Good service great work and reliable, bath rooms clean
and show room, salesmen knowledgeable about cars on show room
and show room, salesmen knowledgeable about cars on show room
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by ANGELVANZQUEZ
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mike Dallett
Jun 04, 2024 -
Sullivan Cadillac responded
Thank you for the positive review and for highlighting our reliable service, clean facilities, and knowledgeable sales team at Sullivan Cadillac. We appreciate your feedback and hope to see you again soon.
Sincerely,
The Sullivan Cadillac Team
Everything was fine, i think it would be nice for the
Service Writer to automatically give and employee the discount without having to ask for it AND they should ask customer if they have any rewards poi
Service Writer to automatically give and employee the discount without having to ask for it AND they should ask customer if they have any rewards points to use to pay for service.
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by Donna Rodriquez
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2024 -
Sullivan Cadillac responded
Thank you for sharing your feedback with us, Donna! We appreciate your suggestions regarding the Service Writer process. At Sullivan Cadillac, we always strive to enhance the customer experience, and your input is valuable to us. We will review your comments with our team for improvement opportunities. We look forward to serving you again in the future.
Sincerely,
The Sullivan Cadillac Team
I don't feel the car was ready for delivery.
It looked beautiful, but the tire light came on while driving home. they were all about 8 to 9 pounds under inflated, which is very important on an E
It looked beautiful, but the tire light came on while driving home. they were all about 8 to 9 pounds under inflated, which is very important on an EV. When I went to use the windshield wipers, they made so much noise I had to order new ones. All in all we love the car.
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by silvesterc50
Verified Customer
Verified Customer
May 09, 2024 -
Sullivan Cadillac responded
Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you love the car despite the initial issues you faced. Please feel free to reach out to our service department at Sullivan Cadillac so we can assist you further and ensure your continued satisfaction. We look forward to making sure your driving experience is nothing short of excellent.
Sincerely,
The Sullivan Cadillac Team
Only reason for the 4, is the quality of product offered
for the ceramic coating is subpar at best but made out to seem like a great deal.
Our salesman, Bob, was great. Very patient and got us in and out
for the ceramic coating is subpar at best but made out to seem like a great deal.
Our salesman, Bob, was great. Very patient and got us in and out at our pace. Another salesman, Mike, who didn’t even sell us the car went above and beyond for my kids. My youngest fell and scraped her knees while I was test driving the car I purchased. He gave her a pink toy car to help ease and distract from the pain. I had two other kids and when I returned the next day for my ceramic coating, he gave me two more toy cars for my other children since he didn’t have any more the day before and felt bad that they didn’t get one. The extra mile the staff took to make sure we felt appreciated for our business and not just another customer is why I would be a returning customer and recommend this dealership.
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by RayBald
Verified Customer
Verified Customer
May 03, 2024 -
Sullivan Cadillac responded
Ray, we are glad to hear that your visit was an overall positive one and that our team provided a comfortable, welcoming experience for you and your family. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service.
Sincerely,
The Sullivan Cadillac Team
One of the best experiences buying car I have had no
pressure explained everything I will and would buy another car here as well as tell everyone I no to purchase here
pressure explained everything I will and would buy another car here as well as tell everyone I no to purchase here
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by bdr611
Verified Customer
Verified Customer
Apr 29, 2024 -
Sullivan Cadillac responded
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business.
Sincerely,
The Sullivan Cadillac Team
Good experience.
Bob was patient as we shifted gears from vehicle to vehicle. Worth the 45 minute drive.
Bob was patient as we shifted gears from vehicle to vehicle. Worth the 45 minute drive.
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by Jono
Verified Customer
Verified Customer
Apr 12, 2024 -
Sullivan Cadillac responded
We appreciate your review and are glad to hear that you had a great experience with our team. We look forward to working with you again soon!
Sincerely,
The Sullivan Cadillac Team
Great customer experience from start to finish by all
involved. They were able to locate the the vehicle desired promptly. Highly recommend the Sullivan Cadillac experience!!! I look forward to workin
involved. They were able to locate the the vehicle desired promptly. Highly recommend the Sullivan Cadillac experience!!! I look forward to working with the Service Dept in the future as needed.
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by dmccoy921
Verified Customer
Verified Customer
Apr 12, 2024 -
Sullivan Cadillac responded
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.
Sincerely,
The Sullivan Cadillac Team
Great service department great communication .
All work was do quick and right. We will use again
All work was do quick and right. We will use again
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by YANKEEBOY01
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matthew Sowell
Apr 12, 2024 -
Sullivan Cadillac responded
Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business.
Sincerely,
The Sullivan Cadillac Team
No doubt had to be the best experience ever at any
dealership I have ever had, I will gladly drive the distance for this kind of service.
dealership I have ever had, I will gladly drive the distance for this kind of service.
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by hnonne03
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2024 -
Sullivan Cadillac responded
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again!
Sincerely,
The Sullivan Cadillac Team
Loved working with Sullivan Cadillac.
They really are great and very were very patient with me. Bob & Joe were excellent to work with.
They really are great and very were very patient with me. Bob & Joe were excellent to work with.
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by bmcaldwell24
Verified Customer
Verified Customer
Other Employees Tagged:
Joseph Trott
Mar 13, 2024 -
Sullivan Cadillac responded
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day.
Sincerely,
The Sullivan Cadillac Team