Frampton

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Oct 04, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that Bob and Joey were able to help you find the perfect car and that you had a great experience at Sullivan Cadillac. We appreciate your loyalty and look forward to assisting you again for your next vehicle! Safe driving! Sincerely, The Sullivan Cadillac Team

September 26, 2024

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Employee Rating

Prompt, courtiest service. Found nail in tread. Declared it non-fixable with patch or plug. I am not sure of "why", since the nail was centerline on tread, not on the side w Found nail in tread. Declared it non-fixable with patch or plug. I am not sure of "why", since the nail was centerline on tread, not on the side wall. Tire had 6700 miles; premature for nail to penetrate. More

by sailortom122

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 26, 2024 -

Sullivan Cadillac responded

Thank you for your feedback, we appreciate your visit to Sullivan Cadillac. We understand your uncertainty regarding the tire assessment, and we encourage you to reach out to us directly to discuss this further. Your experience is important to us, and we strive to ensure our customers feel confident in our service. We hope to assist you again in the future! Sincerely, The Sullivan Cadillac Team

Sep 27, 2024 -

sailortom122 responded

I experienced low air pressure warning on my 2023 Cadillac CT5 left rear tire. Milage 6400 miles; usually too early for a nail penetration. Dealer confirmed nail entry centerline directly on tread. She averred that the Michelin 3134MS low profile tires could not be patched or plugged. My experience is that a nail penetration on the side wall cannot be fixed; tread penetration centerline is fixable. My"free" air with new car and tire warranty did not apply so it cost me almost $500 to drive home. Why can this MIchelin tire not be patched or plugged?

September 18, 2024

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Employee Rating

The right car at a reasonable price. The transaction was just as easy as could have been. Bob was great to work with. The transaction was just as easy as could have been. Bob was great to work with. More

by dabseal

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

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Sep 19, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you found the right car at a reasonable price and that your transaction was smooth. It’s great to know that you enjoyed working with Bob. We appreciate your business and hope to see you again at Sullivan Cadillac! Sincerely, The Sullivan Cadillac Team

August 22, 2024

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Employee Rating

Everyone was nice . Bob was great .The process was easy . My husband was pleased with everything Bob was great .The process was easy . My husband was pleased with everything More

by gatorhalf

Verified Customer

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Enoch Mikell

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Aug 23, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're delighted to hear that you and your husband had a great experience with us at Sullivan Cadillac. Bob and the team work hard to ensure the process is smooth and enjoyable. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 01, 2024

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Employee Rating

Great place! Was able to get very close to price we were looking for. Manager was great! Was able to get very close to price we were looking for. Manager was great! More

by hauss250

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Richard Gruber, Enoch Mikell

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Aug 02, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Sullivan Cadillac and that we could work with you to get close to the price you were looking for. Our team strives to provide excellent service, and we appreciate your kind words about our manager. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

July 31, 2024

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Employee Rating

We loved working with Mike. Very nice and made us feel very comfortable with our decision to purchase our brand new Cadillac SRX 2024. We would definitely recommend this dealer Very nice and made us feel very comfortable with our decision to purchase our brand new Cadillac SRX 2024. We would definitely recommend this dealership as well as Mike. More

by RHTRAVEL

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Enoch Mikell , Mike Dallett

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Jul 31, 2024 -

Sullivan Cadillac responded

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with Mike and that you felt comfortable purchasing your brand new Cadillac SRX 2024 at Sullivan Cadillac. Your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

July 27, 2024

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Employee Rating

Edwin and Matt were wonderful. They got us in quickly and everything went smoothly We will be back They got us in quickly and everything went smoothly We will be back More

by Donna Rodriquez

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Sowles

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Jul 29, 2024 -

Sullivan Cadillac responded

Thank you, Donna, for the fantastic 5-star review! We are thrilled to hear that Edwin and Matt provided you with wonderful service and made your experience smooth and efficient. We look forward to welcoming you back to Sullivan Cadillac in the future. See you next time! Sincerely, The Sullivan Cadillac Team

June 02, 2024

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Employee Rating

Good service great work and reliable, bath rooms clean and show room, salesmen knowledgeable about cars on show room and show room, salesmen knowledgeable about cars on show room More

by ANGELVANZQUEZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Dallett

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Jun 04, 2024 -

Sullivan Cadillac responded

Thank you for the positive review and for highlighting our reliable service, clean facilities, and knowledgeable sales team at Sullivan Cadillac. We appreciate your feedback and hope to see you again soon. Sincerely, The Sullivan Cadillac Team

May 18, 2024

Dealership Rating

Employee Rating

Everything was fine, i think it would be nice for the Service Writer to automatically give and employee the discount without having to ask for it AND they should ask customer if they have any rewards poi Service Writer to automatically give and employee the discount without having to ask for it AND they should ask customer if they have any rewards points to use to pay for service. More

by Donna Rodriquez

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Richard Gruber

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May 21, 2024 -

Sullivan Cadillac responded

Thank you for sharing your feedback with us, Donna! We appreciate your suggestions regarding the Service Writer process. At Sullivan Cadillac, we always strive to enhance the customer experience, and your input is valuable to us. We will review your comments with our team for improvement opportunities. We look forward to serving you again in the future. Sincerely, The Sullivan Cadillac Team

May 07, 2024

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Employee Rating

I don't feel the car was ready for delivery. It looked beautiful, but the tire light came on while driving home. they were all about 8 to 9 pounds under inflated, which is very important on an E It looked beautiful, but the tire light came on while driving home. they were all about 8 to 9 pounds under inflated, which is very important on an EV. When I went to use the windshield wipers, they made so much noise I had to order new ones. All in all we love the car. More

by silvesterc50

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

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May 09, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you love the car despite the initial issues you faced. Please feel free to reach out to our service department at Sullivan Cadillac so we can assist you further and ensure your continued satisfaction. We look forward to making sure your driving experience is nothing short of excellent. Sincerely, The Sullivan Cadillac Team

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