All I can say it was a easy decision and our salesperson
was incredible and we have our vehicle that we wanted.
was incredible and we have our vehicle that we wanted.
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by anthony75211
Verified Customer
Verified Customer
Dec 10, 2025 -
Grand Prairie Ford responded
Thank you for your positive feedback! We're thrilled that our sales team provided outstanding service and that you got exactly the vehicle you wanted. We appreciate you choosing Grand Prairie Ford!
Everyone was great from the beginning start of the
purchase to finance to the final make ready to delivery
purchase to finance to the final make ready to delivery
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by DCCDFW
Verified Customer
Verified Customer
Dec 10, 2025 -
Grand Prairie Ford responded
Thank you for your wonderful feedback! We're thrilled that our team provided excellent service from purchase through financing to delivery. We appreciate you sharing your positive experience and look forward to serving you again at Grand Prairie Ford.
Great experience.
Easy to work with. Joey pacheco was great explaining and showing us the truck.
Easy to work with. Joey pacheco was great explaining and showing us the truck.
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by LUGOJULIO
Verified Customer
Verified Customer
Dec 09, 2025 -
Grand Prairie Ford responded
We are utterly delighted to hear about your wonderful experience with us. It's fantastic to know that working with our team was straightforward and hassle-free for you. We're especially pleased that you found the explanation and demonstration of the truck to be thorough and helpful. Your kind words about our team member's expertise in guiding you through the process mean so much to us. Thank you for taking the time to share your positive experience - it truly makes our day to know we exceeded your expectations.
I don’t know who Brandon is to rate.
The dealership is like most dealerships. Everything was fine but they are real hung up on their surveys and encourage you to give all 5’s. So I’m not
The dealership is like most dealerships. Everything was fine but they are real hung up on their surveys and encourage you to give all 5’s. So I’m not sure what the point of the survey is.
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by kimberlydean2588
Verified Customer
Verified Customer
Dec 09, 2025 -
Grand Prairie Ford responded
We acknowledge your feedback and appreciate you taking the time to share your experience with us. We understand your confusion about the survey process and value your honest perspective on how we handle feedback collection. We recognize that authentic feedback is most valuable when it reflects genuine experiences. We strive to provide a straightforward and transparent service experience, and your input helps us better understand how we can improve our approach to gathering customer insights. To discuss this further, please contact Maricela Vera at Mvera@grandprairieford.com.
Mike the salesman was great!
Financing was not great, errors on paperwork multiple times that I had to catch before signing
Financing was not great, errors on paperwork multiple times that I had to catch before signing
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by Ndchilson
Verified Customer
Verified Customer
Other Employees Tagged:
Brandon Flem
Dec 04, 2025 -
Grand Prairie Ford responded
We are delighted to hear about your positive experience with our sales team! It's wonderful that you found the service excellent and helpful throughout your visit. We truly value your feedback regarding the financing process and appreciate you bringing the paperwork concerns to our attention. Your diligence in reviewing the documents before signing shows great attention to detail, and we understand how important accuracy is in these transactions. Your input helps us continue improving our processes to ensure every aspect of the car-buying experience meets the high standards you deserve. Thank you for choosing Grand Prairie Ford and for taking the time to share your experience with us.
I purchased a brand-new 2025 Mustang GT Premium from
Grand Prairie Ford on November 15, 2025. I want to start by recognizing the sales team — they worked hard throughout the process, and I was satisfied
Grand Prairie Ford on November 15, 2025. I want to start by recognizing the sales team — they worked hard throughout the process, and I was satisfied with their professionalism and dedication. Their effort deserves credit, and I truly appreciated the support during the purchase.
Unfortunately, the condition of the car after delivery and the follow-up work left me disappointed. The vehicle was not properly detailed or cleaned when returned to me. Instead, it was handed back immediately after the paint job and buffing, with visible compound debris left behind. The paint had numerous imperfections, permanent residue that is difficult to remove, and even splatters across the panels. For some reason, excess compound was also found inside the trunk and even in the backseat area, which should never happen on a new premium vehicle.
