Bradd Troedel

Michael Troedel provided outstanding customer service from start to finish. I first contacted Michael two weeks prior to my visit after purchasing my Ghibli from a private seller in Fort Lauderdale (I a from start to finish. I first contacted Michael two weeks prior to my visit after purchasing my Ghibli from a private seller in Fort Lauderdale (I am from Michigan). I am a retired Police Sergeant and US Army Command Sergeant Major. Having that background, I was seeking someone who shared my "attention to detail" and work ethic as this was my first Maserati (my dream car that I had planned to buy once I retired from two long awarding careers, the US Army and Troy Police) and wanted to make sure my new car received the best care and safety inspection for the 1,400 mile drive back to Detroit. Michael and I spoke several times before I arrived in Fort Lauderdale and while at the dealership, enjoyed several discussions about the service being provided. I felt like I was visiting family with the trust and care he and the entire staff displayed during my visit. In addition to the great service and professionalism that Michael showed, my Technician/Shop Foreman (Brian), also displayed care and a high level of competence that exceeded my expectations, which is what I had hoped for as I planned this visit. I had the utmost trust and confidence in all the work he performed, and I'm happy to report that my 19.5-hour (1400-mile trip) back to Michigan was successful and without any mechanical issues!! I am so happy and would highly recommend both this dealership, the amazing service staff (Michael and Brad), and the amazing Technician/Foreman (Brian) to work on your vehicle with total confidence!! I also appreciate the follow-up call from Haylie (customer service) on my way home. I enjoyed sharing with her that I had driven approximately 800 miles at that point and all was going well. Very nice lady, very sincere and caring! Great Job, Crew! Keep up the amazing work, I am a Maserati customer for life, and thanks for your support and care of our Police/Military, it's appreciated more than you know! Be Safe, Joseph Haddad (US Army Command Sergeant Major and Retired Troy Police Sergeant). More

by redhawkvideo1986 Verified Customer Verified Customer

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New car not working, I didn’t get a loaner for one week, customer service was horrible, then second time I got a loaner and didn’t get any information on the car for two weeks and got the car back, with no customer service was horrible, then second time I got a loaner and didn’t get any information on the car for two weeks and got the car back, with no gas, interior storage door damaged, it’s been a nightmare More

by carlos Verified Customer Verified Customer

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I was very impressed with the service and the speed and cant wait to refer you business ! cant wait to refer you business ! More

by MITCHELL17 Verified Customer Verified Customer

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The service team here is absolutely fantastic! I highly recommend getting your car serviced here. I highly recommend getting your car serviced here. More

by Max Verified Customer Verified Customer

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Excellent service department. The whole team is world class!! Thank you Michael and staff truly appreciated! The whole team is world class!! Thank you Michael and staff truly appreciated! More

by Brad T Verified Customer Verified Customer

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Overall a good experience. There were a couple of steps in the process I didn't appreciate, but the Brad responded to my concerns with great respect and care. I will definite There were a couple of steps in the process I didn't appreciate, but the Brad responded to my concerns with great respect and care. I will definitely be using this dealership again. More

by kmreber Verified Customer Verified Customer

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Had to bring brand new car back twice, beepers still do not work. Safety is a big concern not work. Safety is a big concern More

by CHERBERT18 Verified Customer Verified Customer

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Excellent service Luis was very professional was in and out in no time great facility out in no time great facility More

by alaiog7 Verified Customer Verified Customer

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Luis is great and always gives great service. They make sure all issues are resolved. I am definitely brand loyal to Maserati because of the quality service I receive from Ferrari Maserati Alfa They make sure all issues are resolved. I am definitely brand loyal to Maserati because of the quality service I receive from Ferrari Maserati Alfa Romeo of Fort Lauderdale More

by CLAYTON ELLIOTT Verified Customer Verified Customer

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I have not had a good experience with this dealership since I bought my car. However, I was recently assigned a new service manager, Michael Troedel and I honestly could not say enough good things about since I bought my car. However, I was recently assigned a new service manager, Michael Troedel and I honestly could not say enough good things about him. He knows his stuff, is respectful, cares and is a genuinely nice person. I enjoyed working with him. I met met Brad Troedel as well who is head of the service department for the first time and he could not have been more helpful. I'm really appreciative for their help given the issues I've had with my vehicle since the day I pulled out of the dealership. If you have any choice of service managers to work with it absolutely has to be Michael!! More

by DANCHILEWICH Verified Customer Verified Customer

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