Brad Johnson | Page 28

Just Another Flawless Visit I had to bring in my Jetta for a routine service and when I arrived I was warmly greeted by Mr. Johnson who guided me through what the service would I had to bring in my Jetta for a routine service and when I arrived I was warmly greeted by Mr. Johnson who guided me through what the service would entail, how long it would take, and gave me reminders about future check ups my car may need. Everyone there was extremely kind, patient with me, and wanting to provide a good service even if I was there for just an hour and a half. I was even told that I could request them to call me a Lyft (that they would pay for) to take me somewhere and back while my car was being serviced if I didn’t want to wait in the lobby, which was stocked with low-cost treats and beverages. Even if this dealership was miles and miles away from where I live, I would still take the drive because of how amazingly I’ve been treated! More

by CrewB Verified Customer Verified Customer

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No worries serviceWell Well thanks to Fred Evans and the rest of Capo. VW my service again a "no worries service" My 80000 miles service was easy with the rental car. The vi Well thanks to Fred Evans and the rest of Capo. VW my service again a "no worries service" My 80000 miles service was easy with the rental car. The video of the service was, as always, pretty cool. my Passat was nice and clean when I picked it up. Also I'd like to give a special thank you to Nory, because after I left the dealership from getting my car and dropping off the rental I forgot to take garage door opener. A few minutes after I left Nory called to ask if I left my door opener so I turned around to go back and got it. I'm sure glad I didn't get home (Riverside) to find out I left it at the dealer. More

by sprbird Verified Customer Verified Customer

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service reception and reps Brad is awesome but other guys sitting at service need to smile, welcome clients, be courteous and more friendly. I suggest a seminar based on basic Brad is awesome but other guys sitting at service need to smile, welcome clients, be courteous and more friendly. I suggest a seminar based on basic principles of Dale Carnegie classic book How to Win Friends and Influence People. When I enter the service area where service writers sit smiles and happy faces would make a huge improvement on the impression your customers get of the dealership. Nick Calucci is an example like Brad of courtesy etiquette charisma of top notch customer service. More

by RSLBRAM Verified Customer Verified Customer

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Everyone was helpful and timely. My daughter took my car in as I recently sprained my ankle. They addressed the issue of my non-working car key and the wheel alignment on R side. Al My daughter took my car in as I recently sprained my ankle. They addressed the issue of my non-working car key and the wheel alignment on R side. All good. Babs, my daughter was impressed with how friendly everyone was. More

by sandrz1615 Verified Customer Verified Customer

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Perfect Service Easy to book scheduled maintenance visit; everything done on line, automated follow up and a call to confirm from the service agent. Quick arrival an Easy to book scheduled maintenance visit; everything done on line, automated follow up and a call to confirm from the service agent. Quick arrival and rental car process, in and out. Service was completed very quickly, very smooth check out process. Great job Brad and the team at Capo! More

by MCCABEJH65 Verified Customer Verified Customer

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Fixed my AC They were able to get me in same-day to service my A/C. Easy, quick, and friendly! I always go back to Capo VW! They were able to get me in same-day to service my A/C. Easy, quick, and friendly! I always go back to Capo VW! More

by SarahJo Verified Customer Verified Customer

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Great Service Brad was very open and honest with me in my service choices. I told him that I had an appointment for servicing and he was very helpful and communicat Brad was very open and honest with me in my service choices. I told him that I had an appointment for servicing and he was very helpful and communicated very well the status of my car. More

by SIPINCHRISTIAN Verified Customer Verified Customer

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Brad went above and beyond Good communication, went above and beyond the standard, no problems.... one criticism, workers dragging their shoes over the door threshold and leavin Good communication, went above and beyond the standard, no problems.... one criticism, workers dragging their shoes over the door threshold and leaving black marks....thank You More

by KJUHL Verified Customer Verified Customer

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Amazing service department I have been coming there for years Since Buddy got me my first and current VW The entire staff is courteous and helpful From sales to finance and I have been coming there for years Since Buddy got me my first and current VW The entire staff is courteous and helpful From sales to finance and service department !!! Amazing dealership One of a kind More

by Athena Verified Customer Verified Customer

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Excellent customer service Overall great experience. Prompt service, repaired right the first time and my vehicle was returned freshly washed! Great attention to detail! Relaxed Overall great experience. Prompt service, repaired right the first time and my vehicle was returned freshly washed! Great attention to detail! Relaxed and friendly environment:) More

by melissaHAYLINGS Verified Customer Verified Customer

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