Brandon Tomes

Not a Service to be proud of. I took our 2018 Forester in for a tire rotation and oil change on special from this dealership Brandon Tomes, pretty routine. While waiting, I wa I took our 2018 Forester in for a tire rotation and oil change on special from this dealership Brandon Tomes, pretty routine. While waiting, I was informed by the customer service associate that in the process of rotating the tires one of the lug studs had broken off. When I inquired as to how and were they going to repair the broken lug stud. I was informed that it wasn't a subaru manufacture and the tires were not standard subaru. Not sure about the lug stud and lug nut, but the tire wew purchased at Costco Michelin X-Tour AS All Season, That have been on the vehicle since October of 2020. EXCELLENT TIRES. Long story short ,Brandon Tomes Subaru was not going to repair the broken item which they are the ones who broke it. When I expressed my expectations about having it replaced, I was informed that it was 190.00 + for labor to replace the lug stud plus parts, I told them that Brandon Tomes broke the part while in their care and should be responsible for the replacement at no charge. The customer service associate then left and then came a few minutes later as said the the technician working the car mispoke or ment to say that the the lug nut was cross threaded on the lug bolt and as result would snap off. Again my problem 190.00 for labor and plus parts plus tax. Car still wasn't finished for an oil change and now a nonexistent tire rotation. At this point I went the parts counter and purchased 2 lug studs and 2 lug nuts, not really sure of prior damage or damage incured during the tire rotation with someone a little to aggressive with the Impact wrench, a this point figuring I would now fix it myself as it's not rocket science, 45+ bucks for the 2. Parts counter guys are great. When I went to pay for the car service Oil and rotation(no rotation occurred), I asked if the service technician could mark or let me know which stud was bad so I could focus on that tire. Well guess what? The technician had left for the day well before 5 when they close, Okay its Saturday no problem, but tell me it's broken, my problem and then not document it on the paperwork. Basic statement on work order ticket " no rotation done, lug nut and stud not from us ". per K*** auto technician. I spent 85+ tax for just an oil change plus the extra parts(45) to fix it myself. Was also told that I should Part 2- Not a Service to be proud of. To follow on the statement that “it was not a Subaru lug stud or lug nut” and someone else caused the issue ,I made an appointment the next day, to have the tires rotated by Costco where I had purchased the tires and offers nitrogen fill and rotation for free if the tires are purchased thru them. They proceeded with the rotation and then stopped as a lug nut was cross threaded on to the bolt. They contacted me and told me of the issue, when I got to the tire service counter I asked if they could mark which lug nut on what tire was the problem, professionally 2 minutes. The tire technician also informed me that the lug studs on Subaru's are an issue as the metal is softer and more prone to shearing, cross threading other problems, and that they see a number of these issues every week. Contrast this to The Brandon Tomes Service center that did not document or communicate the problem lug stud but stood ready to fix the problem for additional labor and materials. The original problem was told to me as a broken lug stud, and subsequently changed to a cross threaded lug nut, possibly 2 on the vehicle, but again no one could tell me which of 4 tires and which of 20 lug nuts was the problem. Again presented as my problem because these were said to be not a Subaru lug stud or Subaru lug nuts. NOT True as have never been changed out. All of these activities occurred the day after the Brandon Tomes Subaru experience on Aug 17th. Not feeling dismissed by dealerships just disappointed by by all reponses to issue and changing narrative of dealership to the issue. More

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Great delearship would recommend to anyone buying a Subaru love the buying experience love the car I bought Subaru love the buying experience love the car I bought More

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Brandon Tome’s Subaru is off the charts. A chip off the block, Bob Tomes. Thank you for everything Jeff and Brandon. A chip off the block, Bob Tomes. Thank you for everything Jeff and Brandon. More

by David89 Verified Customer Verified Customer

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Enjoyed working with Marcos to find exactly what I needed. Marcos didn’t seem to mind that I was set on only certain features. needed. Marcos didn’t seem to mind that I was set on only certain features. More

by GARDENGAL1017 Verified Customer Verified Customer

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This is my third purchase from Brandon Tomes Subaru. I have found the sales experience to be professional and transparent, the sales people I have dealt with to be especially friendly, helpful and know I have found the sales experience to be professional and transparent, the sales people I have dealt with to be especially friendly, helpful and knowledgeable, and always follow through with what they say. The service department is exceptional, and maybe the number one reason I have returned. More

by DAN@WISDOMINLEADERSHIP.COM Verified Customer Verified Customer

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I'm on my third Ascent with Brandon Tomes Subaru. Thank you to Zach (GM) and Rodger, who is a fantastic person, not to mention a great salesperson. I highly suggest Patrick, who will quickly get y Thank you to Zach (GM) and Rodger, who is a fantastic person, not to mention a great salesperson. I highly suggest Patrick, who will quickly get you through financing. The excellent team at Brandon Tomes ensured my happiness when I left with our new Subaru. We are looking forward to the grand opening of the new location. We bought the 2023 Ascent Touring, and everything about the car screams safety and luxury. We love traveling with our Kids and Grandkids. Lastly, Thank you to Victor and Desirae, who helped us with our overall experience. More

by Noahsark Verified Customer Verified Customer

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Convenient to home, good selection of cars and the salespeople were not pushy. Would go again! Our sales person was Marcos Puga. Enjoyed working with him. Knowledgeable but not pushy and willing to salespeople were not pushy. Would go again! Our sales person was Marcos Puga. Enjoyed working with him. Knowledgeable but not pushy and willing to worr re k with us. More

by BARRYWHO Verified Customer Verified Customer

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Everyone was very friendly and helpful. They all took their time with me and explained everything. They all took their time with me and explained everything. More

by Regina.carver Verified Customer Verified Customer

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Jeff and Jose took great care of us during our purchase. Thank you for being a nice human! Thank you for being a nice human! More

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They’re all badasses and the process was great! Everyone should get a car from here! Everyone should get a car from here! More

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