Brad Cannon | Page 7

Honest Review- Most Things Great But Some Issues Overall the experience was very satisfactory. I would say it was a pretty easy process compared to others and this is my 9th car. The staff was very Overall the experience was very satisfactory. I would say it was a pretty easy process compared to others and this is my 9th car. The staff was very friendly and very professional and not pressure oriented at all which was very nice. I would work with them again and give them the opportunity to earn my business. I do however have some very important complaints below which are the reasons that I gave my overall experience an 8 instead of a 10. I hope my feedback helps you adjust a few things so these surveys can be a 10. My experience was a 10 until the last 30 minutes of the customer experience. I can honestly say that even today, I am a bit bothered by what occurred. My issues were primarily with the accessory cost items added to the car that no one told me about in email or after being at the dealership for over 2 hours. These items were also not on the car window or with the sticker and actually had to be printed before I left. In addition, some of these choices made negatively impacted me after I leased the car and brought it home. My story is below on my total experience. On my initial email interaction with Rick, pricing was noted on the car with the words and "added dealer accessories" but did not list or have anything added. My assumption was this car is loaded and there is nothing that could possibly be added since the car has a premium package. I thought maybe floor mats or something and whatever the cost would be would be on the car. People are very personal about adding items after, so I figured there can’t be much. So based on this initial information, I decided to make the long drive down to Temecula versus going to Norm Reeves Cerritos which is much closer to me and who also had this car. After arriving the service was great and I was greeted very friendly and promptly and referred to Rick who then handed me off to one of the new sales associates David Alarcon. It was a busy time of day. David was very nice and customer centric and new to these models and I believe dealership. We test drove both the V8 model and V6 models that were originally noted in the emails from Rick. I decided on the V6. Again I was still under the understanding that I was going to lease or buy the car with nothing added at this point. After my car was appraised, a bit low in my opinion initially, we then arrived at a price below invoice on the new car which was exactly what I was looking for since the 2018 models were due out in July. I decided to capitalize my old car value and go with a lease. At this point again I am very happy and at a 10/10 rating in my mind for this whole experience. Then we come to the next step where David presented me with the first pricing summary and monthly lease rate review. It was at this point that things got a bit bumpy. Within this price summary there was a line item of almost 2000 dollars that no one had ever communicated to me. It wasn’t in email, on the car itself with the MSRP sticker and summary, or anywhere. It was at this point that my feelings went from a 10 to about a 6. It’s that feeling you get when you think someone has deceived you purposely. You kind of go from relaxed and happy to a flight or fight feeling, from trust to distrust. SO I took a deep breath and clearly told David I need to know what this is possibly for and that I don’t like it at all. It really felt that this was hidden intentionally. I went from thinking I was getting a great deal to these guys just pulled a slick move and are trying to screw me now that we are 2 hours into this process. This was a complete negative surprise to me and really rubbed me the wrong way. My goal was to get the lowest lease rate possible based on the lowest price of the car. To me, this felt like a tactic to put more money back into the cost of the car to offset the great deal discount on the car. In addition, I had personal choices that I wanted for the car after leasing it. I will be honest that if I had known about these items even in email, I would have most likely not leased the car from you folks and would have looked to get the same car at the same discount price without the dealer add-ons. So next I told David I was looking get the car at a certain price point per month. David was able to get within the ballpark. I have not looked at all the math in the contract to figure out how he did that but I did notice 1000 more back into the trade in and some increased mileage. I had initially told him my mileage requirements but the first draft quote was for the lowest amount per year. I am not sure frankly today if I got a great deal, a good deal, or an average deal. Next time I will request the line item information I need before setting foot in any dealer. I did that last time with Cadillac and it worked out very well. I broke the rule in this case based on my initial feelings on email and on the phone. Back to the add-ons. I would not have chosen these add-ons. I would not have chosen blue link, nor the vehicle theft system, nor the tint level. I had other solutions/preferences in mind that were personal to me. The tinting caused me the largest unexpected problem. I had planned on having the whole car done 1 level up from limo except the front windshield which would be lighter. I did this in my last Cadillac and loved it. I assumed this is what your tint level was at. Thus, after calling you folks and getting the brand and being told it was one up from limo, I searched all over the city to find the tint brand/model type you put on it. When the guy got here to tint the car, he told me that the level you put on the car was two up from limo not one. So I had to decide to remove it all and start over and pay a lot more or try and live with it not quite the way I wanted. So I decided to live with it as I did not want to spend the hundreds more to fix it correctly to what I wanted. I will say that I am not happy with having to do this as the car is not as dark, cool inside, or quite the look that I wanted. So my customer experience has been impacted by these items. The last item is minor but wanted to communicate it. There as a 400 dollar dealer turn in cost on my contract which I thought was crazy at first. The way its worded made it sound like you pay 400 when you turn the car in even if you are under miles and the car is in perfect condition. I called your folks in finance and they told me that it’s actually a penalty if you turn the car in early or a competitor buys out the car earl. So that was a relief but probably should be better communicated to the customer. That’s it in a nutshell. I hope the feedback helps. I usually don’t fill out these surveys but I had some thoughts and feelings I thought were important to your process and the customer experience. Sincerely, Steve Edwards More