While Grand Prairie Ford did attempt to fix the original bumper/headlight defect, the quality of the paint correction and detailing was unacceptable. Rather than restoring the car to factory condition, the finish was left worse than before.
I also tracked the vehicle using the Ford App and an Apple AirTag, and discovered that it had been moved multiple times away from the dealership. The odometer showed an additional 3 miles driven, and the gas gauge reflected usage beyond the original amount when I dropped it off. This raises serious concerns about accountability and proper handling of customer property.
I want to be clear: I love Ford and the Mustang brand. My concern is not with the product itself but with the dealership experience and the lack of care in handling repairs and detailing. Some Ford dealerships need more overall improvement to meet the standards customers expect, and if that cannot be guaranteed, then customers should at least be compensated or supported through other Ford departments to ensure satisfaction.
Overall, I appreciate the effort of the sales staff and the fact that Grand Prairie Ford attempted to address the defect, but the poor delivery condition, paint imperfections, compound debris inside the car, and unexplained driving of my vehicle have left me disappointed. I chose this dealership over others in the county because I trusted them, and I hope to see improvements that reflect the quality and reputation of the Ford brand.
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by mark.e.gutierrez23
Other Employees Tagged:
Carlos
Dec 04, 2025 -
Grand Prairie Ford responded
We take your feedback seriously and understand your disappointment. Your detailed account helps us recognize where we fell short of the standards that we strive to provide. We genuinely appreciate your recognition of our sales team's professionalism and dedication during your purchase process. Their commitment to serving customers like yourself reflects the standard we strive to maintain across all departments. Please contact Maricela Vera at Mvera@grandprairieford.com so we can discuss how to properly address your concerns and work toward a resolution.
Wonderful from start to finish It's was an overall great
experience. They were super kind and helpful from start to finish
experience. They were super kind and helpful from start to finish
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by Carsonbconner
Verified Customer
Verified Customer
Other Employees Tagged:
Brandon Flem
Dec 10, 2025 -
Grand Prairie Ford responded
Thank you so much for your wonderful feedback! We're thrilled that our team provided exceptional service from start to finish. Your kind words truly motivate us to continue delivering excellent experiences for every customer. We appreciate you taking the time to share your positive experience with Grand Prairie Ford!
Professional and great incentives.
Friendly manager Fast service delivery of our new truck. Nice lady who brought it. Answering all questions and not rushing to leave.
Friendly manager Fast service delivery of our new truck. Nice lady who brought it. Answering all questions and not rushing to leave.
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by MRYEDENS
Verified Customer
Verified Customer
Other Employees Tagged:
Brandon Flem
Dec 10, 2025 -
Grand Prairie Ford responded
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our professional service, incentives, and fast truck delivery. We're especially pleased our staff took time to answer all your questions thoroughly. Your recognition of our friendly management and efficient service means so much to us. We appreciate you sharing your experience and look forward to serving you again!
Pretty simple front to back.
But, some of the communication could be improved regarding the process.
But, some of the communication could be improved regarding the process.
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by DARYAND
Verified Customer
Verified Customer
Other Employees Tagged:
Brandon Flem
Dec 01, 2025 -
Grand Prairie Ford responded
Thank you for your feedback! We're glad your experience was straightforward. We appreciate your input on improving our communication and look forward to serving you again.
The dealership was very nice the salesman Max was very
informative and got me a good deal thank you Grand Prairie Ford.
informative and got me a good deal thank you Grand Prairie Ford.
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by dpmiley1970
Verified Customer
Verified Customer
Dec 01, 2025 -
Grand Prairie Ford responded
Thank you for the wonderful feedback! We're thrilled that Max provided helpful information and secured you a great deal. Your satisfaction means everything to us, and we're grateful you chose Grand Prairie Ford.
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