Brandon Fraikes
Brandon Fraikes at Five Star Subaru of Grapevine

Brandon Fraikes | Page 33

Finance Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.9
618 Reviews
4.9

618 Reviews

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618 Reviews of Brandon Fraikes

June 17, 2023

Dealership Rating
Employee Rating

second time A Cavazos has helped us purchase a Subaru - he is attentive, courteous and thorough! we had a good experience at Five Star Subaru!! More

by leilacash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Azrael Cavazos , Jeff Davis

Jun 18, 2023

Five Star Subaru of Grapevine responded

Hello leilacash! How great to have you return to Five Star Subaru. Azrael is very customer focused and continues to be available at 817-438-1700 when you have questions about your new car. Enjoy your ride and call us any time. Thank you for your business and review, Doug Laymon, Sales Manager

June 09, 2023

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Very responsive dealership, friendly, helpful and professional. I would definitely recommend this dealership, they made the whole process as simple as possible, kept me up to date and were very flex More

by simonrussell.one
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 10, 2023

Five Star Subaru of Grapevine responded

Thank you, simonrussell! Your recommendation of Five Star Subaru is greatly appreciated. Count on us when you have vehicle concerns at 817-438-1700. We appreciate your trust in us and look forward to serving you again in the future. Best Regards, Doug Laymon, Sales Manager

June 09, 2023

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Employee Rating

Great service, I am very much enjoying the safety and entertainment features of my new car! More

by nem0800
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shannon Reust , Jordan Reddish

Jun 09, 2023

Five Star Subaru of Grapevine responded

Congratulations, melishnina, on your purchase at Five Star Subaru. If there is anything else we can assist you with or if you have any further feedback or questions, please don't hesitate to call us at 817-438-1700. We are here to make sure you are completely satisfied with your vehicle and our services. Thank you, Doug Laymon, Sales Manager

June 08, 2023

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Great dealership. Everyone was polite,informative,attentive. Ron made the buying experience very easy. Sha dani really explained how the many features in my car work. More

by katinka2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ron Singuluri , Jeff Davis

Jun 09, 2023

Five Star Subaru of Grapevine responded

Hello Katinka2, Thank you for your business and for taking the time to share your positive experience. We look forward to serving you in the future and providing you with exceptional service. Let us know how we can help you enjoy your new Subaru at 817-438-1700. Have fun! Best Regards, Doug Laymon, Sales Manager

June 08, 2023

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Employee Rating

It was and excellent experience. Great facility, great salesman, great finance team, great management. I will be a Subaru owner for life. Thank you David Hendrix for all you help. More

by jwhitmire23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Davis

Jun 08, 2023

Five Star Subaru of Grapevine responded

Hello jwhitmire23, We greatly appreciate your trust and confidence in Five Star Subaru. Our team is dedicated to providing you with an exceptional car-buying experience, and we are thrilled that you have given us the opportunity to assist you in finding the perfect vehicle. Reach us at 817-438-1700 when you have technical or care concerns. We will be happy to share our knowledge. Enjoy your new Subaru. Thank you, Doug Laymon, Sales Manager

June 08, 2023

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Employee Rating

Purchased a used car from them, found an issue on the way home and took it back. They had it assessed and told me they would have the work done to fix it. I made a call to the other dealership doing the wor More

by jdperkinzz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Shannon Reust

Jun 08, 2023

Five Star Subaru of Grapevine responded

We sincerely apologize for the inconvenience you faced with your purchase of a 2012 Acura. We appreciate that you promptly returned the vehicle to us within a few days. After sending it to Acura for diagnosis, the repair estimate turned out to be unexpectedly high. Considering this, we decided it would be best to repurchase the vehicle from you. As you rightly mentioned, we believe it's important not to pass on known issues to our customers. Once we were aware of the problem, we sent the vehicle to auction. It might have briefly appeared on our website when we reintroduced it into our system. Please don't hesitate to reach out if there is anything else we can assist you with. Sincerely, David Cheney General Sales Manager Five Star Subaru of Grapevine Direct: 817-438-1705

June 07, 2023

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I don't remember meeting Doug Laymon. However Taylor and Brandon made car buying relaxed, fun experience. More

by AlM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Greene

Jun 08, 2023

Five Star Subaru of Grapevine responded

Hello AIM, Thank you so much for your kind words and for choosing Five Star Subaru for your automotive needs. We truly appreciate your trust in us and your recommendation. We continue to be available for your new car questions at 817-438-1700. I hope to meet you during your next visit. Sincerely, Doug Laymon, Sales Manager

June 07, 2023

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Employee Rating

Very good experience with both the salesman and the business rep. Very laid back and no "used car salesman" tactics or pressure. More

by fdahman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Frank Lara

Jun 08, 2023

Five Star Subaru of Grapevine responded

Congratulations, fdahman, on your purchase at Five Star Subaru. We truly appreciate your recommendation. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. We're here to help. Thank you for your business and review, Doug Laymon, Sales Manager

May 29, 2023

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Employee Rating

Awesome experience, Cameron really went above and beyond to help me find my first car, but sadly after owning it I made a mistake and wasn’t a proper fit for me and my family, reached out to Cameron and the More

by eddimorales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cameron Alexander, Kenny Wilder , Jeff Davis

May 30, 2023

Five Star Subaru of Grapevine responded

Hello eddimorales, It's wonderful to know that the Five Star Subaru sales team met your expectations and made your car-buying process a positive one. If there's anything else we can assist you with or if you have questions, please don't hesitate to reach out to us at 817-438-1700. We are here for you. Enjoy your new car! Best Regards, Doug Laymon, Sales Manager

May 27, 2023

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Employee Rating

Very nice and friendly staff. Good dealership. Derek is really nice and helped us in getting the car quickly. More

by rajiv2959
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 27, 2023

Five Star Subaru of Grapevine responded

Hello rajiv2959, We wanted to take a moment to express our sincere gratitude for the high marks and wonderful comments you shared about your shopping visit to Five Star Subaru. Your feedback means the world to us, and it truly brightened our day. Let us know when you have questions about your new car at 817-438-1700. We are here to help you fully enjoy your ride. Thank you, Doug Laymon, Sales Manager

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