Denzel got me in and out was amazing sales rep, one of
the coolest people I've met in a while, gave me a amazing deal on my new jeep as well im estatic. 518 dope and Gabe gave me a deal shot out to him
the coolest people I've met in a while, gave me a amazing deal on my new jeep as well im estatic. 518 dope and Gabe gave me a deal shot out to him
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by 2023bigdreams
Oct 19, 2026 -
518 Auto Sales of Norfolk responded
Thank you for the awesome review! We’re thrilled to hear that Denzel made your experience smooth, quick, and enjoyable, and that you got an amazing deal on your new Jeep! We’ll be sure to pass along the shoutout to Denzel, Gabe, and the 518 team. Enjoy your new ride, and thank you for choosing us! 🚙🙌
⭐⭐⭐⭐⭐
I came to 518 Auto Sales looking for a BMW X1,
and Kabe made the whole experience easy. He knew everything about the vehicle and helped me find exactly what I wanted. My wife and I absolutely love
and Kabe made the whole experience easy. He knew everything about the vehicle and helped me find exactly what I wanted. My wife and I absolutely love our purchase and couldn't be happier. Highly recommend Kabe and 518 Auto Sales! 🚗💯👏
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by Tonique
Oct 12, 2026 -
518 Auto Sales of Norfolk responded
Thank you so much, Tonique, for the fantastic 5-star review! ⭐⭐⭐⭐⭐ We're thrilled to hear that Kabe made your experience smooth and helped you find the perfect BMW X1! 🚗 It's wonderful to know that you and your wife are loving your purchase. We truly appreciate your recommendation and your trust in 518 Auto Sales. Enjoy your BMW, and thank you for being part of the 518 family! 🙌🔑💯
518 required me to write a review prior to delivery of
the vehicle. Unfortunately, the experience after that review was dramatically different from the expectations set during the sale of my daughter’s fi
the vehicle. Unfortunately, the experience after that review was dramatically different from the expectations set during the sale of my daughter’s first vehicle.
Shortly after taking delivery, multiple problems surfaced, including radiator/cooling-system and 4x4 issues. My local mechanic also advised me that the vehicle’s computer error codes had been cleared on the same day I took delivery.
Despite raising these issues, I was unable to get meaningful resolution from 518. Interestingly, the situation became urgent when problems arose with information submitted to the lender and I was asked to sign replacement financing paperwork.
I made a very reasonable request: address the problems with the Jeep before asking me to sign new financing documents.
That did not happen.
The Jeep has now been returned to 518. At this point, the resolution is simple: properly address the issues with the Jeep so my daughter can have the reliable vehicle we believed we were purchasing, or return my $1,000 down payment so I can purchase her a vehicle elsewhere. I am still giving 518 the opportunity to make this right, and I will gladly update this review to reflect how they ultimately handle the situation.
What makes this experience particularly frustrating is that I intentionally chose 518 because I believed I was supporting a locally owned business with ties to our community. I expected that if something went wrong, a local dealership would make a genuine effort to make it right.
That has not been my experience.
Until this is resolved, I cannot recommend this dealership. I strongly encourage prospective customers to obtain an independent inspection before purchasing, carefully verify all financing paperwork, and retain copies of every document and communication associated with the transaction.
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by eric.tanney
Oct 12, 2026 -
518 Auto Sales of Norfolk responded
Eric, we take customer feedback seriously and would like to clarify a few points regarding your experience. 518 Auto Sales does not require customers to write reviews as a condition of vehicle delivery. We simply encourage customers who have had a positive experience to share it with others.
In this case, the financing process required additional communication and cooperation with the lender after delivery. Our team made repeated efforts to reach you regarding the necessary financing paperwork, but went more than a month and a half without receiving a response to our request for a phone call. Staying in communication is essential when a lender requires additional information or documentation to finalize financing.
Ultimately, arrangements were made to retrieve the vehicle, which was returned with over 1,000 additional miles compared to its mileage at delivery. We understand that vehicle concerns and financing complications can be frustrating, particularly when purchasing a first vehicle for your daughter. However, resolving these matters requires timely communication and cooperation from all parties involved.
We respectfully disagree with the suggestion that we were unwilling to work toward a resolution. We have a responsibility to our customers, our lenders, and our business to ensure transactions are handled properly. We remain willing to discuss the outstanding concerns directly and professionally to determine an appropriate path forward.
