Brandon Stern

The dealership was clean and welcoming. The staff was polite and professional. They ensured to tend to my needs rather than just selling a car. The staff was polite and professional. They ensured to tend to my needs rather than just selling a car. More

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518 required me to write a review prior to delivery of the vehicle. Unfortunately, the experience after that review was dramatically different from the expectations set during the sale of my daughter’s fi the vehicle. Unfortunately, the experience after that review was dramatically different from the expectations set during the sale of my daughter’s first vehicle. Shortly after taking delivery, multiple problems surfaced, including radiator/cooling-system and 4x4 issues. My local mechanic also advised me that the vehicle’s computer error codes had been cleared on the same day I took delivery. Despite raising these issues, I was unable to get meaningful resolution from 518. Interestingly, the situation became urgent when problems arose with information submitted to the lender and I was asked to sign replacement financing paperwork. I made a very reasonable request: address the problems with the Jeep before asking me to sign new financing documents. That did not happen. The Jeep has now been returned to 518. At this point, the resolution is simple: properly address the issues with the Jeep so my daughter can have the reliable vehicle we believed we were purchasing, or return my $1,000 down payment so I can purchase her a vehicle elsewhere. I am still giving 518 the opportunity to make this right, and I will gladly update this review to reflect how they ultimately handle the situation. What makes this experience particularly frustrating is that I intentionally chose 518 because I believed I was supporting a locally owned business with ties to our community. I expected that if something went wrong, a local dealership would make a genuine effort to make it right. That has not been my experience. Until this is resolved, I cannot recommend this dealership. I strongly encourage prospective customers to obtain an independent inspection before purchasing, carefully verify all financing paperwork, and retain copies of every document and communication associated with the transaction. More

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Brandon was very responsive, knowledgeable, attentive and respectful. Everything went smoothly and the process was quick and seamless. The entire staff were welcoming, friendly and funny. Love the workmanshi respectful. Everything went smoothly and the process was quick and seamless. The entire staff were welcoming, friendly and funny. Love the workmanship and team work. More

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Bait-and-switch — documented with screenshots, buyer beware. VEHICLE: 2012 VW Jetta GLI Autobahn, VIN 3VW4A7AJ1CM384898, Stock #7766 TIMELINE: • Found listed on Cars.com at $3,999 base, mileage s beware. VEHICLE: 2012 VW Jetta GLI Autobahn, VIN 3VW4A7AJ1CM384898, Stock #7766 TIMELINE: • Found listed on Cars.com at $3,999 base, mileage shown as 75,722. • Called and spoke with Brandon. Asked directly about availability and mileage — he confirmed available, quoted ~73k miles. • I mentioned the Carfax showed 92,190 actual current miles (the 75,722 figure is from a 2023 event, not current). His response: "maybe that's why it's so cheap... we have over 500 cars, cycle about 50 a week, take the trip, if you don't like that one we have others." • Scheduled an appointment through their text system for Sunday 11:00 AM (their opening time), specifically requesting to hear the engine cold start rather than have it pulled up and idling. This was confirmed in writing twice — once immediately, once again the day before with an explicit repeat: "we'll leave the Jetta parked until you get here." • Drove several hours from out of state for the appointment. • Arrived at opening. Told on the spot the car "wasn't here" / had "a serious mechanical failure" — quote: "sometimes we take a loss, that one was more like a mechanic's special." No advance notice despite confirming availability by text less than 24 hours earlier. Was then offered other vehicles on the lot instead. • Left without being shown any vehicle, since I wasn't going to make a purchase decision in an unprepared, high-pressure redirect situation. • Called Brandon the next asking directly: is the car here or not, and what's actually wrong with it. He said "I think it's out back, let me call you back in 5 minutes." No callback after 3+ hours. • Followed up again via text hours later with a final, direct, good-faith message. Confirmed he was active/reachable that same day (had already answered other questions from me), but this message went unanswered for 2+ hours and counting. • Throughout this entire period, the same VIN remained actively listed and marketed on Cars.com and on 518's own site, with the price fluctuating: $5,157 (8/7) → $3,999 (9/1) → back to $5,157 (9/18, right around my visit) — and it is still listed as available today with a "Get Cash Offer Now" / active inquiry form live on their own website. A car they don't have or has genuine catastrophic mechanical failure doesn't get relisted as available at a higher price weeks later. This has the hallmarks of a classic price-anchoring bait tactic: advertise an unrealistic price to generate lot traffic and calls, then redirect in-person visitors to higher-priced inventory once they've made the trip. I have the full text/call history and screenshots documenting every step of this timeline, including the confirmed cold-start appointment, the on-site denial, and the ongoing live listing. Buyer beware — verify everything independently, don't make a special trip based on a phone confirmation, and don't expect a straight answer about what's actually on the lot. More

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Great experience would recommend for a trustworthy dealership to help you find your next vehicle dealership to help you find your next vehicle More

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Chris, Wendy and Stern were amazing! They helped us find the perfect new vehicle for our family! They were all very professional kind helpful and patient! I would absolutely recommend th They helped us find the perfect new vehicle for our family! They were all very professional kind helpful and patient! I would absolutely recommend them to everyone I know looking g people they can trust ! More

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I had a great experience purchasing my car today, and I definitely want to give a big shoutout to Brandon! He was very helpful, patient, and made the whole process so much easier than I expected. He answer definitely want to give a big shoutout to Brandon! He was very helpful, patient, and made the whole process so much easier than I expected. He answered all my questions, never made me feel pressured, and made sure I was comfortable with my purchase. I really appreciate his professionalism and kindness throughout the entire process. If you’re looking for a car, I definitely recommend asking for Brandon! Thank you again for helping me get my new car! More

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The salesperson Brandon was great. He immediately returned my call fter i left a message. He was there to greet me when I pulled up. He was friendly, personable, and very knowledgeable He immediately returned my call fter i left a message. He was there to greet me when I pulled up. He was friendly, personable, and very knowledgeable. He does customer service right. Also, the management team all came out to greet me and introduce themselves to me. I thought that was great also. I will have no problem recommending this dealership to my family and friends. Myron Hall More

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I had a great experience with 518 Auto Sales! Brandon and Wendy were extremely kind, helpful, and knowledgeable throughout the entire process. They made everything easy and comfortable, and I tru Brandon and Wendy were extremely kind, helpful, and knowledgeable throughout the entire process. They made everything easy and comfortable, and I truly felt taken care of. I’m so happy with my Audi and couldn’t be more pleased with my experience. I highly recommend 518 Auto Sales to anyone looking for a great vehicle and great customer service! More

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Showed up to 528 auto sales and it was very organized. Brandon helped us and was with us every step of the way with our process! Brandon helped us and was with us every step of the way with our process! More

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