Charles Williams

Customer service review I take my vehicle to North Side Ford for the quick and quality service they provide. I drop off my vehicle knowing it is in good hands and come get it I take my vehicle to North Side Ford for the quick and quality service they provide. I drop off my vehicle knowing it is in good hands and come get it when it is ready. The service technicians keep their focus to complete their work and get to the next customer promptly. They are curteous and respectful of your needs. The sales team are always helpful and able to answer our questions and give us details on the vehicles for sale on the lot. The facility is always in nice condition and if you make it out during holidays, you may get a free snack or lunch. When we go to the dealer, NorthSide Ford is an automatic decision. More

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Valued accounts They will write down a price and they will honor the deal for a month! I’m still waiting on my full detailing but it difficult to get this done when y They will write down a price and they will honor the deal for a month! I’m still waiting on my full detailing but it difficult to get this done when you live out of town and have to make an appointment. Ford corporation ought to make it easier for these dealerships to service accounts without feeling like they are losing loyalty from their clientele. More

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Superior Buying Experience Experienced, knowledgeable, friendly and hospitable sales person. Best variety and selection of vehicles on hand. No hassle vehicle buying experienc Experienced, knowledgeable, friendly and hospitable sales person. Best variety and selection of vehicles on hand. No hassle vehicle buying experience. Expert, impressive and friendly Management. More

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Profesional and totally capable. Made the purchases easy The sales team wee extremely helpful and fully knowledgeable in all aspects covered during my purchase of the F-150 and Mustang. It was the easiest p The sales team wee extremely helpful and fully knowledgeable in all aspects covered during my purchase of the F-150 and Mustang. It was the easiest purchase if had in over twenty years. The financial part of the purchase was smooth and with little or no anxiety. I actually enjoyed the whole experience and will highly recommend this company, and this sales team to all who ask. Thanks for the experience and the vehicles. More

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Jordon, your a Godsendgx We were up a creek without a paddle, our truck had a blown engine, we had a 5th wheel trailer out on the highway, and no way to go anywhere. Jordan an We were up a creek without a paddle, our truck had a blown engine, we had a 5th wheel trailer out on the highway, and no way to go anywhere. Jordan and Charles are the best. They got us into a rig and on our way the next say. Words cannot express our gratitude. Thank you. More

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Used Truck Experience I live 5 hours away from this dealership and found the PERFECT truck online for a fantastic price. I was hesitant to call and try to conduct business I live 5 hours away from this dealership and found the PERFECT truck online for a fantastic price. I was hesitant to call and try to conduct business over the phone but I'm very happy I did. My sales person was Kevin Seibel and he was simply fantastic. He returned all my phone calls quickly and answered my multiple text messages promptly. He was very accommodating and found out the information I needed to make the transaction as easy as possible. When we first arrived at the dealership we were greeted by the Internet/Fleet Manager, Charles Williams. Charles was fantastic to talk with and extremely friendly. Trey Engle, the Finance Director shopped around and found me a MUCH lower rate than what Ford initially offered. This actually saved me close to $1k in finance charges. Carlos, in the detail area, came out and inspected the truck one last time before we left. Everyone we interacted with at the dealership was great, except the two parts counter guys inside the dealership. They were clearly annoyed just by my presence. If you're looking for a used vehicle, find Kevin, he was great!!! Overall, a wonderful and painless experience and I would not hesitate to do business here again. More

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Friendly and Professional Among the many car dealerships that I have visited, I was pleasantly surprised to find a group of friendly, professional car dealers. They made the w Among the many car dealerships that I have visited, I was pleasantly surprised to find a group of friendly, professional car dealers. They made the whole ordeal of buying a car quick, easy and painless. More

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AMAZING! I give NSFORD and the employees I worked with 5 stars because they went above and beyond to not only help me find thee exact car I wanted but took car I give NSFORD and the employees I worked with 5 stars because they went above and beyond to not only help me find thee exact car I wanted but took care of me and my wants as well. Even with the weather acting up they went above and beyond and made my first experience with NSFORD one to remember. I look forward to doing more business with this outstanding group of guys. I was able to trade in and drive off in my CPO mustang within only a couple hours. Highly recommend ALEX MANCILLA he was a great help and a real pleasure to do business with. CHARLES WILLIAMS greeted me right away and made me feel at home. He told me that him and his team would do everything possible for me to leave in the car I wanted. ROB RODRIGUEZ handled my financing and was not only extremely knowledgeable, he provided me with the best possible package for my car. Big thanks to the team and to everyone I worked with. More

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Best Dealership In San Antonio As far as dealerships go, we feel that Northside is the best here in San Antonio. We did have some dealings with other dealerships in our area here an As far as dealerships go, we feel that Northside is the best here in San Antonio. We did have some dealings with other dealerships in our area here and most were just flat out not worth even a poor rating. However dealing with Northside was a good experience As most people we would rather have a root canal than have to go through the dealership experience and deal with the vultures that wait for you as you drive in the lot. It wasnt quite that way at Northside. We were met after pulling in by a salesman, when we gave him a salesmans name that we had been in contact with, he took us right inside and to the man we were to see. We knew exactly what we wanted and we knew what we were willing to pay. We layed it all out to him and he had something close to our needs and wants. After the test drive, he was clear that if it wasnt what we exactly wanted we could shake hands and part as friends at anytime. We were also given the option to order the exact vehicle we wanted. We were prepared to do just that. But the one we drove was close enough to what we would have ordered and the things that werent on it that we did want were also added to the paperwork and they ensured us that everything would be taken care of in only a couple days. They were true to their word. We got what we wanted and paid what we were prepared to pay. The other people that worked there were conscious to our needs and were also willing to do what it takes to make us happy. While they had to do the work on our new truck to add the things it didnt have that we wanted we were told it would take about 3 days. They gave us a loaner. I was ready to have some old beat up trade in. Nope...... They gave me a brand new pickup to drive while they were working on mine. We dealt with New car sales, the accessories department manager and the service department manager. ALL of them were very nice and accommodating. Its not just the deal we got Nor just the people we dealt with. It was everything together that made our experience a good one. We will definitely go there again when the time comes to purchase something else. We will also HIGHLY recommend the dealership (Northside Ford) to any and all who may be looking to buy a vehicle of any type, Car or Truck. New or Used......... They are very good people to deal with. More

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