Brandon Stolp | Page 4

They did a great job on my truck. It's running great, I'll definitely bring my vehicle back for service as needed. It's running great, I'll definitely bring my vehicle back for service as needed. More

by BILLPOAGUE Verified Customer Verified Customer

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I appreciated all the courtesy I was afforded by Samantha as well as by the service manager, Doug, who ordered the part for me. The driver who took me home, also and the Lyft driver you hired to pick me up. as well as by the service manager, Doug, who ordered the part for me. The driver who took me home, also and the Lyft driver you hired to pick me up. The experience was nice. I have to admit. I am going to rag a little bit about the number of times my wife and I have attempted to get this little recall service done. At least 3 times. And each time we were told you'd have to order the part and call us back. No one ever called. We'd call back and start ground zero again. The last time I called, I was bounced between service and parts and the parts people didn't even know what I was talking about! The second thing: Why is it that whenever I leave MY car with you, YOUR people have to mess with everything in the cab? I don't get why your valets that move the vehicles have to completely reset my driver's seat to move the car less than 500 feet? And why do they have to jack the AC up on high? And change my radio station and leave it blaring? My father used to own a service station and he fired anyone who tried to treat a customer's car as his own personal property. Sorry there is so much negative stuff here. The people up front that I worked with were great. I just did not appreciate the run-around and I really don't appreciate having to sit there and reset everything before I can even drive off. That......to me.....will determine if I ever buy another vehicle with you. This is my third James Wood GMC, but if you can't get these things fixed. It will be the last. More

by Les81 Verified Customer Verified Customer

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Attentive service once I arrived BUT the person who scheduled the service in advance over the phone missed the time required by a mile. Similar to a restaurant hostess telling you the table will be rea scheduled the service in advance over the phone missed the time required by a mile. Similar to a restaurant hostess telling you the table will be ready in 10 minutes and it actually takes 45 minutes. Very disappointing. More

by jim@jmgadvisory.com Verified Customer Verified Customer

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I LOVE JESSE. HE IS THE BEST. I SHOULD HAVE BEEN OFFERED A VEHICLE TO DRIVE SO THEY COULD HAVE PUT MY SIDE VIEW MIRROR ON. BUT THEY COULDN'T OFFER ME ONE. E HE IS THE BEST. I SHOULD HAVE BEEN OFFERED A VEHICLE TO DRIVE SO THEY COULD HAVE PUT MY SIDE VIEW MIRROR ON. BUT THEY COULDN'T OFFER ME ONE. E More

by CLCROSS2007 Verified Customer Verified Customer

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Was very happy to get my service done today in record time! Service dept personnel were very helpful and kept me informed on status of repairs time! Service dept personnel were very helpful and kept me informed on status of repairs More

by JACKSTOLP Verified Customer Verified Customer

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Rachel does an absolutely amazing job! Service with a smile! Couldn’t ask for a better service consultant. And Brandon Stolp is a miracle worker! Service with a smile! Couldn’t ask for a better service consultant. And Brandon Stolp is a miracle worker! More

by drichey1965 Verified Customer Verified Customer

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This is a great service department and has changed my feelings on dealerships. They always go over and beyond and i feel like they will truly take care of my vehicle. feelings on dealerships. They always go over and beyond and i feel like they will truly take care of my vehicle. More

by npatton Verified Customer Verified Customer

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Brandon Stolp & Jared Laska took great care of me as usual. Worked was performed as promised at a fair price. usual. Worked was performed as promised at a fair price. More

by BILLPOAGUE Verified Customer Verified Customer

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Thank you Brandon for and Jared for taking care of a issue with a vehicle that had a warranty issue. Appreciate your great customer service and attention! issue with a vehicle that had a warranty issue. Appreciate your great customer service and attention! More

by platinumautoglassdfw Verified Customer Verified Customer

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Poor communication and no loaners available. I won’t buy another vehicle from this dealership. I won’t buy another vehicle from this dealership. More

by UNDRTOW Verified Customer Verified Customer

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