Brad Johnson | Page 3

The appointment was not successful because Brad didn’t make the time to do the things that I asked for. He made the appointment at 8am and then said they didn’t have time to get to the car that day so th make the time to do the things that I asked for. He made the appointment at 8am and then said they didn’t have time to get to the car that day so then it waited until the following day to get looked at. Then the video came back with all the things to fix but not the thing I asked to have serviced dealt with. When pushed, when I picked the car up, I wasn’t charged because the thing I asked for was not completed. More

by DAVID.SHAW7 Verified Customer Verified Customer

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Prompt, honest, accommodative, well managed. Organized procedures, good communication with technician, informative. Fair, specialist, great customer service. Organized procedures, good communication with technician, informative. Fair, specialist, great customer service. More

by BRYAN.BENNETT949 Verified Customer Verified Customer

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Professional service and knowledge as expected. Courtesy and precise information provided. Very pleasant environment. To recommend to friends Courtesy and precise information provided. Very pleasant environment. To recommend to friends More

by RENATO.GIORDANO Verified Customer Verified Customer

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Straight forward upfront information and updates regarding repair and maintenance services, makes the Capo VW experience very worthwhile - very responsive and respectful!! regarding repair and maintenance services, makes the Capo VW experience very worthwhile - very responsive and respectful!! More

by mwseamz Verified Customer Verified Customer

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Used this dealership for all of my maintenance and repairs of my 2019 Jetta. Everything is up to par. Great lobby for waiting for service on my VW. Thanks Also video from tech on status of my VW duri repairs of my 2019 Jetta. Everything is up to par. Great lobby for waiting for service on my VW. Thanks Also video from tech on status of my VW during maintenance visit. More

by HARRAZO Verified Customer Verified Customer

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Average. Didn't keep me informed of the status of the work. Car was kept for two weeks. Didn't keep me informed of the status of the work. Car was kept for two weeks. More

by JAMESRMITCHELL Verified Customer Verified Customer

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Always a great experience when I go to Capo VW! !! Very efficient and courteous experience. !! Very efficient and courteous experience. More

by JAIMOI55 Verified Customer Verified Customer

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I waited over two hours for an oil change. The service man told me that my car would be ready pretty soon. I noticed that my car was still in the parking spot where I had left it an hour and a The service man told me that my car would be ready pretty soon. I noticed that my car was still in the parking spot where I had left it an hour and a half ago he lied to me. I was not very happy at that point More

by Karen Ondatje Verified Customer Verified Customer

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Always amazing customer service. All associates listen to your needs I would recommend San Juan Capistrano VW to everyone All associates listen to your needs I would recommend San Juan Capistrano VW to everyone More

by kimberlylind1975 Verified Customer Verified Customer

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Friendly and always helpful they take care of their customers with loving care!! Thank you. customers with loving care!! Thank you. More

by GIUSYCOLUCCI Verified Customer Verified Customer

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