Brandon Cole

The customer service at Northside Auto Group is nothing short of exemplary! From our first contact via their website to driving off the lot in our new F-150, the process was a complete pleasure. Jerry met short of exemplary! From our first contact via their website to driving off the lot in our new F-150, the process was a complete pleasure. Jerry met us for our scheduled test drive and gave us a comprehensive tour of the truck. He explained all of the technology and features, showed us how to operate everything, and answered all of our questions. There was no pressure to purchase the vehicle, nor any additional service plans or accessories. Brandon met with us for a quick chat and explained the cost comparison between choosing a lower interest rate and maximizing the rebates. Korbie walked us through all of the financing options and the completion of the documents with professionalism and an efficiency that can only come from experience, all while showing a genuine interest in getting to know us. Before we left, Jerry assisted us with setting up the Ford app, adding our new vehicle, and pairing our phone. Purchasing a new vehicle is usually my least favorite thing to do, but our experience with the team at Northside Auto Group was definitely the exception! We were in and out in under two hours, and we couldn't be happier with our new truck and the outstanding customer service we received. I highly recommend Jerry and the team at Northside Auto Group! More

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Looked a car up on auto trader called to verify price. Quoted 6700 more than advertised price. This is what give dealerships a bad name. Bunch of crooks! Family owned my xxx! Quoted 6700 more than advertised price. This is what give dealerships a bad name. Bunch of crooks! Family owned my xxx! More

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There are good people here but unfortunately the typical stereo type of the "car dealership" are true here also. Pricing games with dealer add on's, finance add on's, and etc. The dealer add on's are SCAMS! stereo type of the "car dealership" are true here also. Pricing games with dealer add on's, finance add on's, and etc. The dealer add on's are SCAMS!! Just a way to get their price up to where they want no matter the so called "bonus cash or any other incentives" they may offer. My family has bought several vehicles from this dealership only cause the distance factor and location. If there was another dealer closer or one who happen to have the right one I was looking for, I would had gone there. The sales manager argued with us about the fact we were disputing have to pay for the dealer add on's more than he was trying to sell the vehicle. Another sign of shady business and one manager who I think is the Fleet or Internet sales told me " You drove all the way up here to dispute something" even though I was coming to drop off a family member for service. Just plain rude and certainly not customer friendly! The last vehicle I bought from this dealership will be my last, due to the experience. I was told to come up and make a deal and get an offer for a trade in. Keep in mind I had received a letter stating I would “receive Top Dollar" for my trade. That was further from the truth!!!!! They offered me bottom dollar cause " the person who grades cars was gone" so I guess I was either given a low bid cause they didn’t know what they were doing and or the top dollar was a scam just to get you in the door. I drove off and left, then on the way home the salesman/middleman calls me and asks why I left. I said because you said we couldn’t make a deal and shook my hand. Typical, why can’t you just be HONEST for once and be transparent, but I guess it’s easier to scam people and make more profit then to sleep good at night and know your honest. I could go on and on, but bottom line is don’t go to this place, and if you do bring a cpa, a lawyer, and a ford rep on cell phone to aid in knowing the lies, scams and pricing misleading. More

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I only shop at Northside for vehicles! Juan is my go to for any and all vehicles new and used. Everyone goes above and beyond expectations, I highly recommend Northside. Nothing but best fr Juan is my go to for any and all vehicles new and used. Everyone goes above and beyond expectations, I highly recommend Northside. Nothing but best from these guys! More

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Vehicle service I had a great experience while getting my oil changed. I received quick, friendly service and even received a courtesy call as a follow up to make sur I had a great experience while getting my oil changed. I received quick, friendly service and even received a courtesy call as a follow up to make sure everything went well. More

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Professional, attentive, courteous The salesman, Jason Vasquez, was a knowledgeable, well informed sales person for the vehicle I was interested in. The body shop personnel, the gener The salesman, Jason Vasquez, was a knowledgeable, well informed sales person for the vehicle I was interested in. The body shop personnel, the general manager, and the front desk lady were pleasant and helpful. The vehicle had scratches and they repaired all to my satisfaction and never questioned the need to do it or to what degree they should repair them. I was thoroughly impressed with every aspect of this vehicle purchase and will continue to trade at Northside for years to come. More

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Well done ! Salesman Maptt was incredible! I didn’t appreciate mr cole trying to back off the price given after I shook hands and initialed the price. Salesman Maptt was incredible! I didn’t appreciate mr cole trying to back off the price given after I shook hands and initialed the price. More

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