- Mike
Promptly greeted. Knew who I was when I opened my door to get out. Clearly Explained what was going to happen and what it would cost. Waiting area was spacious and clean. Free soda available. Offered to wash car but due to weather didn’t accept. Overall, a very good experience.
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Feb 16, 2021 -
Dorsch Ford Lincoln Kia responded
Mike, We're so glad to know our team could give you such a memorable experience at Dorsch Lincoln! We appreciate your excellent five-star review and appreciate you choosing us to help you keep your vehicle in top shape!
- Gayle
Great service and great people. Very nice waiting area. I was very satisfied.I would recommend Dorsch to all my friends. It’s a great dealership.
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Feb 10, 2021 -
Dorsch Ford Lincoln Kia responded
We are honored to receive your support, Gayle. Thank you! - Dorsch Lincoln Team
- kimmer7457
They are amazing the staff is super friendly and helpful and they take such good care of my car wouldn’t go anywhere else love
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Feb 02, 2021 -
kimmer7457 responded
I will always come back excellent service both for me and my car
Feb 02, 2021 -
Dorsch Ford Lincoln Kia responded
Wow! Thanks so much for this great five-star review! We're happy to hear that our service team continues to go above and beyond for you, and we're honored to earn your repeat business! We'll see you at your next service visit! - The Dorsch Lincoln Team
- dminten
Excellent service and great employees to work with. I had a problem with a tire and called Ryan Campbell. Ryan got us an appointment the next day. Ryan told me he would be off that day of my appointment so I worked with Brandon when I arrived at the dealership. Both were friendly, efficient and easy to work with. I would highly recommend Dorsch Ford Kia for any of your auto/truck service needs.
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Jun 08, 2020 -
Dorsch Ford Lincoln Kia responded
Thank you for recommending Dorsch Lincoln for all of your automotive needs! We're so happy to hear that Ryan and Brandon made your service experience excellent!
- keltus1952
All went well. Was completed in a reasonable amount of time and I received a free car wash. Brandon Van Iten was very helpful and courteous. He deserves a significant raise...!!
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Jun 08, 2020 -
Dorsch Ford Lincoln Kia responded
Brandon will greatly appreciate hearing this from you! Thank you kindly for coming to us for service and taking a moment to share your experience!
- rogerroyaldist
Neat and clean and friendly Service was done on time and thanks for the wash job. My wife and I will be back. Thanks and stay safe. Roger
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Jun 01, 2020 -
Dorsch Ford Lincoln Kia responded
We look forward to serving you again, Roger! Thank you for coming to Dorsch for service!
- Lisa H
I’ve only recently been getting my service here after moving from out of state. Brandon greeted me at my car immediately when I pulled in for my oil change and treated me as if we’d known each other for years. He’s very efficient and quick to answer my questions, was accurate in how much time was needed for my service and has made the whole experience very positive.
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May 29, 2020 -
Dorsch Ford Lincoln Kia responded
We want you to feel like family here, Lisa! Thank you for giving us a chance to welcome you to the Dorsch experience. Brandon and the team are here the next time you're due for an oil change or need any other type of service!
- oc
As far as the quality of work by the service department, I have no issues or concerns, they are top notch.
My disappointment comes from the decision of the company to now charge customers 3% if they use a credit card to pay their bills. I understand that they are charged a fee by the card service providers, but the practice of charging the customer a fee and/or a minimum purchase requirement, went away many decades ago. At a time when the small business owner is struggling to get by and they haven't adopted this practice I can only feel very disappointed that the team at Dorsch felt this was a necessary move for them to make.
I will now take my vehicles for any needs to the small local businesses to help support them.
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May 27, 2020 -
Dorsch Ford Lincoln Kia responded
Thank you for reaching out. With the growth in credit card rewards over the past three years, the cost of these rewards has been passed on to small businesses at 3-5% of the total credit card charge. To avoid raising prices for all of our customers, we have partnered with our credit card company to give customers the ability to save 3% by paying with cash, check or debit card. If you choose to pay by credit card, the credit card company charges their cost of processing. This 3% surcharge goes straight to the credit card company - not to the dealership - and allows us to avoid raising prices for all customers. Businesses among all industries across the state are implementing this solution to help avoid price increases for all customers. We appreciate your concern on this issue and wanted to give customers the option as opposed to simply raising prices for all. Feel free to message us directly with any further questions or concerns. Thanks!
- Miller
Very friendly service staff. They guided me in the right direction & explained what to do once arrived. easy check out after service. Everyone was was very helpful.
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May 11, 2020 -
Dorsch Ford Lincoln Kia responded
We want you to be informed and comfortable during your service visit. Thank you for taking a moment to share this with us, and know that Brandon and the team are here if you have any other questions!
- Lori
Great service having my car picked up and dropped off for an oil change during this time of self-isolating. Thanks Brandon, this service was appreciated.
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May 11, 2020 -
Dorsch Ford Lincoln Kia responded
Thank you, Lori, for coming to us for your oil change! Brandon in service was happy to help you!
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