Brandon Van Iten | Page 4

I bought the truck on 8-18-2018 including the express maintenance plan for 3 years at a cost of $595 added to my loan. The Dorsch Ford service guy told me it was only good for 7 oil and tire rotations so maintenance plan for 3 years at a cost of $595 added to my loan. The Dorsch Ford service guy told me it was only good for 7 oil and tire rotations so I had to pay for the oil change portion $38. Nowhere in the paperwork I have does it limit the number of oil changes, only a time limit of 3 years. I paid the $38 and left. For $595 and a limit of 7 oil/tire changes, that's a terrible but. That's my only comment all else ok. More

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Promptly greeted. Knew who I was when I opened my door to get out. Clearly Explained what was going to happen and what it would cost. Waiting area was spacious and clean. Free soda available. Offered to wash get out. Clearly Explained what was going to happen and what it would cost. Waiting area was spacious and clean. Free soda available. Offered to wash car but due to weather didn’t accept. Overall, a very good experience. More

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Great service and great people. Very nice waiting area. I was very satisfied.I would recommend Dorsch to all my friends. It’s a great dealership. was very satisfied.I would recommend Dorsch to all my friends. It’s a great dealership. More

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They are amazing the staff is super friendly and helpful and they take such good care of my car wouldn’t go anywhere else love and they take such good care of my car wouldn’t go anywhere else love More

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Friendly, efficient employees - great service! Excellent service and great employees to work with. I had a problem with a tire and called Ryan Campbell. Ryan got us an appointment the next day. Excellent service and great employees to work with. I had a problem with a tire and called Ryan Campbell. Ryan got us an appointment the next day. Ryan told me he would be off that day of my appointment so I worked with Brandon when I arrived at the dealership. Both were friendly, efficient and easy to work with. I would highly recommend Dorsch Ford Kia for any of your auto/truck service needs. More

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oil change All went well. Was completed in a reasonable amount of time and I received a free car wash. Brandon Van Iten was very helpful and courteous. He All went well. Was completed in a reasonable amount of time and I received a free car wash. Brandon Van Iten was very helpful and courteous. He deserves a significant raise...!! More

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Good Job Neat and clean and friendly Service was done on time and thanks for the wash job. My wife and I will be back. Thanks and stay safe. Roger Neat and clean and friendly Service was done on time and thanks for the wash job. My wife and I will be back. Thanks and stay safe. Roger More

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I’ve only recently been getting my service here after moving from out of state. Brandon greeted me at my car immediately when I pulled in for my oil change and treated me as if we’d known each other for moving from out of state. Brandon greeted me at my car immediately when I pulled in for my oil change and treated me as if we’d known each other for years. He’s very efficient and quick to answer my questions, was accurate in how much time was needed for my service and has made the whole experience very positive. More

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Disappointed In Dealership Management As far as the quality of work by the service department, I have no issues or concerns, they are top notch. My disappointment comes from the decisio As far as the quality of work by the service department, I have no issues or concerns, they are top notch. My disappointment comes from the decision of the company to now charge customers 3% if they use a credit card to pay their bills. I understand that they are charged a fee by the card service providers, but the practice of charging the customer a fee and/or a minimum purchase requirement, went away many decades ago. At a time when the small business owner is struggling to get by and they haven't adopted this practice I can only feel very disappointed that the team at Dorsch felt this was a necessary move for them to make. I will now take my vehicles for any needs to the small local businesses to help support them. More

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Very friendly service staff. They guided me in the right direction & explained what to do once arrived. easy check out after service. Everyone was was very helpful. direction & explained what to do once arrived. easy check out after service. Everyone was was very helpful. More

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