Brad Johnson | Page 26

60K Service Great Service and the video content sent over email detailing some other recommended service items needing attention. Brad and his team are great and Great Service and the video content sent over email detailing some other recommended service items needing attention. Brad and his team are great and with no pressure on selling extra service items. More

by A_KAZEMI Verified Customer Verified Customer

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"Move Over Ritz Carlton" I made my reservations online, which took less than 3 minutes, for my appointment yesterday at 1:30 pm, Thursday. I was on time and was greeting by A I made my reservations online, which took less than 3 minutes, for my appointment yesterday at 1:30 pm, Thursday. I was on time and was greeting by Arlen at the service desk. Arlen is the service manager and I now know why!!! Arlen took care of everything I needed, 50K miles service for my Passat. and both recalls on the vehicle and more!!! I was taken home and was picked up from home, right on time and by two great Uber drivers. Coming from 38 years of Hotel, Restaurant and Hospitality management background, I was very impressed. The "WOW" factor came in when I was emailed a video of my car, by the technician, showing me what has done and what he had found in addition to my scheduled service. Immediately after I watch the video I received a call from Arlen asking me if it was okay to go ahead with the additional repairs. I agreed and all was so fluid and seamless!!! Thank you Arlen and Team!!! Well done Sir!!!! More

by tonykm66 Verified Customer Verified Customer

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Got the job done. The process of receiving my car, then doing the work and finally delivering car was excellent. Using Lfyt as a shuttle to and from dealership is. Rill The process of receiving my car, then doing the work and finally delivering car was excellent. Using Lfyt as a shuttle to and from dealership is. Rilliant. More

by HOWARDCLEFF Verified Customer Verified Customer

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Great customer service I had a great time working with Fred and Brad. Both men were very friendly and attentive. I appreciated their patience and help. I will definitely ret I had a great time working with Fred and Brad. Both men were very friendly and attentive. I appreciated their patience and help. I will definitely return to this location if I need work done again. More

by CRISTINAPINTOR96 Verified Customer Verified Customer

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70,000 mile service I stopped going to this dealer a while ago because I wasn't happy with the service but thought I'd give it another try in hopes that it had improved. I stopped going to this dealer a while ago because I wasn't happy with the service but thought I'd give it another try in hopes that it had improved. Unfortunately not much seems to have changed. The service center was understaffed (long line to check in your car even though everyone in line had appointments). The staff was ok, but as before, they always seem to be trying to up sell. For example, the video report on my car said my battery was low but the service guy told me it was dead and needed to be replaced immediately which of course wasn't true. The cost to replace the battery was about 25% more than other places. It's back to Irvine VW for me.... More

by VW owner Verified Customer Verified Customer

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Exceptional We always love bringing our cars to Capo VW. Brad and Nory are our favorites but everyone is amazing. Jeff is always friendly and helpful. Buddy in Sa We always love bringing our cars to Capo VW. Brad and Nory are our favorites but everyone is amazing. Jeff is always friendly and helpful. Buddy in Sales is our go to. Everyone feels like family! More

by TANYA N Verified Customer Verified Customer

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Reliable, fast and no pushy oversells Had a great experience. They were fast, communication was incredible and they did not try oversell me. Highly recommend taking your car to these guys Had a great experience. They were fast, communication was incredible and they did not try oversell me. Highly recommend taking your car to these guys for a professional experience! More

by DanielSean.ct Verified Customer Verified Customer

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Best people and dealer around I purchased my 2019 VW at Capistrano VW in July 2018. I chose them because I didn't get the runaround and BS that you get from other dealers. Every I purchased my 2019 VW at Capistrano VW in July 2018. I chose them because I didn't get the runaround and BS that you get from other dealers. Everyone is so professional and you know that they appreciate your business. You always get excellence service and a video explaining what they have done. Not to mention the reminders of when your car service appointment is. I was in the middle of a home move and they offered me an Uber ride home and back to pick up my car. This was a time and stress saver for me! Thank you to the team at Capistrano VW. Debra Straume More

by straumdj Verified Customer Verified Customer

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Valvoline damage After extensive damage to my beetle from a Valvoline service center, Brad Johnson made sure my car was taken care of in a speedy manner and helped che After extensive damage to my beetle from a Valvoline service center, Brad Johnson made sure my car was taken care of in a speedy manner and helped cheer me up after the awful service I experienced at Valvoline More

by HAYLEYBROOKS Verified Customer Verified Customer

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We known as the family with all those VWs I have purchased four cars from Capo VW and have serviced five of them over the past 15 years. Admittedly, it took time to built up trust but now I s I have purchased four cars from Capo VW and have serviced five of them over the past 15 years. Admittedly, it took time to built up trust but now I sense they try extra hard to get the repairs covered under warranty. I feel they are trying hard to get me lowest possible invoice. Brad knows all my family by name and once even washed my car himself cause everyone had gone home. i get a free loaner every time as well (Nory is da bomb!). I would like to take a moment to recognize what a good service advise advisor looks like. More

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