Bradford Rafter

Jonny was a great teacher about our new mercedes. He is very knowledgeable and enthusiastic about mercedes cars and went above and beyond. Vrezh was a great help in finding the best mercedes for us. He is very knowledgeable and enthusiastic about mercedes cars and went above and beyond. Vrezh was a great help in finding the best mercedes for us. Thank you Vrezh. Jay got our insurance and registration and was a big help in selecting the appropriate maintenance package. Brad and Celio were available to help with any additional questions. Thanks everyone. More

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During the sales process, Howard was exceptionally knowledgeable about the product and went above and beyond to help me place an order on the exact car I wanted. When issues arose on the manufacturer’ knowledgeable about the product and went above and beyond to help me place an order on the exact car I wanted. When issues arose on the manufacturer’s side, he worked diligently to find a solution. His patience was remarkable, even as I called and texted frequently with questions and concerns while the dealer trade partner proved difficult to work with. At delivery, Jonny was immediately ready to get to work, walking me through the many features of my technology-packed car. His deep knowledge of Mercedes-Benz products and genuine passion for helping customers were evident from the start. Beyond covering the basics, he offered thoughtful, personalized tips to help me tailor the car for my daily use—making the experience both informative and enjoyable. Finally, I want to thank Celio and Brad for stepping in to assist when complications arose during the dealer trade and vehicle location process. Their outreach and support were greatly appreciated. More

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We just got our new Mercedes' first one and had an excellent experience at Sudbury Mercedes . Starting with Sharon our greeter to our Guru teacher Jonny each one was outstanding . Dakota was our sa excellent experience at Sudbury Mercedes . Starting with Sharon our greeter to our Guru teacher Jonny each one was outstanding . Dakota was our sales person , very professional , gave us all the facts about various models which made it easy for us to make a selection .when we came to pick up our car she even surprised us with complimentary mats for the car. The sales manager Brad Raftor very genuine and someone u could trust fully gave us the best price without any negotiation. It didnt feel like a car dealership more like a family . The last but least without taking a 3 hour lesson from our teacher Jonny we would not be able to drive our new car and use any of its functions . He is extremely knowledgeable, patient and tech Guru Went thru each and every option in the car and set up apps on the phone . I would highly recommend to take a lesson from him worth every minute . Overall I would send all my friends to this dealership in Sudbury . The entire team is absolutely amazing . Thank you for making our experience and decision making easy . More

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Jonny is excellent! !! He walked me through all important features for our new GLC300. He is really an expert about the car and extremely knowledgable. This is our first !! He walked me through all important features for our new GLC300. He is really an expert about the car and extremely knowledgable. This is our first Mercedes-Benz, and we’re very excited about it. Vito, Yatin, Dominique, Daniel, and Brad all provided excellent service and were incredibly helpful throughout the entire process. More

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Absolutely excellent servicemanship at Sudbury MB by Mr Vito Argote, Jonny Pham! and thank you Brad and Jay! This dealership sets apart from other locations in terms of value, quality of service, profess Vito Argote, Jonny Pham! and thank you Brad and Jay! This dealership sets apart from other locations in terms of value, quality of service, professionalism, and their dedicated employees. They listened to our needs and provided the best deal they could offer. Thank you Brad! Jonny was also extremely knowledgeable, and passionate about the cars with such a great attitude! He was very thorough and detail oriented in showing us all features of the Mercedes. We appreciate that so much. Overall, our experience at Sudbury MB was incredible! We were initially skeptical about all those positive reviews but we just experienced that those are all true!! We surely will be back to this dealership! More

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The level of professionalism from Howard, Johnny Pham, Yatin and Bradford was truly impressive. This dealership have set the standard, it will be hard to go anywhere else after this experience. Thank you Yatin and Bradford was truly impressive. This dealership have set the standard, it will be hard to go anywhere else after this experience. Thank you for such a smooth experience with the purchase! More

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From the moment I stepped into Mercedes-Benz of Sudbury, I knew I was in great hands. The entire experience was nothing short of exceptional—defined by professionalism, warmth, and a genuine dedication to s I knew I was in great hands. The entire experience was nothing short of exceptional—defined by professionalism, warmth, and a genuine dedication to service. Every member of the team I encountered, even in the smallest interactions, made me feel valued and welcomed. The dealership itself was immaculately clean and organized, a true reflection of the premium brand they represent. A standout part of my experience was working with Jonny Pham, the Product Concierge and Delivery Specialist. Jonny delivered a truly riveting performance—his knowledge of the vehicle was nothing less than impressive. He walked me through every detail of how the car worked with both patience and precision, ensuring I left feeling completely confident behind the wheel. His passion for the brand and dedication to helping clients understand the full value of their vehicle was apparent and deeply appreciated. Vito Argote, my car salesman, made the entire purchasing process seamless and stress-free. His professionalism and approachability were evident from the start. Vito answered all of my questions with clarity and made sure I was informed and comfortable with each step along the way. His commitment to providing a top-tier client experience never wavered. Sales Manager Brad Raftor deserves special recognition as well. Throughout the entire process, Brad remained incredibly kind, caring, and supportive. His leadership and thoughtful approach created a sense of trust and comfort, and it was clear he genuinely cared about my satisfaction and overall experience. Josue, the Closing and Finance Manager, ensured that the final steps of the process were handled with great care and efficiency. He walked me through all the necessary paperwork with ease and clarity, making what could be a daunting process feel simple and straightforward. Every single team member I interacted with—whether briefly or in-depth—was professional, respectful, and kind. They each contributed to an experience that felt personal, smooth, and luxurious from beginning to end. Mercedes-Benz of Sudbury has set a new standard in customer care. I can’t recommend them highly enough. Thank you to the entire team for making this such a memorable and positive experience. From top to bottom I am fully pleased with my purchase and overall experience at Mercedes Benz of Sudbury. It took me an hour to get to this dealership from my home and I would make that drive 100 times to receive the service I got from them! More

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Fantastic experience. From initial contact, ordering, delivery and dealer preparation. Everyone involved in the process was extremely professional and helpful. My post-sal From initial contact, ordering, delivery and dealer preparation. Everyone involved in the process was extremely professional and helpful. My post-sales session with Jonny was outstanding. He answered all of my questions - including ones I hadn't even thought of - and took the time to make sure I was comfortable with the cars features and advanced technology. I will definitely recommend this dealer and especially a session - or two - with Jonny, More

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Want a wonderful experience working with Franco, Jonny and Sharon purchasing and learning about my new car. I am so glad to have started a relationship with the Sudbury Mercedes dealership. and Sharon purchasing and learning about my new car. I am so glad to have started a relationship with the Sudbury Mercedes dealership. More

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We have purchased many vehicles from this dealership. Everyone there is knowledgeable, friendly and professional. Everyone there is knowledgeable, friendly and professional. More

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