Brad Johnson
Brad Johnson at Capistrano Volkswagen

Brad Johnson | Page 7

Service Advisor

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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4.6
329 Reviews
4.6

329 Reviews

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329 Reviews of Brad Johnson

July 02, 2025

Dealership Rating
Employee Rating

Great service from a friendly and professional crew. They fixed the problem on the second try due o a very obscure hardware malfunction. More

by drsdurana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

Capistrano Volkswagen responded

Thank you so much for the lovely review!

June 25, 2025

Dealership Rating
Employee Rating

I wasn’t acknowledged when I arrived for my appointment. The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service per More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 26, 2025

Capistrano Volkswagen responded

Hi Brian, Thank you for providing us with this insight into your service experience. We would like to apologize for not delivering on the normal level of customer service you expect, and also let you know that we appreciate you bringing this to our attention. Management has been made aware of your feedback and we are making changes to ensure a consistent experience for all of our guests. If you need anything further, or have any further details to provide, please email us at customerservice@capovwmazda.com.

June 22, 2025

Dealership Rating
Employee Rating

Dishonest service—they will overcharge you into the thousands of dollars for service and parts that aren’t needed. Workmanship is very poor and staff is incompetent. Work is never completed on time and More

by VW owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cory Goodman, Norm Faller

Jun 25, 2025

Capistrano Volkswagen responded

Thank you for taking the time to tell us about your experience. We sincerely apologize we did not meet your expectations and have looped our management team in on your review. We were not able to locate your appointment based on the information provided. If you would be so kind as to email us your first and last name, and any additional details you would like to provide, to customerservice@capovwmazda.com, we would appreciate it. Thank you, Capistrano Volkswagen

June 22, 2025

Dealership Rating
Employee Rating

Great service and millions of thanks to Zander for his help and thorough response. Second time here! More

by MYACOOB0
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Zander

Jun 23, 2025

Capistrano Volkswagen responded

Thank you for your review! We will pass your thanks on to Zander,

June 20, 2025

Dealership Rating
Employee Rating

Very pleased with everything Easy to get appointments very friendly and helpful. I will continue using for my next setvice More

by SRESHOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norm Faller

Jun 23, 2025

Capistrano Volkswagen responded

We appreciate you taking the time to leave a review!

June 18, 2025

Dealership Rating
Employee Rating

Best dealership ever! Everyone is so nice and professional. Many employees have been there for a really long time, which tells you what a great company it is to work for a More

by Nick
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 23, 2025

Capistrano Volkswagen responded

Thank you for your review!

June 16, 2025

Dealership Rating
Employee Rating

3rd vehicle purchased here and always my go to for service, great team and always feel welcome here! More

by sknnotstir3
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Jun 20, 2025

Capistrano Volkswagen responded

Thank you for your review and your loyalty!

June 02, 2025

Dealership Rating
Employee Rating

Excellent customer care and excellent service for my car! ! I love the videos they provide to show me what needs attention. More

by MCH8
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 04, 2025

Capistrano Volkswagen responded

Thank you so much for your review!

May 25, 2025

Dealership Rating
Employee Rating

Very good honest dealer bought two cars from them and serviced them all the time since nee More

by JCHRISTENSEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norm Faller

May 27, 2025

Capistrano Volkswagen responded

We appreciate you taking the time to leave a great review!

May 20, 2025

Dealership Rating
Employee Rating

The customer service team was very not helpful because they didn’t want to do my service because my car had very low mileage in it and it wasn’t time for service.. More

by MISSIONEROOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Norm Faller

May 21, 2025

Capistrano Volkswagen responded

We apologize that our service team was not helpful and you were not able to get your service completed. Based on the information given, I was not able to locate your information in our system. We would like to look into this situation further, can you please email us at customerservice@capovwmazda.com and provide your first and last name or phone number? Thank you, Capistrano Volkswagen

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