Brad Johnson | Page 7
Service Advisor
Capistrano Volkswagen
32922 Valle Road
San Juan Capistrano, CA 92675
329 Reviews
Write a Review329 Reviews of Brad Johnson
June 25, 2025
I wasn’t acknowledged when I arrived for my appointment. The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service per The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service person there, and Brad was alone when I returned to get the car. The dealership seems very understaffed. Had to wait 20 minutes for my car even though it was sitting in the lot 20 feet away. I have been happy there in the past (have purchased 3 cars there) but seems to be going downhill. Brad has been there a long time and is friendly and helpful. More
June 22, 2025
Dishonest service—they will overcharge you into the thousands of dollars for service and parts that aren’t needed. Workmanship is very poor and staff is incompetent. Work is never completed on time and thousands of dollars for service and parts that aren’t needed. Workmanship is very poor and staff is incompetent. Work is never completed on time and is terribly shabby. What was supposed to be fixed isn’t fixed, and they don’t conduct quality control and check their work. For example, my interior headliner had to be removed to do service involving the sunroof, but the headliner wasn’t reattached properly and was covered with dirty fingerprints. Stay away from this place! More
Other Employees Tagged: Cory Goodman, Norm Faller
June 20, 2025
Very pleased with everything Easy to get appointments very friendly and helpful. I will continue using for my next setvice very friendly and helpful. I will continue using for my next setvice More
Other Employees Tagged: Norm Faller
June 18, 2025
Best dealership ever! Everyone is so nice and professional. Many employees have been there for a really long time, which tells you what a great company it is to work for a Everyone is so nice and professional. Many employees have been there for a really long time, which tells you what a great company it is to work for and to do business with. More
Other Employees Tagged: Gary Willenborg, Nick Colucci, Miles Brandon, Kevin Dooris, Paul Clark, Norm Faller
June 16, 2025
3rd vehicle purchased here and always my go to for service, great team and always feel welcome here! service, great team and always feel welcome here! More
Other Employees Tagged: Joey Robustelli, Kevin Dooris, Alex Rosales
May 25, 2025
Very good honest dealer bought two cars from them and serviced them all the time since nee serviced them all the time since nee More
Other Employees Tagged: Norm Faller
May 20, 2025
The customer service team was very not helpful because they didn’t want to do my service because my car had very low mileage in it and it wasn’t time for service.. they didn’t want to do my service because my car had very low mileage in it and it wasn’t time for service.. More
Other Employees Tagged: Norm Faller

