Brandon Alvarado | Page 21

Austin Carr and Brandon Alvarado were not only rude but forced me to pay a $250 diagnostic fee to tell me what I already knew, that the radio doesn’t work. The dealership wanted $1700 for a radio installat forced me to pay a $250 diagnostic fee to tell me what I already knew, that the radio doesn’t work. The dealership wanted $1700 for a radio installation, it costs $150 online. More

by Ryan Verified Customer Verified Customer

Print

The service was very good, professional and very fast. I felt good. Thank you very much. I felt good. Thank you very much. More

by EVYARIEL Verified Customer Verified Customer

Print

Liam was super helpful and was very professional! My car took less than an hour for its 5 thousand mile service without an appointment. My car took less than an hour for its 5 thousand mile service without an appointment. More

by LNOBLE0 Verified Customer Verified Customer

Print

Here is some correspondence between Angela and I: "Thank you for the video Angela - absolutely exceptional. My concern now is that I brought the truck in for a power steering fluid leak 2 weeks ago, a d you for the video Angela - absolutely exceptional. My concern now is that I brought the truck in for a power steering fluid leak 2 weeks ago, a detail video was provided, which assured me the leak had been identified with recommendations. The initial cost was almost $2k but studs were broken, which Toyota could not replace, leading to a discount. I then had to hunt down stud replacements - spacers are discontinued; this was painful. From my perspective it seems that I spent approximately $1,550.00ish the first time - had the studs not been snapped it would have been closer to $1,900.00, and the problem wasn't remedied. I received a second video with new recommendations and additional $1,800.00 - one TPMS was replaced and the tire pressure relative to the other tires is still low. There was payment for diagnostic, labor and parts the first time. This seems like the work, which I brought the Tundra in for the first time, was not completed. Angela, now I'm being counseled and advised into spending an additional $600 to $1,800.00 dollars to fix the same problem again. It seems as if I'm being charged twice for the same problem/issue. It was not done correctly the first time. Please Angela, help me out here." Angela, you are an exceptional employee, who represents Toyota very professionally. After I sent the aforementioned text I did not know, where I stood with the dealership, but you took care of me. You guys searched for the truth and backed it with facts. In conclusion you saved my family and I hundreds of dollars and resolved the issue. Thank you and God bless you Angela Priester. More

by KENNETHSEMAIL.KM Verified Customer Verified Customer

Print

Great service and staff. Would recommend Toyota of Tampa bay to everyone.Completely satisfied with service. Would recommend Toyota of Tampa bay to everyone.Completely satisfied with service. More

by ZELJKOGAVRIC Verified Customer Verified Customer

Print

I was recommended service that my vehicle did not need. This was not the first time. I will start doing my service somewhere else. You guys don't respect customers, you just want to rip off money or push This was not the first time. I will start doing my service somewhere else. You guys don't respect customers, you just want to rip off money or push a new vehicle sale. More

by None Verified Customer Verified Customer

Print

Muy bien servicio lo recomiendo muy profesional y rápido todo y seguro muy amables todo el personal y capacitados excelente todo y seguro muy amables todo el personal y capacitados excelente More

by edilflorescabrera2016 Verified Customer Verified Customer

Print

I love this dealership and service center. The Service Department always goes well beyond expectations. Thank you!!!! The Service Department always goes well beyond expectations. Thank you!!!! More

by JACKIEGRIFFIN72 Verified Customer Verified Customer

Print

Reliable service! Setting appointment was smooth. Knowledgeable staff. Very convenient hours! Follow up was excellent. Setting appointment was smooth. Knowledgeable staff. Very convenient hours! Follow up was excellent. More

by OGRAY Verified Customer Verified Customer

Print

The customer service was great. I would recommend them to all that need any maintenance on their vehicle. The experience what is to brag about. I would recommend them to all that need any maintenance on their vehicle. The experience what is to brag about. More

by springfieldt275 Verified Customer Verified Customer

Print