Brandon Leger

**BUYER BEWARE — GET EVERYTHING IN WRITING BEFORE AUTHORIZING REPAIRS AT PARAMOUNT KIA OF ASHEVILLE!** Our experience with Paramount Kia of Asheville has been extremely disappointing, and I hope s AUTHORIZING REPAIRS AT PARAMOUNT KIA OF ASHEVILLE!** Our experience with Paramount Kia of Asheville has been extremely disappointing, and I hope sharing it will prevent someone else from going through the same situation. Our 2016 Kia Sorento experienced a major engine failure while traveling from the Chicago, Illinois area to North Carolina. Kia Corporate ultimately approved and covered the engine replacement under its extended warranty program, which we appreciated. Unfortunately, that is where the positive experience ended. Paramount Kia charged us approximately **$1,324 for an additional "engine refresh kit"** that we maintain was never properly explained or authorized. The package even included a serpentine belt that had been replaced just ONE WEEK before the vehicle arrived at the dealership! While we were waiting for Kia Corporate to approve the engine replacement, the dealership provided an estimate showing potential out-of-pocket expenses. We were never clearly told that this additional refresh package would NOT be covered by Kia Corporate or that we would be responsible for paying for it. Had this been properly explained, we would NEVER have agreed to the package. We discussed our concerns with Jennifer, the Service Manager, and Brandon, the Dealership Manager. Despite explaining the circumstances and questioning the charges, the dealership refused to remove them. During our discussion, Brandon stated that the dealership "can't lose money." My response is that customers should not be expected to pay for additional services that were not clearly explained and approved. What makes this especially disappointing is that the vehicle owners live in the Chicago area and were stranded hundreds of miles from home. We were left feeling that our circumstances and the fact that we were unlikely to become repeat customers made little difference to the dealership. We ultimately paid the disputed charge so the vehicle could be picked up and driven home. We are continuing to pursue reimbursement. **MY ADVICE TO ANYONE USING PARAMOUNT KIA:** Get EVERYTHING in writing. Do not assume that because Kia Corporate approves a warranty repair, the dealership will clearly explain additional charges. Ask specifically what is covered, what is NOT covered, and whether you will owe anything before any work is performed. We appreciate Kia Corporate replacing the engine, but our experience with Paramount Kia's handling of the additional charges has left us extremely disappointed. A dealership should earn customer trust through transparency, clear communication, and fair treatment — whether the customer lives across town or 700 miles away. More

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Kaliegh, Brandon and Faith were very kind and knowledgeable. Thus is the dealership to go too. knowledgeable. Thus is the dealership to go too. More

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Courteous, knowledgeable, patient, minimally pushy. The purchase took 4 hours. I had numerous questions since I haven't driven a phev. Was not inclined to buy extended warranty. After extended dis The purchase took 4 hours. I had numerous questions since I haven't driven a phev. Was not inclined to buy extended warranty. After extended discussion with Brandon decided the purchase would be useful. He clarified the matter. The finance officer was knowledgeable and her manner showed that my considerations were not secondary to the sale. Charly, the sales rep, accommodated my questions. More

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Josh was amazing ! So easy to work with. Great experience. He was a big reason I came back to Paramount Kia to buy my Telluride. I will be recommending him. So easy to work with. Great experience. He was a big reason I came back to Paramount Kia to buy my Telluride. I will be recommending him. More

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We have bought a lot of cars over the years and this by far has been one of the best experiences! Erica was great to work with! Super low pressure and very attentive. Brandon the manager was very reasonabl far has been one of the best experiences! Erica was great to work with! Super low pressure and very attentive. Brandon the manager was very reasonable and easy to deal with as well. Highly recommend! More

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