Brad Johnson
Brad Johnson at Capistrano Volkswagen
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Brad Johnson

Service Advisor

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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4.5
259 Reviews
4.5

259 Reviews

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259 Reviews of Brad Johnson

May 09, 2025

Dealership Rating
Employee Rating

Hands down the best dealership around that I have ever experienced both from the service department and from the dealership itself. Brad Johnson always honest and I truly respect that from my car dealersh More

by DTODDS24
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

May 08, 2025

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Capo VW is professional, courteous and quick. From the Service Advisors to the Techs, they are all knowledgeable and willing to help. The dealership has that small town vibe where everyone know More

by Maddog53
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 08, 2025

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The staff was Organized, friendly, helpful, efficient … I don’t have any more to say. More

by danl2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Stieber

May 06, 2025

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Both Sydney and Brad went the extra mile to ensure that all my needs were addressed and fully taken care of. A completely pain free experience! More

by s.shepherd1
Service Price Transparency
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Recommend Dealer
Yes
May 07, 2025

Capistrano Volkswagen responded

Thank you so much for leaving a review! We will pass along your compliments to Sydney and Brad!

May 03, 2025

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Purchased my R32 in 2004 from this dealership and have had it serviced here ever since (21 years so far!). Getting harder to find OEM parts but so long as Ron ( Lead tech ) can keep working on the car I w More

by SPEEDBIRDCONCORDE
Service Price Transparency
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Recommend Dealer
Yes
May 05, 2025

Capistrano Volkswagen responded

Thank you for your review and being a loyal part of the Capistrano Volkswagen family!

November 29, 2024

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We purchase a lot of VW's. As a family and business well over 200 vehicles over the past 12 years. Only one from Capo. They were sleazy, dishonest &, the owners were just as ba More

by xsection1962
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
No

Other Employees Tagged: Miles Brandon, Norm Faller , Fred Evans, Arlen Mack

Dec 02, 2024

Capistrano Volkswagen responded

Hello, We sincerely apologize for your experience at our dealership. There is a certain standard we hold ourselves to for the customer experience and it was obviously not met in this case. We would like to look into this issue further and see if there is anything we can do to earn your business back, but I was not able to determine your information based on the review left. If you could please email us at customerservice@capovwmazda.com to provide your information so we can look into this further, we would very much appreciate it. Thank you, Capistrano Volkswagen

May 02, 2023

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Employee Rating

Always a dream to work with from the sales staff to the service department. Fred is amazing, jumps through hoops to please. Corey Goodman on top of his game. Owners Miles and Gary have gone out of their wa More

by SanJuanCoffeeGuy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2023

Capistrano Volkswagen responded

Thank you so much for your fantastic feedback. We really try our best to set ourselves apart through our customer service so it's great to hear that being appreciated. Let us know if there is anything else we can do for you.

October 21, 2021

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Just moved back to Orange County and immediately visited Capo VW as we’ve been customers since 1997. Always a 5 star experience in service and sales!! More

by Hreyes1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2021

Capistrano Volkswagen responded

Thank you so much for the feedback! If there is anything else you need, please don't hesitate to call us. We look forward to your next visit.

October 01, 2021

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Employee Rating

Brad coordinated a swift turnaround of the maintenance service and had Trystan, the technician, work out a coolant system notice. They were both courteous and the team took great care of the car. I will h More

by Sina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trystan Marshall

Oct 01, 2021

Capistrano Volkswagen responded

Thanks for the positive review Sina! We are really proud of the work Brad does for us. We will let him know how much you enjoyed your experience with him!

September 23, 2021

Dealership Rating
Employee Rating

Excellent customer service. Everyone very nice and professional. They ready to give you advice on everything you ask More

by Miroslawa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2021

Capistrano Volkswagen responded

Thank you Miroslawa. It's great to see that your experience with Brad went well. If you need anything else give Brad or the store a call.

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