Brandon Morgado | Page 205

They lie to you about serious problems/ 5th Gen CRV engines I went to Curry Honda back in fall of 2018 to talk about upgrading my 2018 CRV to a higher trim model. At that time the sales person told me someone f I went to Curry Honda back in fall of 2018 to talk about upgrading my 2018 CRV to a higher trim model. At that time the sales person told me someone from Honda corporate had come to the dealership and trained their sales and service staff all about oil dilution. The sales person stated emphatically ALL Honda dealership Staff got this training and anyone who said otherwise was lying. I did not end up upgrading my car. But fast forward to February 2019. While putting washer fluid in my car the engine started rapping badly. Called road side assistance, had it towed in. After they looked at it, the service advisor Brandon came and got me and took me into the managers office, where he tried to show me a stupid video Honda has made about Oil dilution. He lied to my face and told me that oil dilution is normal and not a problem at all. He insisted that the oil being an inch over the full line is fine and totally normal. He denied that they smelled gasoline in the oil, which I know for a fact is a lie, I smelled it, it reeked, and I had coworkers smell it as well. He also insisted that my engine rapping is normal and all CRV's sound like that. I asked could I hear another one on their lot and he said no. He said what Honda was going to do for me was have this dealership check my oil once a week and if it needed it, they would change my oil at no charge. I asked how often is this going to need to be changed? And IF this is all normal, why are they going to start changing my oil more frequently than normal? He said I'm not sure how often I will call Honda corporate back and ask. He assured me repeatedly this is all normal, nothing to worry about at all. A simple google search reveals that Oil dilution is a HUGE problem, causes premature engine wear and you WILL have catastrophic engine failure. There is no IF with this, its only a matter of time before your engine blows and Curry Honda KNOWS this!! Instead of standing up to Honda and protecting their customers, they choose to tow the Honda corporate line and lie to customers. After my oil was changed I was given some BS papers from Honda once again claiming Oil dilution is ok, not a problem, that Honda is extending the warranty on some engine parts etc etc. And once again Brandon lied to me about how this is all fine, nothing to worry about. I work with 2 ASE certified mechanics who have said this is all NOT normal, and NOT ok and my engine WILL blow. If it got 1 inch over filled in 1600 miles because of gasoline getting into my oil, its going to blow and soon. If my engine is rapping, its been damaged, it's not ok. Brandon then told me that Honda changed its mind, and said I do not need to come back for future oil changes, just have the oil changed when the maintenance minder comes on or come back if the check engine light comes on, or if the engine noise gets worse. Everything he said contradicted itself. HE and Curry are a bunch of liars who are looking out for THEIR bottom line not yours. I posted this all on Curry Honda facebook page, and instead of addressing my concerns, they BLOCKED me from their page. So once again, take note of how badly they treat customers! Oil dilution is a WELL KNOWN issue with the 2017-2019 Honda CRV. SOME dealerships are taking a stand for their customers and refusing to lie to them about it. Curry however is only looking out for themselves. BEWARE, do NOT buy here, they are wildly dishonest and will lie to you, to protect Honda corporate and themselves. This is my last Honda, and I will never return to Curry Honda again. I will however post the truth about them, everywhere I possibly can. More

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got an oil change and tire rotation I needed an oil change and tire rotation it did not take nearly as long as i thought it would i was only there for around 45 minutes I needed an oil change and tire rotation it did not take nearly as long as i thought it would i was only there for around 45 minutes More

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I love these humans They are always so sweet and accommodating, even to the most challenging customers. I’ve been coming here so long it’s like visiting friends! They are always so sweet and accommodating, even to the most challenging customers. I’ve been coming here so long it’s like visiting friends! More

by MARYGRACE.BIASTOFF Verified Customer Verified Customer

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Service Department Curry Honda Chicopee Service Department is the best!!!...the internet service for appointments on time...the waiting time is less than other service p Curry Honda Chicopee Service Department is the best!!!...the internet service for appointments on time...the waiting time is less than other service places, and the people is very friendly. More

by JOEGMAPR Verified Customer Verified Customer

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Consistently amazing! Courteous, accommodating, knowledgeable and efficient is just the beginning of how amazing this service team is! They are pros at building client rel Courteous, accommodating, knowledgeable and efficient is just the beginning of how amazing this service team is! They are pros at building client relationships. I’ll continue to drive from an hr away... thank you, Brandon and the service team! More

by ENSPYR Verified Customer Verified Customer

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Happy The people make you feel that they care about you and want you to come back and to tell your friends and family to go their and buy a car. The people make you feel that they care about you and want you to come back and to tell your friends and family to go their and buy a car. More

by ZBIGNIEW24 Verified Customer Verified Customer

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Quick repair I dropped my car off for a quick but needed repair. Service was timely, efficient and courteous, as always. They are always very professional and frie I dropped my car off for a quick but needed repair. Service was timely, efficient and courteous, as always. They are always very professional and friendly. More

by VDELGADO Verified Customer Verified Customer

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Wouldn't go anywhere else. I've been coming to Curry for the past ten years first working directly with Jason and now with Brandon. There are probably places that are closer to I've been coming to Curry for the past ten years first working directly with Jason and now with Brandon. There are probably places that are closer to where I live but I trust the people at Curry. Brandon is wonderful, always cheerful and always enjoy seeing him. Thanks! More

by Reva Verified Customer Verified Customer

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The best place to service your car! Not only do they have a dedicated staff in their service department they also guarantee quick turnaround time and reasonable pricing. This is the only Not only do they have a dedicated staff in their service department they also guarantee quick turnaround time and reasonable pricing. This is the only place I will bring my car in for service. More

by VICTORSOTO004 Verified Customer Verified Customer

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car starter I took my daughters car in to get a car starter. Brandon Morgado was outstanding the service. I will not go anywhere else but him!!!!!! Thanks agai I took my daughters car in to get a car starter. Brandon Morgado was outstanding the service. I will not go anywhere else but him!!!!!! Thanks again to Will Fathi ahmed and Andy Bassett for setting this up More

by matt wroth Verified Customer Verified Customer

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