Oct 12, 2026 -
eric.tanney responded
I certainly appreciate this response - however, I disagree with your timeline as well as communication records. Your platform does not integrate the specific cell phone logs as well.
With that being said I have tried reaching out for over 1 week since the car was voluntarily towed by 518 (as I had offered at my expense). Reasonable (not excessive) mileage was put on this vehicle, as documented through pictures of the odometer and odometer statements provided upon purchase. In addition - 2 brand new tires were installed on the vehicle (documented through receipts and text communication) 2 days after purchase as the tires on the vehicle were dry-rotted.
I am willing to remediate this situation if you can simply have Wendy call me with a solution.
Oct 13, 2026 -
eric.tanney responded
I appreciate 518’s public response and would genuinely like to bring this matter to a fair and amicable resolution. However, I believe several statements in your response deserve clarification.
Regarding communication: I respectfully disagree with the suggestion that I was unresponsive for over a month and a half. Throughout this process, I communicated with 518 through direct cell phone calls, text messages, and Facebook Messenger. These communications are documented. While your internal communication platform may not capture every interaction, that does not mean those conversations did not take place.
Regarding mileage: The mileage accumulated on the Jeep was reasonable and consistent with normal use of a vehicle purchased for my daughter. The mileage was also documented through odometer photographs and the paperwork provided at the time of purchase, as well as when the vehicle was returned. I do not believe it is fair to characterize normal vehicle usage as excessive, particularly when the mileage can be independently verified.
Regarding the vehicle’s condition: Just two days after purchasing the Jeep, I had to replace two tires because they were dry-rotted. This was an immediate safety concern, not an optional expense. The replacement is documented through receipts and text communications. This was in addition to the cooling-system and 4x4 issues previously reported.
Regarding the vehicle’s return: I offered to have the Jeep towed back to 518 entirely at my own expense. Ultimately, 518 arranged for the vehicle to be towed. My willingness to cover that expense demonstrates that I was actively trying to cooperate and find a solution.
Regarding financing: I never refused to cooperate with the financing process. My request was simply that the mechanical concerns with the vehicle be addressed before I signed replacement financing documents. I believe that was a reasonable request under the circumstances.
I also want to emphasize that I have continued attempting to communicate with the dealership since the vehicle was returned, including efforts over the past week to reach a resolution.
At the end of the day, I am not interested in debating timelines or exchanging accusations through a public review platform. I have documentation supporting my concerns, but my preference is to resolve this directly and professionally.
My request remains simple: Either address the mechanical issues so my daughter can have the safe, reliable vehicle we believed we were purchasing, or refund my $1,000 down payment so I can move forward with purchasing another vehicle.
518 has publicly stated that it remains willing to work toward a resolution, and I sincerely welcome that opportunity.
I am simply asking that Wendy, or someone with the authority to resolve this matter, please call me directly. I believe a productive phone conversation could accomplish far more than continued public exchanges.
I chose 518 because I wanted to support a locally owned business, and I would still very much like this experience to have a positive conclusion.
I remain willing to work toward a fair resolution and will gladly update my review to reflect the outcome.
Brandon was very responsive, knowledgeable, attentive and
respectful. Everything went smoothly and the process was quick and seamless. The entire staff were welcoming, friendly and funny. Love the workmanshi
respectful. Everything went smoothly and the process was quick and seamless. The entire staff were welcoming, friendly and funny. Love the workmanship and team work.
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by kdfg05
Sep 28, 2026 -
518 Auto Sales of Norfolk responded
Thank you so much for the wonderful review! We’re thrilled to hear Brandon provided responsive, knowledgeable, and respectful service and that everything went smoothly from start to finish. We’ll be sure to share your kind words with Brandon and the entire team. We truly appreciate your business and are so glad you enjoyed your experience with us! ⭐⭐⭐⭐⭐
518 Auto Sales are the BEST!
Chris was super helpful and knowledgeable about the process.
Chris was super helpful and knowledgeable about the process.
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by Lauren
Sep 10, 2026 -
518 Auto Sales of Norfolk responded
Thank you so much, Lauren! ⭐⭐⭐⭐⭐ We truly appreciate your kind words and are thrilled to hear that Chris was so helpful and knowledgeable throughout the process. Thank you for choosing 518 Auto Sales—we hope you enjoy your vehicle and look forward to helping you again in the future!
