Brad Ashby
Brad Ashby at Mercedes-Benz of Des Moines

Brad Ashby | Page 7

Service Advisor

Mercedes-Benz of Des Moines

9993 Hickman Road
Urbandale, IA 50322

4.9
111 Reviews
4.9

111 Reviews

Write a Review

111 Reviews of Brad Ashby

December 15, 2023

Dealership Rating
Employee Rating

Prompt courteous dervice. Brad our advisor is alwsyd great to work with. In fact he was the one whk alerted us to the recall thar we had fixed. More

by Scott.Banyas
Service Price Transparency
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Recommend Dealer
Yes
Feb 29, 2024

Mercedes-Benz of Des Moines responded

Scott, we're glad to know that Brad and our team at Mercedes-Benz of Des Moines were able to assist you promptly with your recall. Thanks for the review and come again soon!

December 14, 2023

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The folks at the Des Moines dealership are so friendly and helpful. They know how to make my day. More

by jkmoore4816
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr

Feb 29, 2024

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you had a great visit with our team at Mercedes-Benz of Des Moines. It's awesome to hear that they were friendly and helpful. Come again soon!

Dec 14, 2023

jkmoore4816 responded

Thank you for your excellent service.

December 11, 2023

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You'll get great service here and all the service department employees are excellent. What is not so great: - In the last 4 years, there have been very little loaners available and if there is, they More

by handmadebabyproductsblog
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr, Benjamin Knudson

Feb 29, 2024

Mercedes-Benz of Des Moines responded

Hello! Thanks for your feedback! We're glad to know you appreciate our service team at Mercedes-Benz of Des Moines. We understand the concerns about loaner availability and pricing, and we'll certainly take them into consideration as we strive to improve.

December 02, 2023

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I was recommended to change the battery of my car when i took it for oil change. Changed the battery but started having issue with battery, had to make three visits and in between also purchased mercedes br More

by Shad
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Recommend Dealer
Yes
Mar 31, 2024

Mercedes-Benz of Des Moines responded

Shad, we're sorry to learn about the battery issue you experienced. We appreciate your patience and understanding throughout this process at Mercedes-Benz of Des Moines. It's great to know that our team was able to resolve it under warranty!

November 30, 2023

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Employee Rating

Brad is quick & efficient and knows his info. Accommodated to my school/work schedule for picking up my vehicle. More

by HH
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 31, 2024

Mercedes-Benz of Des Moines responded

We're glad to know Brad was able to provide you with a quick and efficient service at Mercedes-Benz of Des Moines. We appreciate your feedback, and we'll be here for any future needs!

November 30, 2023

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Brad help address and solve the problem all while my family just welcomed a new baby girl to this world. Got the car ready for her to take her home. More

by Bowles.w.a
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Recommend Dealer
Yes
Mar 26, 2024

Mercedes-Benz of Des Moines responded

Hello! We're so glad to know that Brad was able to assist you during such a special time for your family. Congratulations on the new addition! Enjoy those precious moments and rest assured, we'll be here at Mercedes-Benz of Des Moines if you need any further assistance with your car!

November 04, 2023

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Wonderful customer service waiting area with great amenities and excellent Wi-Fi. Service representative was very helpful. More

by smorri2378
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Recommend Dealer
Yes
Mar 31, 2024

Mercedes-Benz of Des Moines responded

We're glad to know you enjoyed our amenities and found the service at Mercedes-Benz of Des Moines helpful. Thank you for sharing your positive experience with us!

October 25, 2023

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Employee Rating

Brad Ashby in the service center is consistently excellent handling the regular vehicle checkups and any emergency repairs that may arise. Most recently, he was able to have a tire leak repaired whi More

by John
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Recommend Dealer
Yes

October 24, 2023

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I have a long relationship (several decades) with MB Des Moines. Service has been excellent. More

by peaceleeh
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Gladney, Midhat Efendic

October 20, 2023

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I highly recommend this dealership for service. Brad is always so helpful and pleasant to work with. More

by nancims64
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Recommend Dealer
Yes
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