by sje62168 Verified Customer Verified Customer

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I received TOTAL customer satisfaction !! Temecula Hyundai gave me total satisfaction in leasing my 2016 Sonata Sport today !! Big thanks to Brad Cannon , Sales Manager; Nestor Agagas, Sales C Temecula Hyundai gave me total satisfaction in leasing my 2016 Sonata Sport today !! Big thanks to Brad Cannon , Sales Manager; Nestor Agagas, Sales Consultant; and Brian Thinnes, Finance Manager. Kudos to all !! More

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Great Experience Best Hyundai Dealership in the Inland Empire, San Diego, Los Angeles and San Bernardino. Great pricing, Great trade value, Friendly atmosphere. One Best Hyundai Dealership in the Inland Empire, San Diego, Los Angeles and San Bernardino. Great pricing, Great trade value, Friendly atmosphere. One of the cleanest dealerships I have ever been in. More

by m.pavlik Verified Customer Verified Customer

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Pleasantly Surpised! Paul VanSchaik changed the way I will think about "car salesmans" forever. He was polite, personal, interested in my needs, friendly, and most import Paul VanSchaik changed the way I will think about "car salesmans" forever. He was polite, personal, interested in my needs, friendly, and most importantly real. He didn't play number gimmicks and make me feel like I was getting haggled. He was a great salesman and a very respectful employee of Temecula Hyundai. If I ever need help with anything in the sales department I'll be reaching out to him!?? More

by kyler7294 Verified Customer Verified Customer

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Excellent Thank you guys for being so quick and efficient throughout the hole process. It was a very seamless transition into the new car. Much appreciated, all Thank you guys for being so quick and efficient throughout the hole process. It was a very seamless transition into the new car. Much appreciated, all the Hyundai staff is great More

by collinlamair Verified Customer Verified Customer

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Easy way to purchase a car Had a wonderful experience at Temecula Hyundai. Jose was responsive, understanding and he didn't try to hide anything. It was a simple purchase. We we Had a wonderful experience at Temecula Hyundai. Jose was responsive, understanding and he didn't try to hide anything. It was a simple purchase. We went in for a base model and came out with one with some options. Great pricing and straight to the point deal, no playing around here. They even located the car we wanted with color and options since they didn't have it in their inventory. Lot is pretty small compared to other dealership so makes sense that inventory isn't very high but they made it easy. Pedro in finance was fast and full of energy, great personality and simple to understand. Highly recommended! More

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My review Good experience overall. Professional staff and in particular, Paul, my salesman. I look forward to servicing my car here in the future. See you all s Good experience overall. Professional staff and in particular, Paul, my salesman. I look forward to servicing my car here in the future. See you all soon. More

by ray.estrada Verified Customer Verified Customer

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Buying a car was a piece of cake We were treated with utmost courtesy Absolitely no pressure, a very pleasant experience Our sales agent Mike Pavlik was very patient and thorough i We were treated with utmost courtesy Absolitely no pressure, a very pleasant experience Our sales agent Mike Pavlik was very patient and thorough in explaining the features of the car. More

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Hyundai Review Our salesperson was very nice, although I don't recall his name because he dealt with my wife, but very professional and courteous. Brad Cannon was a Our salesperson was very nice, although I don't recall his name because he dealt with my wife, but very professional and courteous. Brad Cannon was a consummate professional while going through the numbers of the vehicle, he's a great asset to your dealership. The young lady that prepared our docs to sign was very nice and professional as well. I don't hesitate to recommend people to your dealership. More

by christopher.m.payne Verified Customer Verified Customer

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Highly Recommend Temecula Hyundai Great customer service. Excellent buying experience. Sales staff and management staff were very helpful and spent a lot of time answering questions an Great customer service. Excellent buying experience. Sales staff and management staff were very helpful and spent a lot of time answering questions and making us feel at home. Bought two cars in same day. More

by bpounders Verified Customer Verified Customer

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