We had such a terrible experience at the lot next door,
we almost gave up on car shopping altogether. Then we walked into 518 and were immediately greeted by Kabe with a smile and what a difference that ma
we almost gave up on car shopping altogether. Then we walked into 518 and were immediately greeted by Kabe with a smile and what a difference that made!
Kabe was an absolute blast to work with! He made the whole process easy, comfortable, and actually FUN. He never made us feel pressured and made sure we found the right vehicle for us.
Thank you, Kabe, for helping me find my 2016 Yukon! I absolutely love it! If you’re looking for a vehicle, do yourself a favor and ask for Kabe. You won’t regret it!
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by v.king082424
Sep 03, 2026 -
518 Auto Sales of Norfolk responded
Thank you so much for sharing such an incredible review! We’re especially happy to hear that after a frustrating experience elsewhere, Kabe was able to completely change the car-buying experience for you. That’s exactly what we want for every customer who walks through our doors!
Kabe will be thrilled to hear your kind words. Making the process comfortable, pressure-free, and even FUN is what great customer service is all about. We’re so glad he helped you find the perfect 2016 Yukon!
Thank you for choosing 518 and for giving us the opportunity to earn your business. Enjoy your Yukon, and welcome to the 518 family! 🚙🎉💯
Brandon was the best getting us in and out fast, clear
communication about everything and Friendly even fed bananas pudding !
communication about everything and Friendly even fed bananas pudding !
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by nevaehreavis1
Aug 29, 2026 -
518 Auto Sales of Norfolk responded
Thank you so much for the 5-star review, Nevaeh! We’re thrilled to hear that Brandon took great care of you and made the process quick, easy, and enjoyable. Clear communication and friendly service are what we strive for—and we’re glad the banana pudding was a sweet bonus! 😊 We truly appreciate your kind words and hope to see you again!
Wendy and Alex helped me get my first car and I could not
be happier. Even though it was very busy there, they still took their time with me and explained everything! They had a few cars I liked but I chos
be happier. Even though it was very busy there, they still took their time with me and explained everything! They had a few cars I liked but I chose a nice Honda Civic!! Warranty and all!! No worries! I was worried it was gonna be hard to accomplish but they made it easy!! Thanks so much and I strongly recommend everyone to them!! Thanks 518 Auto Sales for this great day in my life!!
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by blktitan555
Aug 29, 2026 -
518 Auto Sales of Norfolk responded
Thank you so much for sharing this amazing review! Congratulations on your first car and your new Honda Civic! 🎉 We’re so happy to hear that Wendy and Alex took the time to make you feel comfortable, answer your questions, and make the entire process easy—even on a busy day.
Buying your first car is a big milestone, and we’re honored that 518 Auto Sales could be part of such a special day in your life. We’ll be sure to pass along your kind words to Wendy and Alex!
Thank you for the strong recommendation and for trusting 518 Auto Sales. Enjoy your Civic, and congratulations again! 🚗🎉
Wendy and team really took great care of me!
! They have so many cars to choose from so it was a hard decision but we managed to find the right one and was able to get a great extended warranty
! They have so many cars to choose from so it was a hard decision but we managed to find the right one and was able to get a great extended warranty added so we have a worry-free loan. I strongly recommend anyone looking for a car to go see them at 518 Auto Sales!! 10/10 will be my go-to dealer from now on!!
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by blktitan555
Aug 29, 2026 -
518 Auto Sales of Norfolk responded
Thank you so much for the fantastic 5-star review! We’re thrilled to hear that Wendy and the team took such great care of you and helped you find the right vehicle from our wide selection. We know having plenty of options can make the decision a little tougher, so we’re glad we could help make the process easy and enjoyable!
We’re also happy you were able to add an extended warranty for that extra peace of mind. Your 10/10 recommendation truly means a lot to our entire team!
Thank you for choosing 518 Auto Sales and making us your go-to dealership. We look forward to taking care of you again in the future! 🚗🙌
I was seen at a reasonable pace and sadly wasn’t able to
see the car I originally wanted, but they had the other one I had interest in and allowed me right test drive it and some time later the car was mine
see the car I originally wanted, but they had the other one I had interest in and allowed me right test drive it and some time later the car was mine. Great business.
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by Charleswalden9
Aug 25, 2026 -
518 Auto Sales of Norfolk responded
Thank you, Charles! We really appreciate your patience and the opportunity to help you find the right vehicle. We’re glad we had another option that caught your interest and that you were able to take it for a test drive and drive away happy! Congratulations on your new ride, and thank you for choosing us! 🙏🏾🔥